pterribilis
@edu.au
|  Worst Service EVER
I ordered this service last month and after spending hours on hold (call their phone number THEY DON'T HAVE AN OPTION for VOIP for customer service or technical support), having to hassle with tech support, etc....telling me that my equipment is bad or whatever (I KNOW MY EQUIPMENT WORKS, I have my BS in Information Technology and I have been working for companies such as Dell, Gateway, AOL, etc). Finally I got a level 2 tech on the phone by waiting for the phone to ring WHICH NEVER DID so I called back on a day I should have been working. I was told that my account should have been setup properly but wasn't and they didn't have an idea when it would be. I was then told that I wouldn't be issued a refund. I had to fight for that and it has been three weeks since the day they told me I would recieve my refund in the mail but I STILL DON'T HAVE IT. DON'T TRUST THIS COMPANY!!! |
