jlsjrf29
join:2002-05-12
San Jose, CA
| TOS for verizon sucked.
I have since turned my EVDO service into a canceled service and won my early termination fees waived due to the fact the in store manager lied about the unlimited bandwidth he stated when he sold me the service and card. He denied the fact at first but after enough argueing I won my case. I'm not going to pay $60 a month for service that can only be used for emails and web when I need remote access to the office in emergency cases.
Not only is this about evdo but now apparently if your a new customer for 2006. The battery in the phone that you purchased is no longer covered under the one year warranty on the phone but instead prorated for the months it was used towards a discount on a replacement battery. They are really starting to due practices that will drive customers away such as my self.
VERIZON WHAT THE HECKS GOING ON ......
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Did you say guru ??? |
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ke4pym
join:2004-07-24
Charlotte, NC
 ·Verizon BroadbandA..
 ·Packet8
 ·RoadRunner Cable
| said by jlsjrf29  :Not only is this about evdo but now apparently if your a new customer for 2006. The battery in the phone that you purchased is no longer covered under the one year warranty on the phone but instead prorated for the months it was used towards a discount on a replacement battery. They are really starting to due practices that will drive customers away such as my self. As I sit here and type this with my EVDO connection ....
I became a cell phone customer for the first time in about 13 years in June. I jumped on a EVDO card to get around our draconian net nanny limitations at work. I went ahead and got the phone even though I never use it just because it was cheaper than getting the card by itself. I selected a Razr V3m.
The battery immediately sucked. With in 2 weeks I took it back and they wouldn't replace it giving me all sorts of crap about how close to the cell tower I was to how much I used it to how bluetooth being on would run the battery out.
Bluetooth stays off, battery saver stays on and if I use the phone 60 minutes a month, it is rare. So I sat on it. And let it go for awhile and noticed the battery getting worse.
I go by the store yesterday. "All we can do is offer you a 50% discount on a new one" My respone? "OH *HELL* NO*. I firmly told the lady that I would not accept that. I told her I'd been in the store to complain about it - which they didn't record in my record, and I was told to watch it. So now, 3 months later (I'm in month 4 now) I was out of warranty (allegedly its a 3 month warranty) which was *NOT* communicated to me when I got the phone and when I got the extended warranty stuff. I told her to get her manager.
I heard her go back to her manager and tell her my problem. The manager asked how long it had been and she said the battery was 4 months old. The manager said 4 months? Give him a new one.
I got my new battery. Dunno how much better it is going to be. We'll see.
I've got co-workers with V3c's and those things go 3 and 4 days with constant use and I can't get 6 hours out of mine with NO use.
Oh, and 4 bars of signal, all the time. |
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jlsjrf29
join:2002-05-12
San Jose, CA
| I'm shocked they didnt blame you for not using the *228 and updating your phone every week as they told me LOL like they put that many towers up each week.
Well glad you got your battery replaced but it took 45 minutes on the phone with customer service who agreed with me and a jerk manager who wanted to run his own program to finally get the battery replaced free of charge. |
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itguy05
join:2005-06-17
Camp Hill, PA
| quote:
I'm shocked they didnt blame you for not using the *228 and updating your phone every week as they told me LOL like they put that many towers up each week.
*228 is BS. It updates your ROAMING lists, not the towers you can use. Really only has an effect on areas you may visit that are not native VZW.
Then again, I left VZW for Cingular 3 years ago and have been 100000x happier. I still have a VZW phone for work that I pull out occasionally to remind myself how sucky they are.
Verizon Wireless - It's the CRAPPIEST Network.... |
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patcat88
join:2002-04-05
Jamaica, NY
| said by itguy05 : quote:
I'm shocked they didnt blame you for not using the *228 and updating your phone every week as they told me LOL like they put that many towers up each week.
*228 is BS. It updates your ROAMING lists, not the towers you can use. Really only has an effect on areas you may visit that are not native VZW. Then again, I left VZW for Cingular 3 years ago and have been 100000x happier. I still have a VZW phone for work that I pull out occasionally to remind myself how sucky they are. Verizon Wireless - It's the CRAPPIEST Network.... More specifically, *228 gives you ACCESS to a particular CITY of towers or network of towers, *228 will never add ONE tower, atmost groups of them, and Verizon doesnt usually have roaming in its home territory (I wish it did). |
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