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1 edit | reply to NormanS
Re: Comcast cut off outgoing SMTP server I think their list contained several thousand emails. But the strange part was when the client called Comcast they were simple told that Comcast did not allow ANYONE to use the outgoing server unless they used their Comcast email.
I was actually on the a conference call with Comcast and even talked to a supervisor. At that point I didn't even know the client had used a mass emailer. And Comcast never mentioned they've done ANYTHING to their account - all they kept telling me was that it was a new policy that had been in effect for several months. When I pointed out that this was ridiculous that I was using Comcast's outgoing servers (in a different city) with several POP email accounts and the clients email had worked up until today, the supervisor said he could not speak to why it had worked before as he didn't know how my email client was configured but it was Comcast policy that you could only use the outgoing server with Comcast email
I was beside myself trying to explain that this was totally crazy. It wasn't until after I got off the phone with Comcast that the client told me about the mass mailing and then it was obvious what had happened. Comcast simply shut down access to the outgoing server, but made no mention of this to the client who had called customer support multiple times through out the day (along with multiple calls to Earthlink trying to figure out why their email had stopped working).
I understand that the client shouldn't be using Comcast for this type of mailing (unfortunately the client did not). The bummer is that Comcast doesn't appear willing to allow access to the outgoing sever on this account and now several of their POP accounts (that don't have a mail server) no longer can sent mail.
As I mentioned earlier this happened to me several years ago, but it was a simple matter to explain to Comcast (I forgot the name of the department) the situation and the problem was fixed. I'm thinking instead of looking at each case Comcast is simply saying it's our policy not to allow anyone access to the outgoing server (even though that's total untrue). | |
NormanSPremium,MVM
join:2001-02-14
San Jose, CA
kudos:4 Reviews:
 ·SONIC.NET
·Pacific Bell - SBC
| said by englund:I understand that the client shouldn't be using Comcast for this type of mailing (unfortunately the client did not). The bummer is that Comcast doesn't appear willing to allow access to the outgoing sever on this account and now several of their POP accounts (that don't have a mail server) no longer can sent mail. I would suspect that the client has had a port 25 block imposed on them. Comcast will impose a port 25 block on outbound connections when they perceive that the subscriber is being abusive. The last word that I got was that the block will remain indefinitely.
Have the subscriber reconfigure their client to use port 465 with SSL. It that works, fine. If not, well; they were using the service improperly. There are many options. I got tired of the spam to my ISP account and set up my own domain.
Also:
AOL Mail (SMTP/IMAP, free)
AIM Mail (SMTP/IMAP, free)
GMail (SMTP/POP3, free)
Lycos Mail (SMTP/POP3,$19.99 per year)
MSN Hotmail (HTTPMail, $19.95 per year)
Yahoo! Mail (SMTP/POP3, $19.99 per year)
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | | |
|
| said by NormanS:I got tired of the spam to my ISP account and set up my own domain.
Also:
AOL Mail (SMTP/IMAP, free)
AIM Mail (SMTP/IMAP, free)
GMail (SMTP/POP3, free)
Lycos Mail (SMTP/POP3,$19.99 per year)
MSN Hotmail (HTTPMail, $19.95 per year)
Yahoo! Mail (SMTP/POP3, $19.99 per year)
Well no one wants to send out business emails with AOL, Hotmail, Gmail, etc accounts. (These are legitimate emails about the organization - not unsolicited junk.) They have their own domain (as well as several client domains they manage) and so use their domain email with a Comcast business account (not residential service). So you'd think if you call customer support they wouldn't give you some baloney line about a company wide policy about banning outbound connections but would instead inform the client what a block had been placed and why. | |
NormanSPremium,MVM
join:2001-02-14
San Jose, CA
kudos:4 Reviews:
·SONIC.NET
·Pacific Bell - SBC
| 
GMail account and reply. | 
Yahoo! Mail Plus account, and reply. |
said by englund:Well no one wants to send out business emails with AOL, Hotmail, Gmail, etc accounts. (These are legitimate emails about the organization - not unsolicited junk.) They have their own domain (as well as several client domains they manage) and so use their domain email with a Comcast business account (not residential service). So you'd think if you call customer support they wouldn't give you some baloney line about a company wide policy about banning outbound connections but would instead inform the client what a block had been placed and why. GMail and Yahoo! Mail Plus allow you to send email from your domain. Here are examples, including screen shots detailing a reply composition:
GMail servers ('smtp.gmail.com'):
Return-Path: <%User_ID%@gmail.com>
Received: from rly-yc06.mail.aol.com (rly-yc06.mail.aol.com [172.18.205.149])
by air-yc03.mail.aol.com (v113.6) with ESMTP id MAILINYC31-6ef453fd4276e;
Wed, 25 Oct 2006 17:16:23 -0400
Received: from nz-out-0102.google.com (nz-out-0102.google.com [64.233.162.204])
by rly-yc06.mail.aol.com (v113.6) with ESMTP id MAILRELAYINYC69-6ef453fd4276e;
Wed, 25 Oct 2006 17:16:23 -0400
Received: by nz-out-0102.google.com with SMTP id 16so197185nzp
for <%User_ID%@aim.com>; Wed, 25 Oct 2006 14:16:23 -0700 (PDT)
DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
s=beta; d=gmail.com;
h=received:from:organization:to:date:mime-version:subject:message-id:priority:x-mailer:content-type:content-transfer-encoding:content-description:sender;
b=AfSzSmLNTK19H96215tyqBl7XNnrkPupUvshfzWAw6v1w67qAxevLmL3mafkfAqcCRz2qpdfGgDrs03R 5mphIXO3IBLXDJRKTiC2yL+VTHwKZw5YubPH7Niluh0thtEIvY3s2p5oV3h/E3K0ILBR6tdgXaoyH+0cw3LAPwCjI4Y=
Received: by 10.65.54.5 with SMTP id g5mr1612182qbk;
Wed, 25 Oct 2006 14:16:22 -0700 (PDT)
Received: from gmail.com ( [69.106.38.180])
by mx.google.com with ESMTP id f18sm3562161qba.2006.10.25.14.16.19;
Wed, 25 Oct 2006 14:16:22 -0700 (PDT)
From: "NormanS" <%User_ID%@aosake.net>
Organization: Google Mail System
To: %User_ID%@aim.com
Date: Wed, 25 Oct 2006 14:16:04 -0700
MIME-Version: 1.0
Subject: [TEST] GMail servers.
Message-ID: <453F71A4.2856.67693E@%User_ID%.aosake.net>
Priority: normal
X-mailer: Pegasus Mail for Windows (4.41)
Content-type: text/plain; charset=US-ASCII
Content-transfer-encoding: 7BIT
Content-description: Mail message body
Sender: NormanS <%User_ID%@gmail.com>
X-AOL-IP: 64.233.162.204
Just to prove a point about GMail SMTP service.
Yahoo! Mail Plus servers ('smtp.mail.yahoo.com'):
Return-Path: <%User_ID%@lycos.com>
Received: from rly-xn06.mx.aol.com (rly-xn06.mail.aol.com [172.20.83.119])
by air-xn04.mail.aol.com (v113.6) with ESMTP id MAILINXN42-75b454294f42c2;
Fri, 27 Oct 2006 19:23:40 -0400
Received: from smtp109.plus.mail.mud.yahoo.com (smtp109.plus.mail.mud.yahoo.com [68.142.206.242])
by rly-xn06.mx.aol.com (v113.6) with ESMTP id MAILRELAYINXN69-75b454294f42c2;
Fri, 27 Oct 2006 19:23:32 -0400
Received: (qmail 63347 invoked from network); 27 Oct 2006 23:23:32 -0000
Received: from unknown (HELO lycos.com) (hard2findanamenotused@68.127.139.241 with login)
by smtp109.plus.mail.mud.yahoo.com with SMTP; 27 Oct 2006 23:23:31 -0000
From: "NormanS" <%User_ID%@lycos.com>
Organization: Yahoo! Mail
To: %User_ID%@aim.com
Date: Fri, 27 Oct 2006 16:23:13 -0700
MIME-Version: 1.0
Subject: [TEST] Yahoo! Mail servers.
Message-ID: <45423271.8225.1BAC539@%User_ID%.lycos.com>
Priority: normal
X-mailer: Pegasus Mail for Windows (4.41)
Content-type: text/plain; charset=US-ASCII
Content-transfer-encoding: 7BIT
Content-description: Mail message body
X-AOL-IP: 68.142.206.242
Just to prove a point about Yahoo! Mail Plus servers.
The screen shots show what the recipient sees in the message list, and the reply composition window.
Bottom line, though, to get somewhat back on topic: Nobody should be using a residential ISP service for business purposes. You need to mail large quantities of messages on a regular basis? Your own domain, and mail hosting for that domain can be had for under $70 per year.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
| I skimmed over most of the messages and did not see this so I apoogoze in advance if someone mentioned it. In a effort to reduce spam, Comcats (as does many other ISPs) only allows their SMTP servers to be used if you are connected through a Comcast IP address. If not, you will be blocked. So therefore, if the OP had a non-Comcast IP the SMTP would be blocked.
--
I'm not really sure what I am doing, but I'm doing it anyway! | |
NormanSPremium,MVM
join:2001-02-14
San Jose, CA
kudos:4 Reviews:
·SONIC.NET
·Pacific Bell - SBC
| said by TraumaJunkie:I skimmed over most of the messages and did not see this so I apoogoze in advance if someone mentioned it. Including skimming over my post with email headers showing email sent through a Comcast SMTP server...
In a effort to reduce spam, Comcats (as does many other ISPs) only allows their SMTP servers to be used if you are connected through a Comcast IP address. If not, you will be blocked. So therefore, if the OP had a non-Comcast IP the SMTP would be blocked.
That is not true. Aside from examining the headers of the message I posted earlier, fourth one (it shows access to 'smtp.comcast.net' from a 'pacbell.net' (AT&T Yahoo! HSI) IP address), check your Comcast site FAQ for configuring an email client to access 'smtp.comcast.com' from another network. You must configure your client to use SMTP AUTH when connecting from another network.
BTW, my ISP, which is AT&T Yahoo! HSI, like Comcast, does allow authenticated connection to their mail servers from other networks.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
 madylarianThe curmudgeonlyPremium
join:2002-01-03
Parkville, MD | In fact, here is the instruction for using Outlook Express while travelling (and not being connected via Comcast). There are similar instructions for Outlook and other email clients.
mady
--
Honi soit qui mal y pense | |
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