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Blue-Cobalt
@cobaltbroadband.com
| reply to Cobalt Info
Re: Cobalt Broadband
This is par for the course fellas, and I hate to say it.
I've been a "customer" for over 3 years. Holy mackeral I wish someone else were near here. The service here was down all weekend, with the link from Blue tower to Lexington tower being completely hosed. I've called today, however as others have stated I do not expect them to call me back. This is insulting to say the least, and for the fees I pay per month I expect a freakin' phone call and service credit when the service is down.
I rarely get the advertised speeds. I do use this link to earn a living, and when it is down it costs me money. You don't want to know the frustration I encountered this weekend, and I nearly lost a $3000 contract a couple of months ago due to my inability to rely on this link.
It took me 6 months to get service. I had to install it in order to get it done. I tried to help Cobalt at the beginning, and did a couple of easy installs for them. Once I realized there was zero administrative support and an even more insulting pay, I declined further offers. Quite frankly it cost me money to help them, as well as having the frustration of listening to their customers complain while being unable to solve their problems.
Basically, this network in the Lexington area was built on a Rural Internet Govt. grant, and then the administration has been handled by Cobalt. Handled is used loosely here, as they don't have authority nor ability to maintain it to a serviceable standard. If I had my druthers, and wasn't worried about having the only broadband in my area cancelled out of cruelty, I would report them to the BBB and any authority available to get them to perform as advertised. I would not recommend this service to ANYONE who had any alternative, excepting satellite which is too latent to do much of anything shy of surfing ebay.
Would someone else please take over this infrastructure? | |
Cobalt info
join:2006-10-13
Liberty Hill, TX
| I feel ya Blue-Cobalt.
I thought you were telling my story for a sec. It is almost indentical, all the way down to the helping them out bit. Except I quoted a contract rate after I realized I was being screwed, which they wouldn't pay. As soon as I encountered the first two customers who were frustrated with this service, I decided it is going to take alot more money than what they first offered. And, if the installs were as easy and quick as they were portayed, then it might have been worth the last offer they told me. But there is nothing quick about these installs if they are done right. I think you're on to something with this BBB idea. Or better yet, if I get enough emails, I may talk with the local TV station. They always love to air this kind of stuff.
I work remote as well, and I'm a gamer,.. ever since I've had this connection, I haven't been able to play games online. The latency is so high I keep getting kicked; and if I'm not kicked,.. the lag is incredible.
I really would like something done about this, but I need your input also. Share your story, email it to me at: cobalt-in-fo@hotmail.com
If your story is anything like mine, then it started from the first time I called Cobalt about service. So include everything. | |
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