petey_
join:2003-06-14
Fairdale, KY
| Packet loss in Louisville, Jefferson CO area
I have been having some bad connection problems lately. I had a tech come out today and of course everything looks good on his end he replaced the cable from the line to the house which did not change anything. I have had some really bad packet-loss to where I have lost all internet connection for a minute or so but it is not enough to kick my modem off. I know its not the modem I have already replaced it and I know its not my router. Just curious if anyone else has had an issues. I will post some more information when I get home tomorrow afternoon. My download and upload speeds are normal until the packet-loss hits. |
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petey_
join:2003-06-14
Fairdale, KY | »/linequality/nil/2120053
Looks like from the west coast I am getting alot of loss... |
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r1cht3r
@insightbb.com
| reply to petey_
I am also having similar issues with packet loss in Jefferson Co. This is primarily in the evening. I had a technician out today and he said my signal is almost perfect. At that point I was not having any problems with packet loss. He did state that there is a known issue in my area (Crescent Hill) where people begin to have problems after 7pm and they were working on the problem. Here it is 8pm and I am starting to drop approximately 10% of my traffic... |
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CKY2K
join:2003-02-18
Louisville, KY | »/linequality/nil/2121360 |
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petey_
join:2003-06-14
Fairdale, KY
| looks like level3 is losing alot of packets... Did another test and same result. »/linequality/nil/2122488
It is getting ridiculous. I can't even surf the net at times or play any games. I am not even attempting to use my vonage phone with the packet loss all I get is inbound audio most of the time the outbound data gets cut out. It has been like this for a couple weeks now.
Ping statistics for 64.218.170.57:
Packets: Sent = 291, Received = 284, Lost = 7 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 58ms, Maximum = 91ms, Average = 62ms
Ping statistics for 216.66.249.76:
Packets: Sent = 73, Received = 69, Lost = 4 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 69ms, Maximum = 112ms, Average = 74ms
Ping statistics for 69.17.117.156:
Packets: Sent = 116, Received = 112, Lost = 4 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 85ms, Maximum = 143ms, Average = 89ms |
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JoshT80
@ups.com
| I've had these issues for a couple of months now, on and off. I have a technician coming on Thursday to look at the lines again. Yesterday I managed to talk to a customer svc rep who confirmed that I was getting 17% packet loss from their system to my modem. This ruled out any networking problems in my house, and I just bought a brand new SB5120 modem.
I'm in the Okalona area. I'll reply again with any results from the technician on thursday. |
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petey_
join:2003-06-14
Fairdale, KY
| I had insight on the phone yesterday for an hour trying to figure out where my packet loss was coming from. It wasn't the modem, router or my NIC. He was getting packetloss to a second modem I had with out it being hooked up to anything else ( the router or the nic on the comp). It did the same as the old modem. He sent out another tech to come out today. The field tech did not even know what I was showing him when I was preforming a ping on google (ping google.com -t) and showing him where it lost the packets! Do the techs only know how to check the signal? I have a Problem escalation ticket number from the phone tech last night. The Tech that came out today said he is going to have them check the main line tomorrow. If it is not fixed tomorrow looks like I will be calling again and asking for a credit for the last few weeks that I have been having this trouble. You would figure with numerous phone calls and 4-5 techs being out in the last couple months all my problems would be fixed. /End Rant. Just steaming right now. |
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JoshT80
@insightbb.com
| I still have about 20% packet loss in Okolona.
The tech came out on Friday. He swapped modems (I have a brand new one). After an hour of trying to get the new modem to pull an IP address, there was no change (big surprise). He gave me his supervisor's card and told me to call when the problem was occuring. There are periods of time where I have very low packet loss, which just happens to be when the techs show up at my house. So far the supervisor isn't answering his phone or returning voice mail.
I have another tech scheduled to come out on Tuesday. This will be the 4th one in the past month. Let's hope I get lucky this time! |
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petey_
join:2003-06-14
Fairdale, KY
1 edit | Still the same thing here Josh. I was gone all weekend untill a few minutes ago but my connection is the same. |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA | reply to petey_
It looks like your packet loss is just at 2%. All that other stuff doesn't count.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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petey_
join:2003-06-14
Fairdale, KY | that is true but when the packetloss hits I can not do anything. It fluctuates from 2%-10% packetloss it is all random. |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA | The 2% loss is on your end. Something is happening between your router and your Insight gateway...
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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petey_
join:2003-06-14
Fairdale, KY | SO that means it is insights problem correct? Since I have done everything possible on my end as in new modem/diff router/using no router at all. |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
1 edit | If you have eliminated your equipment, then yes. Insight has set up group line monitoring. It should be free. From the links at the top of the Insight forum landing page:
»/testhistory?view=29
Shows what the results look like. Go here to sign up:
»Insight Line Monitors - Open Sign-Up
So far, I have seen this for Comcast, Charter, and AT&T West, as well. I have set up for AT&T West, though I am not seeing any trouble.
This will show a continuous result over a 24/7 period. Note that the green band shows the latency, and the blue line the packet loss (at your end). If the Insight forum has given this to you, maybe you can use it for better assistance.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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josht80
join:2006-11-12
Louisville, KY | reply to petey_
Thanks for the info, I'll set this up tonight when I can make my router "pingable." |
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petey_
join:2003-06-14
Fairdale, KY
2 edits | Tech came out today again. He said he replaced a port somewhere on there end. Still the same issues so far. I still have the ticket open. They still have determined it is on there end they just cant figure out what. I had to call the tech on the phone again since the field tech had already left. Had to go through the same spill about I have already tried that and tell them I will do it again to show you but it will be the same result. Not there fault they are just doing there job. Here is what it looks like when I ping google.com
Reply from 72.14.207.99: bytes=32 time=54ms TTL=238
Reply from 72.14.207.99: bytes=32 time=52ms TTL=238
Reply from 72.14.207.99: bytes=32 time=53ms TTL=239
Request timed out.
Request timed out.
Request timed out.
Reply from 72.14.207.99: bytes=32 time=51ms TTL=238
Reply from 72.14.207.99: bytes=32 time=61ms TTL=239
Reply from 72.14.207.99: bytes=32 time=63ms TTL=238
Reply from 72.14.207.99: bytes=32 time=54ms TTL=238
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 72.14.207.99: bytes=32 time=54ms TTL=239
Reply from 72.14.207.99: bytes=32 time=53ms TTL=238
Ping statistics for 72.14.207.99:
Packets: Sent = 59, Received = 52, Lost = 7 (11% loss),
Approximate round trip times in milli-seconds:
Minimum = 50ms, Maximum = 70ms, Average = 54ms |
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jdunc
@insightbb.com
| Same problem here in St Matthews. I can't play multiplayer games at night due to all the lag spikes. Of course when I call insight about the problem they try to bs me with all kinds of excuses about how it's a problem with my computer. Last night I ran a few traceroutes and in the first 4 hops, which is insights network I was got times of 1034ms and 3036ms. A tech is coming out on Tuesday and I already know the result, everything will test out fine. Pathedic. |
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petey_
join:2003-06-14
Fairdale, KY | Good luck with that Jdunc. I wish they would just admitt there is a problem on there end and that they are working on it instead of denying it. |
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akgehm
join:2003-02-03
Palmyra, IN | What good does it do them to keep denying it and sending techs out to our homes anyway? The tech that came here said it himself...there is a problem and he doesn't know why them keep sending them out. Why can't they just admit it? |
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BoToMaTiC
join:2003-10-29
Louisville, KY
| reply to petey_
Everything is fine here in this part of Louisville (Pleasure Ridge Park).
Ping times are great, no lag and good service in area code 40258. |
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