josht80
join:2006-11-12
Louisville, KY
| reply to josht80
Re: Packet loss in Louisville, Jefferson CO area
Time for my nightly update.
The packet loss started early tonight at about 4:00PM. I called Insight again and the tech I spoke to this time was miraculously able to view the status of my ticket with the NOC even though the previous 2 techs have assured me that it was not possible. According to her, they have a 24 hours monitor on my connection. She also told me that there was maintenance being performed in the Louisville area over the next 48 hours.
Hopefully, if she isn't just pulling my chain, we'll see some improvements soon.
Here's my latest monitor:
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jdunc
join:2006-11-13
Louisville, KY
1 edit | just started my monitor this afternoon. looks nice so far, packetloss up to the 80 mark and a near 300 ping spike. |
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dlpatters
join:2006-11-17
Louisville, KY
| reply to petey_
I live on 1st St. here in louisville and am having MAJOR Packet loss/Ping issues ever since the upgrade... After a couple calls and chatting with the friendly support guys, my hunch was confirmed, that the servers (in certain areas) cant handle the speed, such as Louisville, ky and Lafayette, in. Theya re working on upgrading these servers. The packet loss has stopped me from playing my game but thats about it, everything else seems to run fine! THEY NEED TO HURRY I WANT MY PING BACK!
-Dizzan |
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petey_
join:2003-06-14
Fairdale, KY
3 edits | ![]()
Packet loss up again tonight. I was supposed to get a call back from Teir2 Tech Support yesterday but I never received a call. Of course he couldn't figure out my problem. He was convinced it was on my end since he said... "Lets unplug everything from the modem and check it out" I did as he requested. "I am showing alot less packetloss now".. I was thinking hello captain obvious... I am not doing anything so it should have little or no packetloss. I hook my computer up and do some speed tests and surfing "I see quite a bit of packetloss now compared to when I tested it with nothing hooked up to it." Again kind of obvious. When there is no traffic coming in or going out of my computer the packetloss is going to be drastically less since there is less packets to drop. Anyways I don't plan on hearing back from him since he couldn't figure out anything. Right now I am trying to upload a file but I cant even get it to upload past 50Mb without it dropping my connection!!
Edit: I was looking at the line monitor results for us who have it set up.... looks like me and josht80 are having some of the worse consistant packet loss issues. There are a couple other that look like they have had a complete outage... but that could have been from turning the modem off.
my 4day chart
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josht80
join:2006-11-12
Louisville, KY
| I ordered DSL this morning. I'll keep Insight for a couple of months to see if they fix the problem since I'm a sucker for 10mb/1mb. However, I won't be paying for it. I called and got a 1 month credit yesterday, and I suggest that you do the same petey_.
I've been having this problem since July 10th and they continue to give me the run-around. I need some lag-free WoW time and the ability to actually check my email at night without it taking 20 minutes.
The total monthly charges (including tax) for DSL 6mb/512kb service from Bellsouth plus a basic phone line (rip off), is $72.61 in Louisville, KY if anyone is curious. Insight is certainly the better deal when it works! |
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josht80
join:2006-11-12
Louisville, KY
| reply to petey_
It would seem that the maintenance didn't help much. What's bad is that, judging from our group line monitor, ten people had bad packet loss today around 8PM. My wife and I were disconnected from WoW several times during that time frame. Oddly enough, latency remained somewhat manageable. |
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petey_
join:2003-06-14
Fairdale, KY
1 edit | I will be calling Insight tomorrow and finding out why it has not been fixed yet and getting a credit for the month. My connection has been jacked all day today. from 12:00pm - now 12:30am my connection has just been pathetic.
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slaphappy65
join:2004-07-22
Evansville, IN | reply to petey_
Which begs the question "When is an upgrade not an updrade"?
I give you Insight Broadband!
My connection sucks here in Evansville, too. Except when I'm at work or asleep. That's helpful. |
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gotbusch
join:2004-11-04
Louisville, KY
 ·Insight Communicat..
| Well, had a supervisor's crew come out to my place this afternoon. Determined that my speeds outside were crap and fixed it in about 10 minutes. Results are:
With a direct connect to the modem, I was able to pull about 9.4Mbps with Insight's beta speed test server (»74.128.14.17/).
Did a direct connect to my Linksys BEFW11S4 v.4 router, and pulled about 7.2-8Mbps.
Went wireless and only pulled about 3.05Mbps (don't know if it was just bad timing for a speed test or what).
In summary, I'm happy with the fix because I'm better off than I have been for about 2-1/2 weeks. Only problem I see now is, why is it that I'm pulling so low of speeds once I go wireless?
Secondly, even though the speeds on Insight's network have gotten better, once I leave their network and hop onto Level3 or SprintLink, my latency issues return. So, will Insight work with Level3 and Sprint to fix their routers? Hopefully, but I'm not holding my breath. Anyone have any luck passing traceroute results to Insight and resolving the issue? |
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superakcraig
join:2005-03-15
Louisville, KY
| said by gotbusch  :Went wireless and only pulled about 3.05Mbps (don't know if it was just bad timing for a speed test or what). Only problem I see now is, why is it that I'm pulling so low of speeds once I go wireless? I have the same problem with my wrt54gc Linksys. I have finally come to the conclusion that this is the top speed available to the wireless part of the router. Some may say it is because of your security settings but I disabled that security setting and still got the same results. I think in order for me to get the full bandwidth via wireless I am going to have to look into another router.
--
Here I Come to Save the Day!! |
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gotbusch
join:2004-11-04
Louisville, KY
·Insight Communicat..
| I was thinking the same thing: getting a new router. The only security I have enabled is MAC address filtering, I'm not utilizing WEP (I did try that once and it did affect speeds).
I forgot to mention in my above post, or rather ask: for the first hop, to DHCP-74-128-192-1, I shouldn't be seeing anything over 10ms correct? |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
| reply to gotbusch
said by gotbusch :Went wireless and only pulled about 3.05Mbps (don't know if it was just bad timing for a speed test or what). In summary, I'm happy with the fix because I'm better off than I have been for about 2-1/2 weeks. Only problem I see now is, why is it that I'm pulling so low of speeds once I go wireless? Which flavor of wireless? Your best wifi speed might only be 11Mbit/sec; not much better than 10BaseT Ethernet.
Secondly, even though the speeds on Insight's network have gotten better, once I leave their network and hop onto Level3 or SprintLink, my latency issues return.
For latency issues, your first and last hops are the ones to consider. If you have somewhat higher latency in the middle, but good latency at the ends, they you don't have a latency issue.
On a thirteen hop trace route, each hop is a unique event. Your computer sends thirteen packets (ICMP is typical for Windows, UDP for Linux), one for each hop on the route. Therefore, each "ping time" represents the travel time for the one packet to the router in the routing list.
If you see high latency start at one hop, and stay high for the rest of the hops, that one hop is having latency issues. If your first hop has high latency, your problem is very close to home.
Well, at least most of the time...
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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adsd1271
@insightbb.com | I've been having massive amounts of packet loss for the last few days as well. Starting to really get on my nerves. |
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dlpatters
join:2006-11-17
Louisville, KY | PLEASE SAVE US... UPGRADE YOUR EQUIPMENT INSIGHT!! I CAN PLAY MY GAMES OR UPLOAD TO MY FTP WITH THIS UPGARDE, TURN BACK DOWN THE SPEED OR FIX YOUR STUFF!!!! |
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petey_
join:2003-06-14
Fairdale, KY
| No doubt, I thought my connection was fixed. The last couple of days have been really low spikes on my monitor. I just hope they haven't closed my ticket number. It has been open since Nov 7th. I still haven't received a call about my connection from a supervisor. |
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josht80
join:2006-11-12
Louisville, KY
| I thought my problems were fixed last week. I'm not getting the near-constant 20% packet loss after 6:00PM anymore. Now I'm just getting random periods that last about one minute where no traffic can be sent/received. This doesn't show up on the line monitor, but it sure does wreak havoc when I'm trying to play an online game or stream video.
Download speeds at night have been in the 2mb range. Upload speeds have been right at 1mb.
I've restarted my nightly "call insight" ritual, and the other day a tech told me that his supervisor said there was some bad equipment in my area that is scheduled to be replaced. Someone is supposed to be calling me with an ETA, but it has been 2 days and I haven't heard anything. It's funny how I learn something new every time I call, yet nothing really ever happens.
My ticket with the NOC has been in "waiting" status since 11/15. |
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gotbusch
join:2004-11-04
Louisville, KY
·Insight Communicat..
| That's really a shame. I couldn't be more frustrated right now. A few posts back, I mentioned that techs came out and fixed my connection; well, it seems I'm worse off than ever now.
I called up Insight again and got on their monitor list for my area. Seems my area is still a "low bandwidth area." I couldn't get any hard dates for when they intend to do a repair for my area. I'm very close to closing my account. Only good thing about this month is that when I went to pay my bill I only had to pay $8.51. |
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petey_
join:2003-06-14
Fairdale, KY
| I went to the insight office and paid my bill and wanted to talk to someone in person. They just informed me that my ticket is still open and I should call tech support back. I still have not received a supervisor call. I gave up on calling every single night. Same ol' routine every night. I get tired of proving insight that it is not my modem/router/nic/spyware/virus or whatever crap they want to throw out there and blame it on. I am a Tech with UPS and I don't treat my customers that way. If they have a reoccurring issue and I am aware of it I don't treat them as if they are idiots and that it is their fault every time. |
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dlpatters
join:2006-11-17
Louisville, KY
| Its all a game to get more money and keep their business, the fact is they weren't ready for the upgrade and it caused many problems in several areas becuase their equipement couldnt handle the speed jump. If we all bombard them with calls, ect then hopefully they will upgrade theyre systems. |
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surferbill1
join:2006-06-22
Louisville, KY
| reply to petey_
I'm in St Matthews, and like a couple of your guys said, last week speeds were great, this week they are absolutely horrendous, primarily at night. Xbox live is completely out of the question.
I have yet another tech coming tomorrow (had one here a few weeks ago), which won't solve a damn thing I'm guessing.
I'm so fed up! |
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