ladylay
join:2004-03-17
Montreal, QC
1 edit |  Still the worst ISP in Montreal, maybe in the whole country
This time, I give up. After so many years going thru their mediocre performance, their blatant lies, their total lack of customer support, I can hardly wait 'til monday to call them and cancel. I've been one of their first customers in Montreal, their new office on Drummond street didn't even have all their furniture yet and they were painting the walls, that's a long time ago... But now enough is enough.
The last few days, I've been logging on a Teksavvy test account to try, and their customer support is lightyears ahead of AEI. And I'm not even a paying customer yet. Speed: from 200kbps (AEI) to 2500 kbps ( Teksavvy). Same twisted pair of copper wires, same hardware, etc. And as far as I can tell, my house has not moved closer to the CO.
Adieu, AEI, adieu, Denis, and I wish you good luck. You will need a lot of it in the years to come to stay in business. Actually, I don't even think you deserve to stay in this business. I'm sorry but I gave you so much money for so little service for so many years, and I know I will have to fight hard monday to cancel without a hitch or without being charged for the coming month. This time, I'm ready for a fight.
People who consider going with AEI, you've been warned.
Ladylay | |
Alex mtl
@aei.ca | I'm getting a consistent 2500 down / 700 up from them, I don't know what to tell you.  | |
ladylay
join:2004-03-17
Montreal, QC
| You're among the few lucky ones. I finally called Denis yesterday to cancel and the process was smooth. I feel sorry for the guy. He's a gentleman, we spoke for maybe 15 minutes, and I've been with them for almost 8 years. He was sad I was leaving, I was among their first customers, but he understood. It was like a divorce yesterday, but not a bitter one. He agreed that they had problems and didn't try to hide or whatever. But he always has a tendency to blame Bell for his problems. He also said he will buy new equipment.
I could live, and did, with intermittent slowdowns, but every single evening, for the last 2 months +, crawling near dialup speed, made me give up on them.
For 4 days in a row, I switched my router logins from AEI, to Teksavvy, to Sympatico. And only with AEI did the speed fall consistently to ridiculous levels. Resetted the modem everytime, just to make sure it was not hardware related.
AEI also has to do something about tech support. Being bulled about the number of phones in house, extensions, etc, I didn't need that. Last time I told the guy : look, don't bs me, my house didn't move away from the central office, I have 1 phone hooked up, and a b1 login ( sympatico login borrowed from friend) brings my speed up tenfold.! But they still didn't fix the problem, weeks later. Too bad. Again, I'm not mad at them, I'm sad. | |
ladylay
join:2004-03-17
Montreal, QC
| reply to ladylay
Some afterthoughts
There was no fight, see post below. Again, Denis is a gentleman, but there are problems. I wish I could edit the first post and remove the thing about not deserving to stay in business but could not. I was harsh and bitter at the time.
AEI has a lot to do to catch up. They don't necessarely deserve to be wiped out of the market but they better react now.
Denis, thanks for the conversation we had yesterday. I know you read this. I was sad to leave. | |
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