| reply to Everthing
Re: [Extreme] My Call To Rogers Support About Torrent Throttling In my attempt to get something written, this was their response to my email questions:
Thank-you for your email. We strive to provide you with the highest level of customer support, and hope we can be of assistance in addressing your questions.
We understand your concerns regarding issues you are experiencing with your peer-to-peer (P2P) applications. To ensure a consistently high level of service for all Rogers customers, it is necessary to put limits on the amount of network bandwidth available for certain types of applications. This process is called traffic regulation (rate-limiting, traffic shaping, throttling).
As peer-to-peer (P2P) applications have grown in popularity, their share of overall network traffic has increased dramatically. In particular, the application Bittorrent uses all of the space available for uploads.
To ensure that a relatively small number of applications do not slow service for everyone, Rogers limits the space available for P2P uploads.
This ensures all customers have a high level of service for time-sensitive tasks like sending email, requesting web pages or voice messaging.
Rogers does not block any type of Internet traffic or application. Nor do we monitor the content of customer communications or activities on the Internet. Our traffic regulation is based on the type of application, not the way it is used.
We thank you for your understanding in this matter. |
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| They already admitted they do it to you on the phone and again in email. What else are you looking for? The technical details of how it is done? They won't tell you that. You can find out more yourself by looking into info on the Cisco site about there p-cube product.
You say you want to know what you can do about it? Simple live with it or swtich to someone else. That's really the only option. Unless Rogers decides to change there policy. |
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Kelaydi
join:2003-01-08
North York, ON | reply to FireBreath
Firebreath you say you've been living with throttling for over a year, but it sounds like you're only just now asking questions or trying to do something about it. Why the sudden motivation? You're basically just going over everything that was done and posted about 10 months ago. Literally, word for word, someone posted that exact same email response like 10 months ago. |
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