JoshT80
@ups.com
| reply to petey_
Re: Packet loss in Louisville, Jefferson CO area
I've had these issues for a couple of months now, on and off. I have a technician coming on Thursday to look at the lines again. Yesterday I managed to talk to a customer svc rep who confirmed that I was getting 17% packet loss from their system to my modem. This ruled out any networking problems in my house, and I just bought a brand new SB5120 modem.
I'm in the Okalona area. I'll reply again with any results from the technician on thursday. |
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petey_
join:2003-06-14
Fairdale, KY
| I had insight on the phone yesterday for an hour trying to figure out where my packet loss was coming from. It wasn't the modem, router or my NIC. He was getting packetloss to a second modem I had with out it being hooked up to anything else ( the router or the nic on the comp). It did the same as the old modem. He sent out another tech to come out today. The field tech did not even know what I was showing him when I was preforming a ping on google (ping google.com -t) and showing him where it lost the packets! Do the techs only know how to check the signal? I have a Problem escalation ticket number from the phone tech last night. The Tech that came out today said he is going to have them check the main line tomorrow. If it is not fixed tomorrow looks like I will be calling again and asking for a credit for the last few weeks that I have been having this trouble. You would figure with numerous phone calls and 4-5 techs being out in the last couple months all my problems would be fixed. /End Rant. Just steaming right now. |
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JoshT80
@insightbb.com
| I still have about 20% packet loss in Okolona.
The tech came out on Friday. He swapped modems (I have a brand new one). After an hour of trying to get the new modem to pull an IP address, there was no change (big surprise). He gave me his supervisor's card and told me to call when the problem was occuring. There are periods of time where I have very low packet loss, which just happens to be when the techs show up at my house. So far the supervisor isn't answering his phone or returning voice mail.
I have another tech scheduled to come out on Tuesday. This will be the 4th one in the past month. Let's hope I get lucky this time! |
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petey_
join:2003-06-14
Fairdale, KY
1 edit | Still the same thing here Josh. I was gone all weekend untill a few minutes ago but my connection is the same. |
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