M Willner
Premium
join:2006-05-12
New York, NY
|  Broadband 10.0 Sneak Preview!
The letters to customers are going to be mailed starting later this week. The time has arrived (finally!) to be able to state what is obvious to many of you here on BBR. Our new maximum speed for our standard Broadband service will be 10 mg down and 1 mg up! We’re so excited about being able to offer this new speed configuration that we decided to rename our new standard level of service Broadband 10.0. And, by the way, Broadband Plus maximum speeds are being increased to 15 mg for downloads and 1.5 mg for uploads!
We waited until we were as sure as possible that we wouldn’t find too many unexpected issues before making the announcement. Over the course of the next several weeks, we will be authorizing customers’ modems to operate on our network at these great new speeds. The rollout will be on a district-by-district basis to ensure a smooth transition.
If you haven’t already found it, take an advance look at
»www.InsightFree10MegUpgrade.com
We’ll be advising customers to enter their address there to see if they’ve been upgraded. There’s news about email storage there too.
These new speeds mean that Insight offers our customers the fastest choice available to them. Period.
I know most of you know this already but I want to be spend a minute to be very clear about what this means.
• We will be substantially increasing your authorized speeds on our Broadband network. However, as with any Internet service, your actual speeds at any given time will be impacted by a number of factors. First, in-home equipment and the way it is configured and connected can affect speeds. For instance, using a USB connection to your modem will slow you down. Wireless routers, like 802.11b models that operate at a maximum speed of 11 mg may not provide maximum speeds because there are many factors that limit them below their maximums. Conversely, 802.11g routers, which are rated to operate at 54 mg, should be able to operate at full speed, provided they are not being used by too many users at once. A word to the wise -- if you have a wireless router, make sure it is security enabled or your neighbors may be consuming your bandwidth (without you even knowing) and slowing you down to a crawl.
• Other factors come into play once you leave our network. Your speeds will be affected by the traffic and limitations of Internet routers and the websites you visit. Keep in mind that even though we will be authorizing you to operate on the Insight network at these very high speeds, your actual speeds will be impacted by factors beyond our network and therefore beyond our control.
We also have been doing and will continue to do a lot of behind-the-scenes work to improve your Broadband experience in other ways. We’re in the process of increasing our DNS capacity and moving those servers closer to our customers. We’re reviewing our routing configurations with our backbone carriers and will work, starting in early 2007, to seek to shorten hops to certain popular sites. We also are aware of how important “ping times” are to gamers and we are looking for ways to improve those experiences as well. We don’t have specific timetables on some of these issues right now, but be assured we are reviewing them and planning some changes.
I hope you will find your Broadband experience improved materially by these changes. Our new speed limits will help to unlock the power of the Internet for many of you in ways unimaginable just a few years ago.
Most important, I want to thank you for your continued business! We look forward to continuing to make Insight Broadband the best Internet choice you have and to find ways look forward to making it even better in the future. |
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indy0365
join:2001-08-25
Franklin, IN
4 edits | Thanks for the update looking foward to it
I m enjoying digital 2.0 but why are the lower channels duplicated with the higher channels ? playboy tv request
thanks again plus package looking for the digital phone also
Pinging www.insightbb.com [74.52.37.100] with 32 bytes of data:
Reply from 74.52.37.100: bytes=32 time=54ms TTL=243
Reply from 74.52.37.100: bytes=32 time=54ms TTL=243
Reply from 74.52.37.100: bytes=32 time=56ms TTL=243
Reply from 74.52.37.100: bytes=32 time=60ms TTL=243
Ping statistics for 74.52.37.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 54ms, Maximum = 60ms, Average = 56ms
Tracing route to www.insightbb.com [74.52.37.100]
over a maximum of 30 hops:
1 * * * Request timed out.
2 14 ms 7 ms 20 ms 74.132.0.173
3 19 ms 17 ms 10 ms 74.132.0.101
4 18 ms 10 ms 12 ms 74.128.8.105
5 33 ms 32 ms 44 ms so-3-1-0.gar2.Atlanta1.Level3.net [4.78.214.21]
6 * * * Request timed out.
7 * * 68 ms ae-3.ebr1.Dallas1.Level3.net [4.69.132.81]
8 * 56 ms 60 ms ae-14-51.car4.Dallas1.Level3.net [4.68.122.16]
9 53 ms 60 ms 53 ms ae-14-51.car4.Dallas1.Level3.net [4.68.122.16]
10 55 ms 53 ms 52 ms THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]
11 56 ms 60 ms 72 ms te9-2.dsr02.dllstx3.theplanet.com [70.87.253.30]
12 53 ms 55 ms 62 ms vl2.car02.dllstx6.theplanet.com [12.96.160.55]
13 57 ms 53 ms 54 ms vl2.car02.dllstx6.theplanet.com [12.96.160.55]
14 57 ms 54 ms 53 ms 64.25.344a.static.theplanet.com [74.52.37.100]
Trace complete. |
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ComTech6
Premium
join:2006-01-20
Cicero, IN | reply to M Willner
Thanks for the post and keeping us up-to-date..... |
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the bruiser
@insightbb.com | reply to M Willner
Appreciate the boost in download speed, but when is the download speed for newsgroups going to be increased? |
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acadiel
Keep trying - don't give up
Premium
join:2002-06-22
Bloomington, IL | reply to M Willner
Awesome - thanks for the note, Michael!
It just keeps getting better. I remember the 3.0/128 days.  |
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SauceMaster
join:2004-08-01
Kokomo, IN | reply to M Willner
So I guess the plus tier is still staying the same price ? |
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INTENS1
Never Stop Trying
Premium,MVM
join:2002-04-21
Midwest
clubs:
 ·Insight Communicat..
| said by SauceMaster  :So I guess the plus tier is still staying the same price ? I'm certainly not in the loop, but if I was a betting person, I'd say it'll stay the same price. 
--
Anticipate Nothing...Expect Everything |
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indy0365
join:2001-08-25
Franklin, IN
| reply to the bruiser
if I rember right insight contracts with giganews ? for newsgroups ? and I think giganews maxes out at 10 mb per connection ? if I was a serious newsgroup downloader
which I might be with the speed upgrade coming I get a seperate account (pay account) at giganews or one of the other newsgroup providers and not use the one insight uses |
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superakcraig
join:2005-03-15
Louisville, KY
| reply to M Willner
Mr. Willner,
I just wanted to say thanks for stopping by and actually letting your customers know what really is going on. It is such a breath of fresh air to have a CEO post on a message board such as this just to keep us informed.
I am very much enjoying the new broadband speed as well as the new Digital 2.0 plus the wonderful cost of the phone service(yeah thats right...I get all your products). I hope to see more true digital channels soon as well as more HD Channels like StarzHD.
Keep up the great work.
A loyal customer,
superakcraig
--
Here I Come to Save the Day!! |
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SauceMaster
join:2004-08-01
Kokomo, IN
 ·AT&T Midwest
 ·Vonage
| reply to INTENS1
said by INTENS1 :said by SauceMaster :So I guess the plus tier is still staying the same price ? I'm certainly not in the loop, but if I was a betting person, I'd say it'll stay the same price. Yeah I was just curious cause I know there had been " Rumors " it was only going to be 10.00 more than basic.  |
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crischen
join:2000-11-07
Anderson, IN | reply to indy0365
When I run 3 connections (the max Insight allows), I can get 80-90k. I will likely be looking at a pay account once the upgrade goes live here.
--
-Kinsey |
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the bruiser
@insightbb.com | reply to M Willner
I use NewsBin Pro as the newsreader. I can get more than 3 connections. Problem is the download speed has been capped ever since they went to Giganews. Best I can average is 1.5mb, when it used to be over 3. |
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elementzero
join:2006-11-05
New Palestine, IN
| reply to M Willner
I have to admit that I'd been disheartened by Insight's service in the past. Back when it first started, I'd get the full advertised 4mbps down (and 375kbps up), but then it slowed down to around ~3mbps. I figured that it was just neighborhood clutter as we live in a more up-class neighborhood and I figured that everyone had probably signed up with Insight by then (of course, the abundant supply of teenagers couldn't have helped with the speeds, either).
At some point in time, though, around early May, the reliability just plummeted. We'd be getting ~1.5mbps regularly, but I was advised that there could be speed and reliability problems while you were doing the massive switch of just about everything over the summer. Unfortunately, it never fixed itself. I was told over and over again that Insight cares about their customers, etc..., but I was really getting tired of the apologizing and assurances. As much as I didn't want to, I was thinking about switching over to AT&T's elite plan -- equivalent to "old InsightBB" in every way, including price -- but I decided that I'd try upgrading some of my hardware.
Changing the router out worked wonders for the reliability, but the speed was still horrible. Then, about a month ago, I bought a new cable modem, and that nearly fixed it all. Unfortunately, the speed was still pretty low, at around ~2.5mbps, but as of about two weeks ago, it went up to the advertised 4mbps. Perhaps it was because of your new upgrades. Either way, I've been happy with Insight again, since. And now that we're getting free speed upgrades that rival competing broadband services from RoadRunner and Comcast, I can no longer say that I'm stuck with a slow cable ISP that I can't do anything about.
I also want to say that we all really do appreciate you being involved in the community and giving us updates. It's something that no other company that I can think of does, and it really shows that you care.
On a side note, though, back before the summer switches, my IP address varied between Noblesville and Anderson. After the switch and continuing to this day, my IP address's location is way down in Louisville, and sometimes ip2location.com has no idea where the heck it is -- all it knows is that it is located somewhere in Indiana!
If I live just east of Indianapolis, should I be getting my internet from Louisville? Is it perfectly normal because that's where Insight's nearest hub is, or is it an anomaly that I should call about? |
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Matt_31
Who Hit The Power Button
Premium
join:2003-02-21
Jasper, IN
clubs: | reply to M Willner
Mike I want to thank you again and the crew at Jasper for the time and work they put into things. |
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r81984
Thread is
Premium
join:2001-11-14
St John'S, NL | reply to M Willner
It says this month for me and a few others in West Lafayette, IN. |
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BloomingtonInd
@insightbb.com | reply to M Willner
Just reactivated the Plus service. It was activated by the time I got off the phone. Bloomington Indiana Plus Service is $35 and the newer higher speed Plus starts this week (Thursday). |
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OverBurn
join:2004-02-21
Greenwood, IN | reply to M Willner
Can't wait for my update here in Greenwood,IN! I never believed for a second we would get 10,000/1,000 on the standard package. I'm very happy I was completely wrong. I hope I get the max or very close to it at my location. |
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Monolythic
join:2005-10-09
Springfield, IL
| reply to crischen
I apologize for going off-topic.
Concerning GigaNews:
Okay, here's the deal with GigaNews. Insight's 'newsgroup' service is bound to the giganews DNS, so any IP from the news.giganews.com address will be slower than expected, even if you have a pay GigaNews account, this hit me hard when Insight switched to GigaNews as I use giganews for many video clips and even patches that take 20 seconds over Usenet rather than 1 hour over http.
Anyway, the only way around it that I found was to use news-europe.giganews.com, you can still get fast speeds but the connection is not nearly as stable and fast as the regular GigaNews. I wound up using NewsHosting as my primary news server and the Europe giganews to fill anything that wasn't completed.
I truly wish Insight would work with Giganews to use a different DNS for the basic usenet service, so that those of us who want to be able to use our high speed can do so with a pay account. Right now I pay double for Giganews and NewsHosting. Mr. Willner perhaps you can speak with your guys about this? Hope that helps guys.
Back on-topic:
Thanks for the update on the upgraded service, I've been a happy Plus-Tier customer for a few years now, great to see Insight moving itself forward. |
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IGGY
No Guru Just Here To Help
Premium,MVM
join:2001-03-30
Chatham, IL | reply to BloomingtonInd
Your getting Plus for $35? Or you have to pay an extra $35 for the Plus. If your getting Plus for $35. Then a lot of us have been getting screwed for a long time. Considering Plus is in the $70 to $80 range for the rest of us that have Plus. |
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nelsonj3
join:2006-09-09
Sullivan, IN
| reply to M Willner
Mr. Willner,
Thank you for the update! I can't wait to see the new speeds in Sullivan, Indiana!
Also- to Monolythic:
I had Giganews' pay service up until August, and I was able to get full 4mb speeds up until I cancelled the service to use the free Insight Giganews Service. The difference is that if you log in using an official Giganews Login, then your speed "should" be unlimited. However, if you use netnews.insightbb.com, the speed will be limited. I am able to get 180-190KB/sec on most days with 6 connections.
I heard about other people having problems with speed on their paid Giganews accounts, but I never had any trouble when I was usings the news.giganews.com server with my login and password from Giganews. I may go back to the paid Giganews service once the 10/1 kicks in in my area. |
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