Idjk
@sprintlink.net
| reply to ross
Re: This trolls stupid post...
ross
join:2000-08-16
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edit: Thursday November 9th, @01:09PM
reply to dnabdaorb
Re: This trolls stupid post...
said by dnabdaorb :
so what
Consider the source:
dnabdaorb(anon)
@sbc.com
another f**king teletroll, don't we have enough Telco cheerleaders already registered here..?
to forum · » · · 2006-11-09 13:07:09 ·
I am a retired telco and I can tell you FOR SURE that before 1984 service was much better.
Telco's use to pride themselves on their service- there were local not regional service centers. Local centers had ring down lines to the central office so when you had a trouble it was fixed fast- now you go to a regional center where it goes thru several layers of clerks before it get to a tester then several more layers before it get to a field tech by which time the the original trouble is a rumor.
Company values were service first, now it is stock price ,stock price, stock price then service- and yes before 1984 telco (read ATT) was into new technology- you might remember where the transistor came from.
The US phone system was the best in the world (may still be?) the 1984 split was only so a bunch of congressmen could get rich with MCI.
rant,rant
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useradvocate
join:2006-11-11
Chesterfield, MO
| As a retired SWBC employee I agree. In the day we had an unparalleled support structure and cared about our customers and employees.
The company has changed, as all companies have. Pre 80's Health Care was affordable and headache free too. The MBA's took over business in the '80s and the greed is good factor became the norm.
It has been downhill since the "Personell Department" became "Human Resources". Remember, in these times humans are a resource to be used to fatten bonus checks and the bottom line. For the most part large companies are sweatshops, complete with Machevelian management. |
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