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Forums » US Cable Support » Charter HSI/CATV » Charter HSI Line Monitoring - It's free
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skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA

Host:
Charter HSI/CATV
Earthlink DSL
Embarq
ISP b2b etc
Cisco

2 edits

Charter HSI Line Monitoring - It's free

As a new feature at this site we now have the ability to do group line monitoring. I have set one up for the Charter HSI customers.

You will see on the forum left sidelinks a link to the
Charter HSI Line Monitors. This service is currently free and will not result in any toolpoint deduction.

I have shamefully adapted/plagiarized the following from lilhurricane See Profile as she has excellently summarized on how to set up line monitoring, if you have not already done so.

The FAQ for starting a monitor is here, if you don't have one already going:

»Line Monitoring FAQ

This is where you need to go to get setup & sign on:

* Sign-Up *

Make sure when you're done to click "Create Monitor"..make sure you are "pingable".
If you require additional instruction, we can help

For those who are not already a part of this onsite, that are interested, please send me an IM to receive an invitation. Those of you that are..can add yours
You must click "Accept" when you get it for it to display here:

Charter HSI Monitors

Go to your profile page and add it to the profile +

»/prefs/flair

Use the drop down to add an entry to "My Home Connection"

That way your connection speed, modem, and router info show...
--


The foundations of character are built not by lecture, but by bricks of good example, laid day by day.

Monster Rain
Premium
join:2002-08-03
USA

Re: Charter HSI Line Monitoring - It's free

sweet

skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA

Re: Charter HSI Line Monitoring - It's free

You have been invited.
markopoleo

join:2003-04-02
Bonne Terre, MO

Re: Charter HSI Line Monitoring - It's free

Thanks for the invite. How long does it take for it to start monitoring? I'm asking cause i made my router "pingable" like it said but nothing all night. Yes i picked Dynamic.:)
useless

join:2006-07-16

Re: Charter HSI Line Monitoring - It's free

I will be changing my router around for this later on tonight.
markopoleo

join:2003-04-02
Bonne Terre, MO
·Charter Pipeline

Re: Charter HSI Line Monitoring - It's free

Bah, says its not receiving updates from my IP. Oh well, I have a netgear RP614 switch/router if anyone has a clue.

This look right?
»img183.imageshack.us/img183/4125···pkc3.jpg

defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI

Re: Charter HSI Line Monitoring - It's free

Are you using a dynamic DNS client to update your IP address with the line monitor?
useless

join:2006-07-16
Alright...waiting for this bad boy to start.
emtjr928

join:2006-10-26
Mcdonough, GA

Re: Charter HSI Line Monitoring - It's free

Thanks for setting this up
useless

join:2006-07-16
Mine finally started, it isnt going to be real accurate though , i have a high amount of traffic. Interested to see what it looks like though

skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA

Re: Charter HSI Line Monitoring - It's free

I see you got yours started.

IcEr3K
Premium
join:2001-01-19
Los Angeles, CA
clubs:

Re: Charter HSI Line Monitoring - It's free

I have a Line Monitoring for the SoCal forum, is there a way to link it with Charter HSI?
--
My space

skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA

Host:
Charter HSI/CATV
Earthlink DSL
Embarq
ISP b2b etc
Cisco

Re: Charter HSI Line Monitoring - It's free

No, you would need an invite to the Charter group which I just sent you. Since you already have line monitoring going, all you would have to do is accept the invite.
--


The foundations of character are built not by lecture, but by bricks of good example, laid day by day.
markopoleo

join:2003-04-02
Bonne Terre, MO
·Charter Pipeline

Re: Charter HSI Line Monitoring - It's free

Well i can't get it to work, i tried the programs listed but they don't seem to "work".

My only guess is they don't work with Vista, or line monitoring does not. Yes I disabled windows firewall.

Oh well.

neofate
Caveat Depascor
Premium
join:2003-11-11
Birmingham, AL

Re: Charter HSI Line Monitoring - It's free

Nice, thanks for getting this together, the more that set this up the better it will be

Marko -- Yes that screen looks fine, all you have to do on your Router config is to be "pingable", in which you are according to that screenshot.

Did you try all of the DNS clients? I personally use DynSite, but I would find it odd that all of them not to work on Vista.

When you configured the DNS client did you get a successful connection update, etc?

Thanks again skj..
--
Life is not a problem to be solved, but a reality to be experienced.

skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA

Re: Charter HSI Line Monitoring - It's free

My pleasure. Glad you like it.
markopoleo

join:2003-04-02
Bonne Terre, MO
·Charter Pipeline


2 edits

Re: Charter HSI Line Monitoring - It's free

When I say they don't work, i tried say DeeEnEs one, I can configure it, but it does not "do" anything when its running.

Does this look right?
»img353.imageshack.us/img353/4278···plc4.jpg

So unless I'm setting them up wrong (likely) they not running for me. :P I really don't like being "pingable" though

UPDATE: I just put my IP address as STATIC since it never changes hardly. I just update it when it changes manually, easier than figuring all the programs out. :P
emtjr928

join:2006-10-26
Mcdonough, GA

Re: Charter HSI Line Monitoring - It's free

Seems to be working except when I sleep. Lol
However I get no results from Palo Alto. Wonder why.

neofate
Caveat Depascor
Premium
join:2003-11-11
Birmingham, AL

said by markopoleo See Profile :

So unless I'm setting them up wrong (likely) they not running for me. :P I really don't like being "pingable" though

UPDATE: I just put my IP address as STATIC since it never changes hardly. I just update it when it changes manually, easier than figuring all the programs out. :P
Glad you got it working in one way or another.. The only purpose of the DNS proggies is so it is rather hands off,.. so you can always, 3 yrs from now still have your connection going,..

My IP rarely changes either, despite it being dynamic, but that is the nature of the IP pool from Charters DHCP in alot of places.

As for not liking 'being pingable'.. Why? It does not compromise security in anyway. At the very worst a group of people could do a DNS attack through ICMP headers and bog down your "home router" lol.. Very unlikely.

Are you often the target of someone? Having your IP exposed, which it isn't, unless someone is actively looking for it,.. is a likely cause for trouble ?

If so, I understand =)
--
Life is not a problem to be solved, but a reality to be experienced.
markopoleo

join:2003-04-02
Bonne Terre, MO
·Charter Pipeline

Re: Charter HSI Line Monitoring - It's free

Well, its not so much me, its i have lots of people who sometimes get on my network for different things, I would rather to have it locked down as much as possible than open to anything.

I know its not a real security problem. Just something if i can avoid why not. hehe
Plasmapunch

join:2004-03-13
Montrose, MN
Hey I got my monitoring up and running thanks for the freebie Guys.

skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA

Re: Charter HSI Line Monitoring - It's free

Glad you like it.

Que
Let's Go Blues

join:2001-01-09
Saint Peters, MO

Re: Charter HSI Line Monitoring - It's free

I think I set mine up right. Thanks!
waltl

join:2001-04-25
Fenton, MO
Thanks, skj, mine's working now, too.
How do add my town to the "Note:" field?

skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA

Host:
Charter HSI/CATV
Earthlink DSL
Embarq
ISP b2b etc
Cisco

Re: Charter HSI Line Monitoring - It's free

said by waltl See Profile :

Thanks, skj, mine's working now, too.
How do add my town to the "Note:" field?
Go to your Line Monitoring page. Click on the "Setup" link and than click on "edit" on the right side of the page. You can than type in your "Note" in the "Public comment" box. Be sure to click on the "Update Monitor" tab when you are done.
--


The foundations of character are built not by lecture, but by bricks of good example, laid day by day.
waltl

join:2001-04-25
Fenton, MO

Re: Charter HSI Line Monitoring - It's free

Thanks!

skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA

Re: Charter HSI Line Monitoring - It's free

My pleasure.

sortofageek
Premium,Mod
join:2001-08-19
Valhalla Dr
clubs:
Moderator Action
The post that was here, has been moved to a new topic .. »How do I become pingable?

stated reason was: Moving to new topic, hoping for help
gilf
Premium
join:2007-06-24
San Gabriel, CA

I only just noticed my post was moved. My apologies for the apparently OT post; the question was asked in the context of preparing for line monitoring and I thought it came under the umbrella of requesting additional instructions, per skj's original post. (may I plead brain melt with outrageous heat we're having???)

I'll follow up at the new location and then come back when I'm set up for monitoring.

Thanks.

skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA

Host:
Charter HSI/CATV
Earthlink DSL
Embarq
ISP b2b etc
Cisco

Re: Charter HSI Line Monitoring - It's free

Not a problem. Making your post into a new thread makes it more prominent and thus more likely to be read and followed by our forum members.
--


The foundations of character are built not by lecture, but by bricks of good example, laid day by day.

sudogreg

join:2002-01-12
Washington, MO
interesting

TuPaK

join:2002-07-21
San Gabriel, CA
just signed up.

skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA

Re: Charter HSI Line Monitoring - It's free

Invitation sent.
mcotter

join:2004-07-20
Osage Beach, MO
Signed up
LittlewingN4

join:2000-11-02
Somerville, AL
signed up and ty for addin me
cptskyhawk

join:2006-08-26
Troy, AL

1 edit
Thanks for the invite! But how to I get my tracker listed in the "CharterHSI" group?

skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA

Host:
Charter HSI/CATV
Earthlink DSL
Embarq
ISP b2b etc
Cisco

Re: Charter HSI Line Monitoring - It's free

If you have your line monitoring set up all you have to do is accept the invite and you will automatically added.
--


The foundations of character are built not by lecture, but by bricks of good example, laid day by day.

BinaryXtreme

join:2004-04-20
Sparks, NV
How do you get invited? I think I set mine up right as per the link.

BinaryXtreme

join:2004-04-20
Sparks, NV

Re: Charter HSI Line Monitoring - It's free

Got it, ty for invite.

skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA

Re: Charter HSI Line Monitoring - It's free

You are welcome.

FREEZE32

@charter.com
Wow... The person in my area has the same high latency issue that I am having. What a cool tool!

BinaryXtreme

join:2004-04-20
Sparks, NV

Re: Charter HSI Line Monitoring - It's free

What is your latency?

»/monitored/detail

MrMike
Premium
join:2008-02-02
clubs:
Okay, all set up and pingable.

skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA

Re: Charter HSI Line Monitoring - It's free

Invite sent.

MrMike
Premium
join:2008-02-02
clubs:


1 edit

Re: Charter HSI Line Monitoring - It's free

Thank you.

The connection section setting up line monitoring asks for an email address for alerts. Is this something I should fill in and if so, with my address or something else?

Also I upgraded to a premium account, but the monitor is still under a basic account setting, does this matter?

MrMike
Premium
join:2008-02-02
clubs:
Sorry, I see all I had to to is read the FAQ for those questions.
Slagathor

join:2002-01-07
Merrill, WI

Do I need to be in a group what ever for the Charter line monitoring????

Just signed up tonight, reading the faq right now.

(havent gotten into trouble in a while so I thought I would post WHILE I am reading, just in case.....heh )

skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA

Re: Charter HSI Line Monitoring - It's free

I have sent you an invite so you can join the line monitoring group.

RKBA

join:2001-12-30
La Crescenta, CA

I'm with markopoleo as far as becoming "pingable." I keep remembering the time when the two Charter techs came out to install my broadband cable. Everything went well until one of the techs asked if he could hook up their cable box directly to my computer as they normally do (bypassing my router), so that he could show the new-hire how things are "normally" connected. About 20 seconds later my anti-virus program popped open a window warning of some sort of virus or trojan attack. That was the very first time that had ever happened, and although my software firewall caught and stopped the "attacker", I am VERY hesitant to make my router pingable.

Has anyone else using line monitoring had trouble with viruses, trojans, etc? Thanks.

pomfret
Who? Me?
Premium
join:2002-02-22
Pomfret Center, CT
clubs:
·Charter VOIP
·Charter Pipeline

Re: Charter HSI Line Monitoring - It's free

said by RKBA See Profile :

Has anyone else using line monitoring had trouble with viruses, trojans, etc? Thanks.
I'm surprised there's been no response to this yet. Making your router "pingable" doesn't change the fact that your equipment is still sitting behind your router. It will show a "I'm home" signal to anyone scanning your IP, which is debatable in terms of security.

The reason your software firewall triggered when the tech hooked up the modem directly is because he bypassed your router which was blocking most (if not all) of the every day nonsense that is the world of viruses and trojans seeking new victims.

Since the average home router doesn't allow inbound connections w/o an associated outbound request (unless you configure it otherwise), these "attacks," or scans never make it to the software firewall on your computer(s), so no "alarms" are ever triggered.
chief1983

join:2008-05-15
Saint Louis, MO
I'd like an invite please.

skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA

Re: Charter HSI Line Monitoring - It's free

Welcome to the site chief1983 See Profile. Have you set up your line monitor?

rwong48

join:2002-11-10
San Jose, CA
clubs:
I'm already being monitored (issues started occurring 2 nights ago!) - how do I get into the group?

skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA

Re: Charter HSI Line Monitoring - It's free

Your invite has been sent.
eDaddyo

join:2005-09-11
Valencia, CA
I'd like an invite!

skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA

Re: Charter HSI Line Monitoring - It's free

Do you have your line monitor set up?
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