w8sdz
join:2001-05-21
Port Orange, FL
| [VoiceStick] BYOD configurations needed
VoiceStick will soon be adding BYOD support. They would like users who have successfully configured ATAs for their service to post their configurations here. Both Softphone and hardware devices are welcome, however Asterisk will not be supported at this time.
Look for future postings in this forum from one or more VoiceStick employees. They seem genuinely interested in participating. Please make them feel welcome.
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73 de w8sdz
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w8sdz
join:2001-05-21
Port Orange, FL
2 edits | I have a Sipura SPA-2000 ATA successfully working using the configuration shown here:
»www.voipconfig.com/voicestick_config.htm
After entering the settings shown in the link above, make sure you have:
NAT Keep Alive Msg: $PING
Use OB Proxy In Dialog: no
Register Expires: 3600
The same configuration should work with the Linksys PAP2.
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73 de w8sdz
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Quattrohead
join:2005-02-09 | Re: Sipura SPA-2000 BYOD configuration for VoiceStick
I would LOVE to use them with Asterix, Axon or 3CX. So the question is, can they set the credentials required for authentication to be 'friendly' towards those programs ? |
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dot_null
Premium
join:2004-06-28
Kennesaw, GA
 ·Callcentric
 ·Comcast
·VoiceStick
 ·AT&T Southeast
2 edits | As far as SIP configurations go, the following settings are the only settings I needed to change in a Sipura SPA-2000 reset to factory defaults to have my Voicestick account functioning correctly:
Proxy: i2telecom.com
Outbound Proxy: 206.165.50.116
Register Expires: 3600
Use Outbound Proxy: yes
User ID: Voicestick DID (including leading 1) 1xxxxxxxxxx
Password: VoiceStick Password
Voicestick recently shut down the accounts of users that used Asterisk (including mine). I have gotten approval from Voicestick customer care to use consumer level SIP devices (Sipura SPA-2000, Linksys PAP2, Grandstream GXP-2000, etc.), but they still do not allow Asterisk.
Now I wish they would just fix the problem of disconnecting incoming calls when the calling party disconnects; when the calling party hangs up, Voicestick's servers send the SIP device no indication that the calling party has hung up, thus, transmitting silence to and from Voicestick's servers until the callee (the Voicestick user) hangs up their phone. This creates BIG problems if you are using an answering machine, or an FXO card in conjunction with Asterisk.
I have also noticed that I cannot put calls on hold; For example: using the FLASH button in the case of an analog phone used in conjunction with an ATA, or using the HOLD button on an IP phone like the Grandstream GXP-2000.
If they would fix these minor issues, Voicestick would be a leading BYOD provider.  |
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slow mo
join:2002-03-19
USA
4 edits | reply to w8sdz
Re: [VoiceStick] BYOD configurations needed
I use D-Link DVG-1402S:
Proxy: i2telecom.com
Domain: i2telecom.com
Initial Unregistration: Disabled
Register Expires: 3600
Outbound Proxy: Enabled
Outbound Proxy: 206.165.50.118
Outbound Proxy Port: 5060
Authentication ID: Voicestick DID 1xxxxxxxxxx
Password: VoiceStick Password
Would be nice to be able to set rings before VM kicks in. As of now, it's fixed at 4. |
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hwittenb
join:2003-12-20
2 edits | reply to w8sdz
Re: Sipura SPA-2000 BYOD configuration for VoiceStick
said by w8sdz  : Delete the posting |
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BruceN
Hi
join:2006-11-17
Roswell, GA
·Future Nine Corpor..
 ·AT&T U-Verse
·Comcast
| reply to w8sdz
Re: [VoiceStick] BYOD configurations needed
Thanks Keith for inviting me here to this forum.
Would have gotten here last week, but it has been a bit drastic over here.
I want to thank everyone for helping with this project. If I had to wait for money and manpower in house, I would have more gray hair!
Bruce Nicklin VP »www.i2telecom.com
Parent company of »www.voicestick.com |
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mazilo
From Mazilo
Premium
join:2002-05-30
Lilburn, GA
| reply to w8sdz
said by w8sdz :VoiceStick will soon be adding BYOD support. They would like users who have successfully configured ATAs for their service to post their configurations here. Both Softphone and hardware devices are welcome, however Asterisk will not be supported at this time. This is definitely a good added feature VS will be doing to compete with other VoSPs. However, VS still faces some problems to provide its on-line signup procedures for new users. I have some UK friends who live here in the US and one of them told me that he's still unable to sign up for a free DID offered by VS. He's trying to get a free DID and put it on his ATA device in UK so he can call home for free from here locally. Here is what he had said:
•The sign up process requires his private phone number. To make this happens, I told him to use my UK non-geo number and it looked like VS has no problem with it.•It looks like his CC is no good with VS auto checking systems that every time he wanted to open for a new account the system responded with the following error message:
This transaction cannot be processed.
Please try and correct the error above. If you need additional
assistance you may contact Customer Service at 1-866-410-3892. - He tried to settle this problem by calling the above toll-free number provided by VS and always got a recording message (no live personnel to greet him): Thank you for calling our IT Telecom. No one is available to take your call at this moment. So, please leave your message and we will return your call ASAP.
Honestly, if VS wants to compete with other VoSPs, it should resolve this problem in a time manner, let alone to require a CC. Stanaphone doesn't even require a CC and will give out its free DID #s.
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Mazi (UK Non-Geo Phone: +44-703-194-2574) |
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rcilink
Premium
join:2003-12-15
Manchester, NH
| said by mazilo :•It looks like his CC is no good with VS auto checking systems that every time he wanted to open for a new account the system responded with the following error message... Could it be possible that they refuse non-US credit cards? |
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w8sdz
join:2001-05-21
Port Orange, FL
1 edit | reply to mazilo
said by mazilo :It looks like his CC is no good with VS auto checking systems that every time he wanted to open for a new account the system responded with the following error message... Most web sites that accept credit cards check the address you specified during your sign-up against the mailing address the credit card company uses when they send your monthly statement to you. If these addresses do not match the transaction is denied.
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73 de w8sdz
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Test99
Premium
join:2003-04-24
San Jose, CA
·DSL EXTREME
·InPhonex
| reply to w8sdz
Settings for the eyeBeam soft phone.
In Properties, under the Account tab:
Display name: your name
User name: Voicestick DID (including leading 1) 1xxxxxxxxxx
Password: VoiceStick password
Authorization user name: Voicestick DID (including leading 1) 1xxxxxxxxxx
Domain: i2telecom.com
Register with domain: check
Send outbound via: proxy. Address: 206.165.50.116
Leave other settings at their default values, except if needed:
Under the Topology tab:
STUN Server: Use specified server: sip.xten.com
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50775@fwd.pulver.com |
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mazilo
From Mazilo
Premium
join:2002-05-30
Lilburn, GA
| reply to w8sdz
said by w8sdz :Most web sites that accept credit cards check the address you specified during your sign-up against the mailing address the credit card company uses when they send your monthly statement to you. If these addresses do not match the transaction is denied. The addresses on the account and VS to be account are the same. The problem here is there isn't any attendant on the toll-free number to have the problem intervened and been fixed.
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Mazi (UK Non-Geo Phone: +44-703-194-2574) |
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stufried
Premium
join:2003-10-13 | Some providers have the capacity to put in a "virtual address." Amex fixed my card so that I could set my home or my office as my billing address. |
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meister_sd
Premium
join:2006-01-29
La Mesa, CA | reply to w8sdz
Bruce, it seems there are alot of enthusiastic people on this board who can help make up some of the manpower that you may/maynot be looking for. Take advantage of some of the people here. I for one am happy with the voicestick account I have. |
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BruceN
Hi
join:2006-11-17
Roswell, GA
·Future Nine Corpor..
·AT&T U-Verse
·Comcast
| reply to mazilo
Re: [VoiceStick] BYOD configurations needed
We are having a in house debate about the CC reject. Seems that a small handful of banks need at least a $1 transaction to allow us to address verify. Only happens in a small number of attempts.
The fraud that we see is INSANE, and to avoid giant problems we use the CC to verify a new customer. There is no completed charge (unless you select to purchase something). I could write 3 books about fraud.
As to 24/7 service. We are in the middle of making some giant changes. We had a top dollar service doing level 1 support. Had them for a long time, but due to a service of this type having a giant crew and huge turnover they seemed to solve very little. We got lots of hot hate email!!!
We have brought in house the tech support and we can handle without a referral all level 1 and 2 issues. Level 3 issues are again done in house with our own network people.
What does this all mean. You will not be connected to a live person.
What we are heading towards is a 100% call back system where a customer leaves their account number and issue (or if new, leave just an email)
This will allow use to pull up the account, study the issue, and have a solid answer for our call back.
This means no waiting on line, or punching a ton of menu commands. It means having someone that knows what to do to handle the issue. A person that is empowered to solve, not just say no.
I did this at a company I owned for a decade and customers loved it. After all, you are just trying to get an issue taken care of. You don't want to have a phone in your ear all day long. Would it not be nice when you got sick that you could call the Doctor and later the Doctor calls you back with your cure?
And hey.... I am one of the key people in the company and I am silly enough to post my email up here.
So, I think overall, we are on the right track to get customers great service. Will it be perfect, heck no, but it is the goal.
As to BYOD, I can use every bit of help I can get. I used customers before in my last business, and they were my best source. |
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sokhapkin
Premium
join:2003-05-08
Somerset, NJ
| said by BruceN :And hey.... I am one of the key people in the company and I am silly enough to post my email up here. OK, let me summarize complaints about your service scattered in this forum, I hope you will pay an attention.
1. Why SIP registration interval should be more than 1 hour? The client might be offline but your server will not notice it.
2. If inbound DID is called and calling party hang up, the server do not send BYE to the SIP client and called party gets dead air. The behavior is incompatible with voicemail and answering machines.
3. Unneeded REINVITE on outbound calls. When the outgoing call is placed, your server responds with
SIP/2.0 200 OK
c=IN IP4 206.165.50.116
t=0 0
m=audio 35898 RTP/AVP 0 101
Session progress audio use this RTP port. But when the call is connected, your server does REINVITE and wants different RTP port:
INVITE
c=IN IP4 206.165.50.116
t=0 0
m=audio 35900 RTP/AVP 0
What is the reason for reinvite if the audio server IP address did not change? Moreover, some SIP clients have problems with reinvite. I can understand REINVITE to forward the voice path to another server in order to not run the traffic through your SIP server, but see no any reason in REINVITE to the same server.
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»www.callwithus.com |
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mazilo
From Mazilo
Premium
join:2002-05-30
Lilburn, GA
| reply to BruceN
said by BruceN :So, I think overall, we are on the right track to get customers great service. Yup, I just couldn't disagree with you anymore, except definitely you are on the right track to lose customers because the great service you refer to only looks good from your point of views and really sucks for customers (wanna be)!
Will it be perfect, heck no, but it is the goal. Depends on how you view it, nothing is perfect and there is always some flaws. So, if you can fix your imperfection, then you can achieve your goals even better with more profits! Remember, the customers are always first! If you don't listen to the customers about their complains, your service is of no good.
BTW, in practice you may think what the heck with my friend who failed trying to sign up for a free DID; however, what you don't see in a bigger picture is how many UK friends he can bring in as your customers. Nah, that will be considered as a big lost to you because you have no live CSR to handle the services.
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Mazi (UK Non-Geo Phone: +44-703-194-2574) |
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BruceN
Hi
join:2006-11-17
Roswell, GA
·Future Nine Corpor..
·AT&T U-Verse
·Comcast
| reply to sokhapkin
As to the technical questions. I am way out of the loop on this.
I will send the link over to our network expert.
But do bear in mind that we are interested in learning from this group. Just because we run a company does not make us right!
Thanks for the input, and I will contact Mark about all this. |
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