BruceN
Hi
join:2006-11-17
Roswell, GA
 ·Future Nine Corpor..
 ·AT&T U-Verse
 ·Comcast
| reply to navjun
Re: [VoiceStick] BYOD configurations needed
Auto refill, this was just a topic today that we were having in house. We have about 7 major projects that we want our new programming wizard (Randy) to work on.
We site upgrade is #1 (and in process if ANYONE has thought please let me know)
Auto refill is #3 on the list (#2 is private)
Auto refill is BADLY needed.
Do you think it should first be an option that a customer selects as true or false?
Auto refill is sort of done on monthly accounts already.
Thanks for the input. Customers always have the best ideas for a company to use. |
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buckeyered
Premium
join:2005-05-07
Hamilton, OH
·VoicePulse
·QuantumVoice
| I am please with VS and the next to nothing account, I use it for all my international calls. The only thing I worry about is having to keep more than a comfortable amount of money in my account to cover the international calls without fear of disconnect. I don't want to keep 50.00 - 100.00 in my account just in case (I hope it doesn't but it has happened before with other providers) VS goes belly up with no notice and the funds are gone. I would much rather have an auto recharge (even during a call) at 20.00.
Also add 10.00 and 15.00 recharge to the current options, that's a big gap between 5.00 and 25.00
--
'If you change phone numbers one more time I am leaving you.' - My wife |
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BruceN
Hi
join:2006-11-17
Roswell, GA
·Future Nine Corpor..
·AT&T U-Verse
·Comcast
| I certainly understand why not to keep amounts on deposit with any company.
And yes you are right, there is a big jump between $5 and $25, and we just never thought about it. (So much for how smart I think I am)
We might as well add that if we are going to add a recharge.
BTW, I love your tag line. My wife says the same thing to me. I am a phone number aholic, in need of a 12 step program. I bet I have 10 numbers. |
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N9MD
Premium
join:2005-10-08
Wayne, NJ
·VOIPo
·ViaTalk
·PHONE POWER
·Callcentric
| said by BruceN  :...BTW, I love your tag line. My wife says the same thing to me. I am a phone number aholic, in need of a 12 step program. I bet I have 10 numbers. Bruce --- you are only mildly neurotic with 10 numbers and 12 steps in Voipaholics Anonymous.
My 64 current numbers from 10 VOIP providers (using ATA devices and/or SIP-URI softphones) led my wife to enroll me in the VOIP rehab program (72 steps) at the Betty Ford Clinic. Could that be because every time she calls friends and family, they won't answer because they don't recognize one of the myriad of numbers that show on Caller ID?!
ZAP!! Yow! That hurts! --- At the moment I am in the Electro-Convulsive Therapy (ECT) ward where I am required to recite my VOIP numbers one at a time, with each recitation being followed by a 1 million volt burst of electricity. (Fortunately, they are still using very low amperage.) 
-=-=-=-
Meanwhile, as a VS user & non-abuser (only two numbers, one in NJ and one in FL) I like the idea of auto-deposits where the customer gets to select the amount. |
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buckeyered
Premium
join:2005-05-07
Hamilton, OH
·VoicePulse
·QuantumVoice
| reply to BruceN
Being allowed two accounts per household would be nice, I tried setting an account up for my wife using her name and CC but I guess it could tell from the 911 address that I have an account.
--
'If you change phone numbers one more time I am leaving you.' - My wife |
|
Quattrohead
join:2005-02-09
·VOIPo
1 edit | I think it's a bit lame that you cannot secure * connections. There are so many other companies using it, they must be happy with their security.
Is it really that difficult ?
BTW, is this really the correct price for UK standard calls with next to nothing plan ?
United Kingdom FREE 0.0193 0.0221 0.0090 |
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markosjal
join:2005-08-06
Mexico
| reply to w8sdz
Just my two cents about VoiceStick.
I tested VoiceStick as I have many other providers. I always need to know what the competition is up to!
My main complaint is that on International calls I often received no call progress tones, just silence till the line was answered! If the called number was busy, I would hear nothing!
I recently re-tested with the same results!
Also I had sent a message to support, through your web portal, noting that the billed amount of at least one destination was different than the posted rate. I believe it was Guadalajara Mexico 52 33 XXX XXXX . I received no reply to that message. Accurately billing according to the posted rate is a basic customer need (and I would say a right!). It is a shame it was not replied to.
I do not want to sound too harsh here, but I need to post what I feel is the truth. |
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gimp55
join:2003-08-16
Ironton, OH
|  reply to jdl20
said by jdl20 :said by sokhapkin :3. Unneeded REINVITE on outbound calls. When the outgoing call is placed, your server responds with SIP/2.0 200 OK c=IN IP4 206.165.50.116 t=0 0 m=audio 35898 RTP/AVP 0 101 Session progress audio use this RTP port. But when the call is connected, your server does REINVITE and wants different RTP port: INVITE c=IN IP4 206.165.50.116 t=0 0 m=audio 35900 RTP/AVP 0 What is the reason for reinvite if the audio server IP address did not change? Moreover, some SIP clients have problems with reinvite. I can understand REINVITE to forward the voice path to another server in order to not run the traffic through your SIP server, but see no any reason in REINVITE to the same server. I have a cisco ata 186 configured for voicestick, I can't make outgoing calls because of this unnecessary reinvite. It seems like this reinvite thing is something that VS implemented a few weeks ago, because I used to be able to make outgoing calls. I can only call my voicemail at this point because there is no reinvite when I call voicemail. If VS is serious about their BYOD plans, they should consider getting rid of this unecessary reinvite. Same issue here, money in account, worked fine with ata186 till recently, incoming calls work fine.
I have to keep switching over to my sellvoip account to make outgoing calls, would rather use VS but cant.
here is what i got back from support, settings worked fine till lately:
Your ATA is your responsibility as we do not support this device since it is not a certified product on our network. Here is our SIP configuration for your ATA.. double check it as something might be incorrectly set up...
The information you need to provision your 3rd party IAD is the following:
SIP Proxy IP: 206.165.50.116
SIP Proxy Port: 5060
SIP Registration Domain: i2telecom.com
STUN: Disabled
SIP Username/Password: Your DID #/ your password
Be advised that we do not provide any troubleshooting or maintenance support for 3rd party IAD’s. Also, the provisioning information can change at any time.
The i2 Telecom Customer Care Team |
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BruceN
Hi
join:2006-11-17
Roswell, GA
·Future Nine Corpor..
·AT&T U-Verse
·Comcast
| reply to buckeyered
The free incoming number with voicemail is a great overall cost for us.
We pay for the DID number, E911 to Intrado, and of course the incoming calls we pay for. Our average cost for the 'free' account is around $4.50 a month. But we do the free thing as a way to gain new customers. We do not want to be in the game where many VOIP companies pay hundreds in advertising dollars to get a customer.
Back to you point, we limited the accounts to one per family/household for obvious reasons. But the trigger for all of this is what we call the HY event. (HY are initials)
This guy signed up for 183 accounts! I kid you not!
We do allow more then one account on the Next 2 Nothing program, and the cost is $4.95 per line. Not a bad deal, and to my surprise a ton of people have done this.
Bruce i2telecom |
|
BruceN
Hi
join:2006-11-17
Roswell, GA
·Future Nine Corpor..
·AT&T U-Verse
·Comcast
| reply to markosjal
said by markosjal :Just my two cents about VoiceStick. I tested VoiceStick as I have many other providers. I always need to know what the competition is up to! My main complaint is that on International calls I often received no call progress tones, just silence till the line was answered! If the called number was busy, I would hear nothing! I recently re-tested with the same results! Also I had sent a message to support, through your web portal, noting that the billed amount of at least one destination was different than the posted rate. I believe it was Guadalajara Mexico 52 33 XXX XXXX . I received no reply to that message. Accurately billing according to the posted rate is a basic customer need (and I would say a right!). It is a shame it was not replied to. I do not want to sound too harsh here, but I need to post what I feel is the truth. markosjal....
Not sure why you did not get an answer to your question about rates. We double check every rate, but I would still bet that there are a couple errors in the file. Can you tell me which ones they are? I will be happy to look at them, and fix and credit if broken.
Bruce i2telecom |
|
BruceN
Hi
join:2006-11-17
Roswell, GA
·Future Nine Corpor..
·AT&T U-Verse
·Comcast
| reply to gimp55
said by gimp55 :said by jdl20 :said by sokhapkin :3. Unneeded REINVITE on outbound calls. When the outgoing call is placed, your server responds with SIP/2.0 200 OK c=IN IP4 206.165.50.116 t=0 0 m=audio 35898 RTP/AVP 0 101 Session progress audio use this RTP port. But when the call is connected, your server does REINVITE and wants different RTP port: INVITE c=IN IP4 206.165.50.116 t=0 0 m=audio 35900 RTP/AVP 0 What is the reason for reinvite if the audio server IP address did not change? Moreover, some SIP clients have problems with reinvite. I can understand REINVITE to forward the voice path to another server in order to not run the traffic through your SIP server, but see no any reason in REINVITE to the same server. I have a cisco ata 186 configured for voicestick, I can't make outgoing calls because of this unnecessary reinvite. It seems like this reinvite thing is something that VS implemented a few weeks ago, because I used to be able to make outgoing calls. I can only call my voicemail at this point because there is no reinvite when I call voicemail. If VS is serious about their BYOD plans, they should consider getting rid of this unecessary reinvite. Same issue here, money in account, worked fine with ata186 till recently, incoming calls work fine. I have to keep switching over to my sellvoip account to make outgoing calls, would rather use VS but cant. here is what i got back from support, settings worked fine till lately: Your ATA is your responsibility as we do not support this device since it is not a certified product on our network. Here is our SIP configuration for your ATA.. double check it as something might be incorrectly set up... The information you need to provision your 3rd party IAD is the following: SIP Proxy IP: 206.165.50.116 SIP Proxy Port: 5060 SIP Registration Domain: i2telecom.com STUN: Disabled SIP Username/Password: Your DID #/ your password Be advised that we do not provide any troubleshooting or maintenance support for 3rd party IAD’s. Also, the provisioning information can change at any time. The i2 Telecom Customer Care Team gimp55
I asked Mark our network guy if we had made any changes to ANYTHING in the last few weeks and he assures me that we have not.
Anyone want to get a free MG3 from me and trade me (or lend me) you Cisco 186 device.
We don't have one, and no one seems to have an answer.
Or if someone comes up with an answer, I will pay some free telcom time.
Anyone have any other thoughts?
Bruce i2telecom |
|
BruceN
Hi
join:2006-11-17
Roswell, GA
·Future Nine Corpor..
·AT&T U-Verse
·Comcast
| reply to N9MD
said by N9MD :said by BruceN :...BTW, I love your tag line. My wife says the same thing to me. I am a phone number aholic, in need of a 12 step program. I bet I have 10 numbers. Bruce --- you are only mildly neurotic with 10 numbers and 12 steps in Voipaholics Anonymous. My 64 current numbers from 10 VOIP providers (using ATA devices and/or SIP-URI softphones) led my wife to enroll me in the VOIP rehab program (72 steps) at the Betty Ford Clinic. Could that be because every time she calls friends and family, they won't answer because they don't recognize one of the myriad of numbers that show on Caller ID?! ZAP!! Yow! That hurts! --- At the moment I am in the Electro-Convulsive Therapy (ECT) ward where I am required to recite my VOIP numbers one at a time, with each recitation being followed by a 1 million volt burst of electricity. (Fortunately, they are still using very low amperage.) -=-=-=- Meanwhile, as a VS user & non-abuser (only two numbers, one in NJ and one in FL) I like the idea of auto-deposits where the customer gets to select the amount. The first thing I am going to talk about tomorrow at work is getting this auto recharge thing done.
We have secured a mad man programmer (the finest kind) and I need to get Randy to go look at this.
Biggest problem is that the billing code is custom, and the guy that wrote it is long gone (typical)
As to other web site changes. We are currently reworking the web site. I could use some input.
If any of you are filled with talent to make POSITIVE comments I can send out updates to what the site is going to contain.
Bruce i2telecom |
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gimp55
join:2003-08-16
Ironton, OH
3 edits |  reply to BruceN
my ata186 for VS | 
my ata186 for VS | 
my ata186 for VS |
I got my outgoing voice working with the ata186,
I had done a factory reset when i used my sellvoip account and it worked fine.
Then i remembered on my VS account i had put in a NAT server and without it the ata186 will call out but no one can hear on the other end,
NATIP:206.165.50.101
NatServer:206.165.50.101
Add these to the 186 and it will work fine.
Anyway for those with a ata186 it works great, the free incoming DID is great and i will be adding more money to my account or go with the unlimited.
I have a Ironton,Oh DID, noticed You don't have them anymore, but was wondering if and when you will have them for Ashland,Ky. Most of the voip DIDs there start with 606-393-XXXX.
Thanks again for a great product
P.S. do i get any free telcom time, HAHA!!!. |
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Quattrohead
join:2005-02-09 | reply to Quattrohead
Is this really the correct price for UK standard calls with next to nothing plan ? 0.0090 |
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BruceN
Hi
join:2006-11-17
Roswell, GA | reply to gimp55
gimp55
Yes, you win the free telcom time. IM me your VS DID and I have a nice suprise for you.
As to the DID, I am doing a cleanup of dead accounts and hope to have a ton of DID's up in about 10 days.
Thanks for the answer. |
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BruceN
Hi
join:2006-11-17
Roswell, GA
·Future Nine Corpor..
·AT&T U-Verse
·Comcast
| reply to Quattrohead
said by Quattrohead :Is this really the correct price for UK standard calls with next to nothing plan ? 0.0090 Yes, it is under 1 cent. I call that our crazy price! We have 40 countries that have major cities at this price. I tell the analyst that we are too cheap on these routes. Am I wrong? |
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PhilAIV
join:2002-02-16
Carrollton, GA
clubs:
 ·AT&T Southeast
| reply to BruceN
said by BruceN :gimp55 I am doing a cleanup of dead accounts and hope to have a ton of DID's up in about 10 days. Yeah, you cleared out my number too, lol. I didn't use the number anyway, so you deserve to put it back in the pool, but I noticed that you don't offer any more 212 numbers. Ran out or too expensive since they are heavily sought after.
PhilAIV
--
My Blog |
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BruceN
Hi
join:2006-11-17
Roswell, GA
·Future Nine Corpor..
·AT&T U-Verse
·Comcast
| said by PhilAIV :said by BruceN :gimp55 I am doing a cleanup of dead accounts and hope to have a ton of DID's up in about 10 days. Yeah, you cleared out my number too, lol. I didn't use the number anyway, so you deserve to put it back in the pool, but I noticed that you don't offer any more 212 numbers. Ran out or too expensive since they are heavily sought after. PhilAIV Phil, you must have ESP. I had a complaint the other day about no 212 DID's.
That is what got me started on a 9 hour mission to clean this stuff up, a small bit. I looked and back when we were silly and said you could have as many free accounts as you want, I see this one guy that had taken up 1/2 of the did's in this code. Worse there was no usage, income or nothing!
(one of the reasons I made the change to the first one is free, more are $4.95 each)
So yes, look for some 212 did's shortly. No one has the answer at how long does it take for a did to re appear. I have heard the guess of 10 days, so check it out on 7 days.
Funny you brought this up. |
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gimp55
join:2003-08-16
Ironton, OH | reply to BruceN
Hi Bruce,
I forgot to mention if i leave the SIPRegInterval at 3600 it times out and no one can call in, i have to reset the ata, but setting it to 600 works great.
the jpg i posted has it at 3600, i need to edit that. |
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BruceN
Hi
join:2006-11-17
Roswell, GA
·Future Nine Corpor..
·AT&T U-Verse
·Comcast
| said by gimp55 :Hi Bruce, I forgot to mention if i leave the SIPRegInterval at 3600 it times out and no one can call in, i have to reset the ata, but setting it to 600 works great. the jpg i posted has it at 3600, i need to edit that. Thanks, I put your gift into your account |
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