Knoxville_Unhappy
@comcast.net
| [Connectivity] No "provisioning" available today!!
Ordered Digital Voice to be installed today and the Tech got everything done but was unable to provision the new modem because "provisioning" was unavailable. Will be down for the rest of the day!!
Dispatch actually told him that I would have to wait 5 business days before I could have the work completed!!! What in the hello is going on here? |
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Brad B
Premium
join:2005-07-07
Everett, WA | Yep, that's pretty much what is going on today. Everywhere. |
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gar187er
Premium Alcoholic
join:2006-06-24
Dover, DE | reply to Knoxville_Unhappy
yup i got the page at 11:40am saying it was down....sucks... |
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knoxville_Unhappy
@comcast.net | Is it back up now? If so, shouldn't I be able to do the orovisioning over the phone with somebody and why should I have to wait 5 business days???
Thanks |
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Brad B
Premium
join:2005-07-07
Everett, WA
 ·Comcast
1 edit | reply to Knoxville_Unhappy
Sorry, but it's still down.
And about the five business day thing...I'm not sure why they would quote that. Each market handles things differently but if they are anywhere like ours, they should be able to get you working once the provisioning system kicks back into gear. |
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knoxville_Unhappy
@comcast.net | How about now? Thanks! |
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gar187er
Premium Alcoholic
join:2006-06-24
Dover, DE | reply to Knoxville_Unhappy
if its a ported number then yes 5 days is the normal wait time...but if your just getting a new number it should be less time. |
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codee
Premium
join:2001-10-01
Minneapolis, MN
| reply to Knoxville_Unhappy
Last update came in at 6:28 saying that the Denver Engineers are working on the issue.
Late in the afternoon we got a message saying that each market had to be re-provisioned one at a time, and Chicago was first priority.
Hopefully tomorrow I guess. |
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Trinijoy
Premium
join:2005-09-12
Brick, NJ | reply to Knoxville_Unhappy
okay let's not restart the cable modem. |
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TD Nickell
Premium,MVM
join:2006-09-26
Federal Way, WA
clubs:
1 edit | reply to Knoxville_Unhappy
They have a story on this on the front page news. 
A Comcast technician writes in: "Do NOT reset your equipment right now or you will get a 169 IP address from Comcast." "Provisioning and DHCP have been down since yesterday afternoon and looks like will be down most of the morning. |
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knoxville_unhappy
@omcastbusiness.net
| reply to gar187er
It was initially scheduled on 11/6 and yes I am porting my current number. They arrived on 11/13 and were unable to complete the job since they were unable to provision the new modem. The tech got everything completed except for the provisioning. It was at that time that Comcast dispatch was telling their field tech that I would have to wait another 5 business days before we could re-schedule and complete the order. As I listened to this conversion I explained to the tech that I wanted the work order left open as incomplete so I hopefully wouldn't have to wait another 5 days.
I have since hooked up my old modem so I at least have HSI but I am without phone service. Does anyone know if Knoxville provisioning is up?
Thanks |
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Brad B
Premium
join:2005-07-07
Everett, WA | reply to Knoxville_Unhappy
West coast seems to be back up, and I think we were the last ones to kick into gear...so you *should* be, but YMMV (your market may vary). |
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rob_in_chatt
Premium
join:2004-09-17
Chattanooga, TN | reply to Knoxville_Unhappy
thanks Comcast! |
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workinhard
@usbank.com | said by rob_in_chatt  :thanks Comcast! It's a network, crap happens. |
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Lordicon72
@comcast.net | more like a "crap" network. |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| reply to codee
said by codee :Last update came in at 6:28 saying that the Denver Engineers are working on the issue. Late in the afternoon we got a message saying that each market had to be re-provisioned one at a time, and Chicago was first priority. Hopefully tomorrow I guess. Yeah, we were back on for Port overs this morning but still waiting for the green for standlones.
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CableFAQ.org
|_CableFAQ forum
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Knoxville_Unhappy
@comcast.net
| UPDATE...
It's all good! Direct voice is up and running as of 30 minutes ago. The quality of the phone connection is MUCH, MUCH better than what I had with BellSouth! Very clear, no static, latency with increased volume as well. Right now, I am very pleased! |
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TraumaJunkie
Premium
join:2004-03-05
Knoxville, TN
| reply to Lordicon72
said by Lordicon72 :
more like a "crap" network.
Coming from someone who likes to remain anon, this is expected. If you only knew the complexities of today's networks and what it takes to provide Internet service via a broadband connection you would probably go hide in hole.
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I'm not really sure what I am doing, but I'm doing it anyway! |
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Fatal Vector
join:2005-11-26
| "If you only knew the complexities of today's networks and what it takes to provide Internet service via a broadband connection you would probably go hide in hole."
That's not the customers problem. Customers are paying for SERVICE and, rightfully, expect to get SERVICE and not have to wait days to have anything, no matter how small, done while comcast just does whatever the hell they want.
This kind of thing is exacrly why comcast is referred to as comcrap. |
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Morty
Premium
join:2004-09-18
| said by Fatal Vector :"If you only knew the complexities of today's networks and what it takes to provide Internet service via a broadband connection you would probably go hide in hole." That's not the customers problem. Customers are paying for SERVICE and, rightfully, expect to get SERVICE and not have to wait days to have anything, no matter how small, done while comcast just does whatever the hell they want. This kind of thing is exacrly why comcast is referred to as comcrap. These types of problems happen in any network. Networking hasn't been around as long as telephones, so don't expect the same quality, but it's getting better. |
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