skydoc2
join:2006-10-01
Newton, AL
| [HN7000S] Hughes new way of throttling my downloads is...
...randomly shutting down my modem! 
ok, so is this Hughes latest scam to throttle my bandwidth or is my modem defective? Every couple of hours to minutes, my modem just quits working. Stops. Nothing. No comms. No system control center. Nothing. 
Blue lights all still happily on, but no one is home in the box. Only solution I have found is power cycle.
Effect is that when I start downloads and walk away, they get cut off if I am not resetting the modem all the time. I almost want to put its power brick on a timer that turns it on and off once an hours so that it keeps working the downloads.
It all just started happening about a week ago. Prior to then, there was the occasional unresponsive modem, but the frequency of these failures has increased dramatically.
Anyone else notice this problem or have a potential resolution?
Thanks, guys!
Tascha 
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HughesNet Pro + / 7000s / 0.72 dish / Belkin Wireless Router /IA 6, 1216 /
Gonna start paying UP TO $79.99 for my service...grrrrrrrr!
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"Fas est et ab hoste doceri." |
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CMoore2004
Premium
join:2003-02-06
Jonesville, MI
| How's your ground? Read the FAQ regarding grounding and how to discharge the static from your dish. Can you still access the modem's diagnostic pages when this occurs?
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| DW6000 SatMex5 1130 | Windows XP MCE SP2 | Mobile AMD Athlon 64 4000+ | 1.5GB RAM | ATI Mobile Radeon X600 128MB | 120GB HDD |
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tate
join:2006-02-19
Tupelo, MS | reply to skydoc2
You have an equipment issue. Hughes is not doing it! |
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LesZ
join:2006-08-23
Scales Mound, IL
3 edits | reply to skydoc2
Tascha,
I am also on IA6 and 1216. For several weeks, I had the same problem. For a period of a few hours, my modem would lose its ability to connect. When it did reconnect, perhaps 15-20 minutes later, it would work fine for 10-15 minutes. Then it would lose the ability to connect again. This would go on for a few hours. Then, it would be ok for a while. Then, perhaps a day later, it would start over.
As could be expected, Hughes tech support was of no help.
What I discovered, on my own, was that, when the problem was happening, my modem was not able to connect with the web accelerator address. Addresses starting with 066.... seemed to be the problem. While it was a pain in the neck, the only solutions I found were to either reboot the modem or to go to the turbo page configuration (»192.168.0.1/fs/advanced/advanced.html) and do a turbo page tear down. If it tried to connect to a different
address, then it would be fine.
Even though Hughes tier 3 and tier 4 never said that there was a problem on their end, I had assumed that they had fixed something because I haven't had the problem for the last 3 or 4 weeks. Instead, for the last 3 or 4 weeks, they seem to have been doing "load balancing" on my gateway. My interpretation of "load balancing" means cramming more customers onto the gateway. During the last 3-4 weeks, my
"peak hours" slow downs have increased from about 4 to about 7 hours per day, and my speeds during those times have dropped from the 400-600 range down to, now, usually between 100 and 200.
By the way, I like your "gonna start paying up to $79.99".
It would be nice if we could say that "we don't guarantee a payment amount" and if we could pay commeasurate with the % of our advertised service that we actually receive. If I had the ability to re-write my contract with Hughes, in large print, I'd say that "they can typically expect payment of
$79.99", but, in much smaller print and much further down the page, I'd say "but the amount of payment is not guaranteed". Then, at the end of the month I could remit
$29.99 to them.
Les
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7000S,.74m, 1W, Pro+ Plan, IA6/1216 |
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skydoc2
join:2006-10-01
Newton, AL
| reply to CMoore2004
Thanks for the tips.
When these spells occur, the modem is wholly unresponsive. All 5 LEDs are on but steady and I can not access any of the diagnostic pages. So, sadly, I can't even try to tear down the turbo page. grrrrrrr
On grounding - has not been a problem up until this week. Could grounding suddenly have become faulty? I have had this system in place since September this year.
I did not really think Hughes was doing it, but it would be a clever scheme for them to use...
T
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HughesNet Pro + / 7000s / 0.72 dish / Belkin Wireless Router /IA 6, 1216 /
Gonna start paying UP TO $79.99 for my service...grrrrrrrr!
__...---~~~^*^~~~---...__
"Fas est et ab hoste doceri." |
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anectine17
Premium,MVM
join:2003-01-05
Mountain Home, ID | reply to skydoc2
Grounding, grounding, grounding. |
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enrolk
join:2002-04-23
Murrells Inlet, SC
| First, I question the grounding as a possible problem, at least in my case.
My tripod is never grounded accept through the 120 volt power source at the modem.
Right now I'm in the sand and things work fine or as fine as this system can ever be.
On occasion this occurrence has happened to me.
All lites on, and it doesn't respond to a browser click.
I wait, back page or reload and it comes to life. Some times I wait a little longer.
This problem never lasts long enough to check other browsers and I never thought to bring up the Advanced Page.
I wonder if it is possible for th modem to be thinking or something that would not show on the LED display.
Since it doesn't flash a TX when you click, then could it be a browser glitch?
I wish the event would last longer to be able to do some testing. |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
1 edit | said by enrolk  :My tripod is never grounded accept through the 120 volt power source at the modem. Sorry to stray off topic here, but good luck with that. You're not "grounded" through the 120 volt power source. That 3rd prong only grounds the power adapter, which is also an AC/DC transformer. You cannot ground backwards through a transformer bridge. The coaxial cable grounding block is the engineered path to ground for your modem. See »Grounding Question
Tascha - the answer is yes, system grounds need periodic inspection and maintenance just like anything else. The most common issue is corroded connectors. You can't see it from the outside, but - when present - is very apparent when you unscrew to see what they look like inside. Gold good, white bad. Secondarily, ground wires themselves can come loose at either end, or even get cut by a lawn mower
//greg//
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DW4000CE/1.2Ghz Tualatin/1GB PC133 - W2K Pro/SP4 - SRS G11/1410H - RSL78/ACP82 - v4.2.1.10C - RWIN 513920/MTU 1500 - Gateway/66.82.10.xx/DNS66.82.4.8 plus rollovers - Firefox 2.0/proxy switch - AVG7.5 plus Firewall |
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skydoc2
join:2006-10-01
Newton, AL
| Hey guys, thanks very much for the tips. I guess I will have to break out the ladder and climb up to the roof and see.
Today the modem has behaved itself all day today...strange. Maybe it is only supposed to function "up to" 100% of the time, and 50% to 75% is the standard. 
Cheers,
Tascha |
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ITK
join:2003-10-30
Washougal, WA
| reply to anectine17
said by anectine17 :Grounding, grounding, grounding. I dont think so in this case. I saw several modems (HN7K) do this right out the box.
I think its a power supply issue. |
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anectine17
Premium,MVM
join:2003-01-05
Mountain Home, ID
| said by ITK :said by anectine17 :Grounding, grounding, grounding. I dont think so in this case. I saw several modems (HN7K) do this right out the box. I think its a power supply issue. That would be my next guess. I've seen faulty (but still functioning) power supplies cause a bizarre array of problems. People tend to think that if it's powering the modem up, it must be OK. Not always the case.
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HN7000S ProPlus | G16/970 | Static IP | .98m Dish | 2 Watt X-mitter | FF 2.0 | Wired/Wireless Network w/ Modded Linksys WRT54GS v.2 w/ DD-WRT | Asus P4S800/Celeron-D 2.8ghz (OC'd to 3.4) Home-Built Desktop | Inspiron 1150 Laptop | Multi-Layered Securit |
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Road Runner
join:2004-03-19
Morrilton, AR | How can you tell if you've got a faulty power supply? |
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anectine17
Premium,MVM
join:2003-01-05
Mountain Home, ID
| said by Road Runner :How can you tell if you've got a faulty power supply? Change it out and see if things improve. Unfortunately they often test out OK voltage-wise, but don't hold up under a load. Additionally, the problems can be intermittent which makes chasing them down even more difficult. I have seen more than one person with a long-term problem, that could not be resolved otherwise, see a dramatic improvement in performance by simply changing power supplies.
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HN7000S ProPlus | G16/970 | Static IP | .98m Dish | 2 Watt X-mitter | FF 2.0 | Wired/Wireless Network w/ Modded Linksys WRT54GS v.2 w/ DD-WRT | Asus P4S800/Celeron-D 2.8ghz (OC'd to 3.4) Home-Built Desktop | Inspiron 1150 Laptop | Multi-Layered Securit |
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Road Runner
join:2004-03-19
Morrilton, AR
 ·HughesNet Satellit..
| said by anectine17 :said by Road Runner :How can you tell if you've got a faulty power supply? Change it out and see if things improve. Unfortunately they often test out OK voltage-wise, but don't hold up under a load. Additionally, the problems can be intermittent which makes chasing them down even more difficult. I have seen more than one person with a long-term problem, that could not be resolved otherwise, see a dramatic improvement in performance by simply changing power supplies. Thanks for the reply, but how do you go about getting a new power supply to try out? |
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Vtblues
if you can't get out of it, get in to it
Premium
join:2006-05-29
Brookfield, VT
clubs:   | reply to skydoc2
right here, »www.montanasatellite.com/tools/ |
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Road Runner
join:2004-03-19
Morrilton, AR
·HughesNet Satellit..
| Thank you! |
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WilliamT
join:2006-01-01
Willis, MI
| With my two coax cables disconnected, there is a zero ohm path between the third prong on the power plug and the shell of either coax connector on the modem.
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DW7000 Pro .74M roof Ver 5.0.1.29 Horizons 1 (Galaxy 13); 1410 MHz; H H 127 West XP Media Center SP2 4GB Pent D 2.8GHz Networked Signal Strength:85 |
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fsebentley
join:2005-12-31
Kingman, IN
| That ground comes from your Pwer supply and is likely simply a direct feed thru from your ground prong, it is Not sufficient grounding for an entire Sat system and is intended as chassis ground for the modem.
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DirecWay | DW7000 Pro | AMC9 | 83W | 1370MHz | Hor | AMD Athlon XP 2500+ | 1000 RAM | XP Pro/SP2 | LAN: DI604 3 x XP Pro/SP2, 4 x Win 2000 | 1 x xStore DiskZerver |
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CMoore2004
Premium
join:2003-02-06
Jonesville, MI
| reply to WilliamT
So, if your dish is going to be using your home plug as the ground, what do you think that's going to do to your coax? Signal quality? Voltages?
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| DW6000 SatMex5 1130 | Windows XP MCE SP2 | Mobile AMD Athlon 64 4000+ | 1.5GB RAM | ATI Mobile Radeon X600 128MB | 120GB HDD |
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Ridr
join:2003-12-19
| I used the same dish and set-up since DW4000 /6000/7000 , I have yet to ground my set-up and have yet to have any grounding issues. I'm not saying grounding isn't important , but a lot of how important it is ,is in what kind of climate you live in. I don' see how his modem freezing up can relate back to a ground problem
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Windows XP Pro;DW7000 into D-link DSS-5+ switch; Satmex 5 ;117 west;1130MHZ |
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