LesZ
join:2006-08-23
Scales Mound, IL
| reply to uncool
Re: I wrote a review of picking a satellite internet provider...
The part of your review that I might question is the part of communication. While, before the sale, it might be easy to get information from the sales staff at Hughes, perhaps accurate information and perhaps not, once you have been sold the product, communication is a virtually guaranteed absolute nightmere. From customer care through tech support, Hughes employees are allowed only to read from a limited script. If you have a problem, either you are not going to get an answer to your questions, you are going to get lies, you are going to get excuses as to why nothing can be done, or you are going to get bounced, in an endless chain, from one department to another. Trying to solve a problem with Hughes is an experience like no other that I have ever had in dealing with any company, and no other is even close.
--
7000S,.74m, 1W, Pro+ Plan, IA6/1216 |
