Cassie6
join:2006-10-12
Summerland, BC
| reply to LesZ
Re: I wrote a review of picking a satellite internet provider...
Amen, my experience with Hughes and communication has been a nightmare. Basically the service began to degrade over the summer and by September it was completely gone. Called tech support they said the dish needed to be "tweaked." It took 3 weeks for the installer to show up and he spent hours at the house charged us $150 and didn't fix the problem. He had no extra equipment with him. Tech support says it's the transmitter. So they send out a new transmitter - had to phone 3 times to get them to ship it. Meanwhile I keep telling the tech support guy - there are no lights on the modem - I think the modem has failed. After 3rd attempt he decides to send a modem as well. It is now November - 2 and 1/2 months since we made contact. Cross-pol is still a problem. Tech support says get the installer - the installer doesn't show up but phones 3 days later and says he would like to sell us Xplorenet. I keep contacting Hughes asking for the Installer course so I can become certified (no faith in the only Installer in our area). After 3 email attempts - no answer. No credit for our service loss either. What a nightmare. I thought dealing with Bell Expressvu was bad but this even "tops" that one. I've taken care of the problem myself now and we are back up and running - AMEN to nightmare service - they were great when they were trying to sell me the system though. Don't know if Xplorenet is better but will be looking at my options come next September.... |
