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CyberDefenderFREE 2.0 All-free Internet Security Suite Launc »
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Mele20
Premium
join:2001-06-05
Hilo, HI

reply to guitarzan
Re: Kaspersky Update error, and fix.

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Yes, I think those who had auto updating every half hour or every hour were obviously likely to get the problem file and those of us who set it to update every 5 minutes had an absolute certainty of having the problem while those who do manual updates had probability on their side that they would not happen to do an update while the file was on the servers. So, in this case my settings were not a good thing! (I even mentioned that in my thread at the KAV forums). I was particularly affected by the 5 minute setting because it would try to update every time it started and I had very little chance to change any settings before it would crash. Someone who had it set to update every half hour, I think (although I am not sure), would not have had it try to update every time it started although if those folks hit the bad update then I think the behavior would be the same as if set to 5 minutes as KAV would try again on restart because what it got was bad initially so it would be in a loop so to speak trying to get a good update over and over. One thing I don't quite understand is that some folks got a message saying KAV had disconnected and telling them to start it again. I got no such message and my KAV RESTARTED on its own over and over and over until I managed to exit the program from the right click on the systray icon. I wonder why mine restarted on its own and others had to manually restart theirs? Plus, I had popups from ProcessGuard, Microsoft, etc. to deal with also which complicated my being able to have time to change settings in the GUI before crashed again.

You don't need to have KAV scan ANYTHING after updating. Mine does NOT scan startup objects or anything else after it updates except I have kept the setting to allow it to scan quarantine after updates but usually there is nothing in there so nothing for it to scan. I turned all the rest off, as like you said, it is sort of pointless to have it scan startup, etc. 18-24 times every 24 hours. My computer is idle mostly just when I am sleeping, but I agree that if your habits are such that there are long periods during the day when you are not on the computer and it is idle that you may not want to have KAV updating. You might set it to update every 2 hours or 3 and set it to not scan startup objects after updating.

You will need to set it to Custom and then configure your settings as you want them. I have everything set to Custom so that I can configure much like with KAV 4.5 which was heaven to me as that was greatest AV ever...let me configure minutely and you pretty much have the same control if you put Scan and File Antivirus both to Custom Security levels and then configure exactly what you want. The GUI for 6 is much nicer than for 4.5 but has much the same level of customizability that was taken away in version 5 that I refused to use. I make KAV my one exception regarding manual vs auto or set times for updating. I don't like things calling out on an auto update basis and turn that feature off in applications..except for my AV ...especially since my AV is KAV and I chose it specifically because of it great strength in its signatures and the fact that it could update every 5 minutes. No other AV comes close to KAV's signatures or the number of updates per 24 hours.

If you wish to combat "zero day" threats you either need outstanding heuristics (with low FP's) (NOD32) or you need KAV with its incredible ability to update its signatures so many times a day. KAV doesn't have good heuristics so you can't rely on that part of KAV. This is going to change soon but when it does it still will remain to be seen how much improved the heuristics are and whether or not there is an acceptable rate of FP's. Only when this is all very positive would I feel comfortable in doing manual updates or setting KAV to update only once or twice a day. If I wanted an AV that updated only once or twice a day...there are many good choices...but only KAV has this incredible response time for new signatures. Why not take advantage of that is how I reason.
--
"If you want to do DRM on a PC then you need to treat the user as the enemy." Ross Anderson in "`Trusted Computing' Frequently Asked Questions"

»www.msfirefox.com/


guitarzan
Premium
join:2004-05-04
Skytop, PA
·epix

reply to Mele20
said by Mele20 See Profile :

Auto updates didn't have anything to do with this. The problem was that a BAD update was uploaded by Kaspersky to their servers.
I agree it was a bad update and not auto update that caused the error. Would it be fair to ask, those having auto update option turned on where more affected, than the subscribers who manually updated?

said by Mele20 See Profile :

It is rather stupid, seems to me, to use KAV and only update manually since KAV's greatest strength is that they update 18-24 times per day. They have poor heuristics (should be corrected soon though) so it makes no sense to use KAV and not set it to update every hour, every one-half hour or even every 5 minutes as many of us have it set.
I would not say its stupid to not use auto update. You did raise an interesting point considering they update 18-24 times per day, and allowing KAV update to run every hour, every one-half hour or even every 5 minutes as many of us have it set.

If I park my browser here at BBR for the day or back on the desktop, where I'm connected, just not using the connection. What point is there in having it update so many times? In those 2 examples I cited.

IMO I see no need for KAV to scan startup objects, memory and whatever else it is set to scan after every up date. IMO there is no need to have the scanner run 18-24 times per day or every five minutes, when the connection is idle or just surfing BBR. You do have the scan start up objects enabled to take advantage of the auto updates, yes?

Manual update once in the AM, once in the PM, works fine for me even when prowling the dark alleys of the web. That is just my opinion though.

said by Mele20 See Profile :

But even if you have KAV set to update manually only you STILL could have been a victim of this BAD update file. If you had decided to do your manual update of KAV while that bad file was on the servers, you would have had KAV crashing just like the rest of us. The problem had zero to do with auto updating.
That is/was possibly, in this situation the odds of probability appeared to work in manual updater's favor. Auto updating worked perfectly delivering, a bad file from the server(s). The bad file was corrected, all is well

Happy Thanksgiving all
--
Its the Democrats fault. In fact it is the Speaker of House Polosi fault. Everything is the Democrats fault. Everything. Just like Everything was the Republicans Fault when they were in power.


guitarzan
Premium
join:2004-05-04
Skytop, PA
·epix

reply to cork1958
Agreed, Cork1958

Manual updating gives the end user better control and the final say so, of programs needing access to the net in order to update the software. The manual update option, may not be best for everyone. IMO, it's the best option one can have.
--
Its the Democrats fault. In fact it is the Speaker of House Polosi fault. Everything is the Democrats fault. Everything. Just like Everything was the Republicans Fault when they were in power.

Mele20
Premium
join:2001-06-05
Hilo, HI

reply to cork1958
Auto updates didn't have anything to do with this. The problem was that a BAD update was uploaded by Kaspersky to their servers. It is rather stupid, seems to me, to use KAV and only update manually since KAV's greatest strength is that they update 18-24 times per day. They have poor heuristics (should be corrected soon though) so it makes no sense to use KAV and not set it to update every hour, every one-half hour or even every 5 minutes as many of us have it set. KAV is not NOD32 so you cannot rely on its heuristics.

But even if you have KAV set to update manually only you STILL could have been a victim of this BAD update file. If you had decided to do your manual update of KAV while that bad file was on the servers, you would have had KAV crashing just like the rest of us. The problem had zero to do with auto updating.
--
"If you want to do DRM on a PC then you need to treat the user as the enemy." Ross Anderson in "`Trusted Computing' Frequently Asked Questions"

»www.msfirefox.com/


cork1958
Cork

join:2000-02-26
Fruitport, MI
·Verizon Online DSL
·Charter Pipeline


1 edit
reply to guitarzan
said by guitarzan See Profile :

said by dadkins See Profile :

I must have missed it... doing fine here.
Same here Dadkins, no problems, so far so good.
Same here. Don't do auto updates of ANYTHING, anyway, partially just for this reason. Of course, don't use Winblows much anyway.
--
Do the walk
Zenwalk Linux 3.0


guitarzan
Premium
join:2004-05-04
Skytop, PA
·epix

reply to dadkins
said by dadkins See Profile :

I must have missed it... doing fine here.
Same here Dadkins, no problems, so far so good.


PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03
·CableOne

reply to norwegian

Error message when updating.
I was getting the above balloon in the system tray whenever I tried to update, had no clue why. Applied the fix listed above, have since updated and is working fine!
--
"I invented it, Bill made it famous." --David Bradley, the inventor of Ctrl+Alt+Del.


Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
clubs:
·Comcast
·Comcast
·Charter Pipeline
·Comcast Digital Vo..
·AT&T CallVantage

reply to jack b
said by jack b See Profile :

Thanks for the additional details behind the issue, Mele20.
It's not like a *vendor never pushed out an update that went OOoPS... *(insert least favorite company, here)

I had the new version of KIS installed and running smoothly yesterday afternoon, and was 'training it' right up until I went to bed.
I found it in 'crash-mode' in the morning when I got up, and found this thread had already started. I ran the clean-up file from Kaspersky forum and rebooted, and it's been fine since.

I just saw your thread over there, now.

Damn, I re-installed KAV cause of this. I wish I'd have looked here first for the repair file. By the time I re-installed, KAV must've pushed out the fix.


jack b
Gone Fishing
Premium,MVM
join:2000-09-08
Cape Cod
clubs:
·Comcast


1 edit
reply to Mele20
Thanks for the additional details behind the issue, Mele20.
It's not like a *vendor never pushed out an update that went OOoPS... *(insert least favorite company, here)

I had the new version of KIS installed and running smoothly yesterday afternoon, and was 'training it' right up until I went to bed.
I found it in 'crash-mode' in the morning when I got up, and found this thread had already started. I ran the clean-up file from Kaspersky forum and rebooted, and it's been fine since.

I just saw your thread over there, now.

--
~Help Find a Cure for Cancer~
~Proud Member of Team Discovery ~

Mele20
Premium
join:2001-06-05
Hilo, HI

reply to jack b
This wasn't a bug in MP1. I was the first to post a thread about it at Kaspersky forums. It was a BAD UPDATE. It affected ALL versions of KAV/KIS 2006. Kaspersky had to roll back the servers and then provided a tool to remove the bad update.

KAV crashed suddenly (which generated ProcessGuard popups regarding Drwtson and popups from Microsoft wanting an error report and other popups) and restarted and crashed (all popups again) and restarted and crashed, etc. I had it set to update every 5 minutes so when it downloaded this bad update file and crashed, every time it started it tried again and crashed again...over and over. Before posting about it, I ran the Microsoft debugger for XP and could see that it was the updater causing the problem. My post was confirmed almost immediately by Kaspersky saying they had uploaded a bad update and were in the process of reversing that.

The tool Igor provided didn't work for me. I got an error when I tried to run it. I couldn't delete the bad update file as KAV had self protection enabled. I had a hard time disabling self protection temporarily because I couldn't get to that area of the GUI before KAV would crash again. I finally got the bad file deleted and after that everything was fine.

I was very impressed with how fast Kaspersky acted on this and they were right there in my thread posting and monitoring. Igor even posted a zip version of the tool to fix the problem because I lost WinRar recently and so I couldn't open the RAR file he first uploaded.

The important point though is that this was NOT a bug in the newly released MP1 version. This was a bad update file.
--
"If you want to do DRM on a PC then you need to treat the user as the enemy." Ross Anderson in "`Trusted Computing' Frequently Asked Questions"

»www.msfirefox.com/


jack b
Gone Fishing
Premium,MVM
join:2000-09-08
Cape Cod
clubs:
·Comcast

reply to norwegian
I'm generally one who waits in the wings for a few days with any new program distribution, and as it turns out it might have been wise to wait a day or so in this case.
No big deal though, as it was less than 24 hours for the bug and a fix to surface.

Still a KIS fan.
--
~Help Find a Cure for Cancer~
~Proud Member of Team Discovery ~


norwegian
Premium
join:2005-02-15
Outback
·WestNet Broadband

reply to dadkins
said by dadkins See Profile :

I must have missed it... doing fine here.
Now that's a first.

Going by the posts in that link, from the moment DVi and Igor where notified it was just on 1 1/2 hours till there was a fix.

Quick turn around; they are known for that.
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke


dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
reply to norwegian
I must have missed it... doing fine here.


jsm107
Premium
join:2001-08-04
Lake Worth, FL
reply to norwegian
Thanks Got Home had also experienced the update problem followed link directions all is Great Again
--
"Insanity is doing the same thing over and over and expecting a different result."


black knight
Premium
join:2004-06-22
Oxford, CT
clubs:

reply to norwegian
said by norwegian See Profile :

Any one who has had an error, or crash with Kaspersky while updating, please read this link - »forum.kaspersky.com/index.php?sh···ic=25462.

There is a fix, but shortly, it will be added to the update servers according to the reply from Kaspersky techs.
Hi Norwegian

Thanks For the Link. Just Got home to Find Kaspersky Crashed.
ran the Cleanup file In the post and I am now Ok

BK
--
I don't suffer from insanity-I enjoy it


norwegian
Premium
join:2005-02-15
Outback
·WestNet Broadband

Any one who has had an error, or crash with Kaspersky while updating, please read this link - »forum.kaspersky.com/index.php?sh···ic=25462.

There is a fix, but shortly, it will be added to the update servers according to the reply from Kaspersky techs.
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke
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