BellVictim
Premium
join:2006-04-17
| [Other] Very, Very Weird Telecom (Routing?) Issue
Here's a good one that stymies even me...
(FWIW ATA=SPA-2100, default settings, recent firmware, nothing fancy done to the setup).
I have a VoIP line, let's call it 416-222-3333. I dial that VoIP line from a cell phone, other VoIP provider or a Bell Canada landline and it behaves normally.
However when I call if from *my home* Bell Canada landline I get busy treatment.
Anyone else calling that number and it works fine, but when the VoIP num is called from this one particular circuit (my home landline) I get busy.
Very, very weird.
Anyone ever hear of something like this - different call treatment based on the originating caller?
Is it possible that a particular CO of Bell's is incorrectly configured (well, of course its possible but is it probable or reasonable?).
(For non-Canadians, a Bell Canada landline should be the 'gold standard' of telecom circuits).
Notes about this landline - nothing too fancy or unusual: voicemail, call waiting and 2 extra DistinctiveRing ph nums terminate on this circuit.
And if it's useful my 'underlying' VoIP carrier is unitz.ca.
Anyone have any ideas about this? |
|
Nate425
Premium
join:2005-02-03
Charlottesville, VA
clubs: | Is call forwarding turned on? |
|
ctylor
join:2006-03-15
Vancouver, BC
| reply to BellVictim
Actually, yeah. I've had this happen to me.
Basically I had a DID that seemed fine to call from everywhere, whether it was regular PSTN or using any of the major VOIP services calling the PSTN, but then I discovered Roger Wireless cell phones (and maybe others?) would only get a constant busy signal when calling me, that, or it would ring and ring on the cell phone's end but it would never actually ring my phone (and my call history log showed no evidence the call was even received by the server).
I ended up submitting a help ticket to my VOIP provider who provides the DID. They then asked the carrier who physically provides the phone number to check into it. Then I got like two random calls the next day within a minute of each other from weird caller IDs, but then a little later my provider wrote back to tell me that the carrier told them they checked into it and changed a few settings and asked if I could check if it worked now. And it did, the Rogers cell could call me regularly now.
For why this happened, I don't know. Nor who was really to 'blame' for the busy signal. But at least it was a problem that we could fix on our end. |
|
rex0
join:2002-02-10
1 edit | reply to BellVictim
I'm having that same problem too with my voip line, I can receive calls from, bell landline, bell, telus, rogers, cell phones, even tmobile in Europe. But people with rogers homephone get a busy signal trying to call me. Of course I can't call in to my provider to fix it because I also get a busy signal when I try to call them. |
|
lmjh7065
Premium
join:2001-04-04
Cincinnati, OH
 ·QuantumVoice
| reply to BellVictim
You did not say whether you get a slow or fast busy signal. But, I had a similar problem when I first got my VoIP line. Everyone in town could call that number, except me from my landline. Although I didn't get a busy I got a recording saying the number could not be completed as dialed (a fast busy can indicate a number of problems).
I called my local POTS provider's repair line and they tried to tell me it was not a valid number, without even trying the number. So I called back after a shift change and talked with a different rep. They fixed the problem early the next day.
My understanding, if this is a routing problem with new exchanges, is that this list is only updated once a month. You could possibly have an entirely different problem from mine, but I would start by first contacting your land line's repair department and explain the problem. |
|
BellVictim
Premium
join:2006-04-17
| reply to BellVictim
Thanks everybody for the feedback.
To clarify some things:
Call fwding: none active (I didn't address this because I thought it would have been self-evident because other lines can dial my VoIP number and get proper ringing)
Type of busy signal: normal, slow busy (i.e. not the fast busy, aka re-order)
I presently have an open ticket with the voip provider so I'll let that go a couple more days before I tackle big bad Bell (recalling the movie Brazil right now  .
Again, thx for the feedback! |
|
