Selected ISP Support > Earthlink DSL > speed issue...

speed issue...

There are a multitude of things it could be. First, let's start with iming me your EarthLink email address, and I will see what I can find out about your account to get you the speed you need.

ok

reply to stombujotz

reply to stombujotz
Interesting.....I am using a Netopia modem...a cayman 3300 series model...based on that FAQ I am not that far off then...I usually get around 1100 down and 200 up....but there are times when I can only manage 800 down....

Post the stats from your Netopia 3341 UHP Modem please.

»EarthLink DSL FAQ »How to Get to the Logs, the Diagnostics Page, and the DSL Statistics Page - UHP

Read this also:

»EarthLink DSL FAQ »Where can I find Netopia 3341 UHP LED and Port Information?

If you are seeing the same sync rate at all times and are not having any sync loss you must understand that a speed test is only a single snapshot of your speed to that specific server and there may be other network traffic affecting it. It is completely normal to see a range of results. It is not normal though to suddenly see all speed tests showing a slower speed and it never going back up. The Internet is just like a freeway that can be wide open at times and have bumper to bumper traffic at other times.

»DSL FAQ »I think my DSL is too slow!

Regards,

Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

Time: 8 hr, 0 min, 0 sec
Event: DSL Statistics
ADSL Connection Up
Resync Count: 0
Channel: FAST
ADSL Mode: G.DMT
Downstream info:
Bit Rate: 1472 Kbps
Capacity Occupation: 19 %
Noise Margin: 33.26 dB
Attenuation: 17.90 dB
Output Power: 19.73 dBm
Upstream info:
Bit Rate: 256 Kbps
Capacity Occupation: 27 %
Noise Margin: 22.00 dB
Attenuation: 13.00 dB
Output Power: 11.97 dBm

Time: 8 hr, 0 min, 0 sec
Event: DSL Diagnostic Tests
Ethernet = PASS
Sync = PASS
Ethernet over ATM = PASS
Segment Ping = PASS
ADSL Status ADSL Connection Up
Resync Count 0
ADSL Mode G.DMT
Downstream Bit Rate 1472 Kbps
Upstream Bit Rate 256 Kbps
Downstream Capacity Occupation 19 %
Downstream Noise Margin 31.28 dB
Downstream Attenuation 17.90 dB
Downstream Output Power 19.73 dBm
Upstream Capacity Occupation 27 %
Upstream Noise Margin 22.00 dB
Upstream Attenuation 13.00 dB
Upstream Output Power 11.97 dBm

How do I find out if I am able to do the same thing?? I am in Ft. Lauderdale...

reply to stombujotz
"There are a multitude of things it could be. First, let's start with iming me your EarthLink email address, and I will see what I can find out about your account to get you the speed you need." Well....no response to multiple pms....and no response on this thread.....typical customer service I have come to expect from Earthlink.....nice.....

How are you trying to contact ELNK_UCTS ? What is a PM? Is that the same as an IM (Instant Message)?

I can say that ELNK_UCTS did magic with my Account (Upgrading to 6.0 from 3.0) that over a month of calls to Earthlink and 10 different EL Reps in all departments could not do. I also know she has been very busy here trying to help every poster.

Regards,

Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

yes...I guess I meant IM....in any case...no response....unfortunately like I said...it has become what I expect from Earthlink

You never posted what the Covad Prequal page showed you? What was the result?

If the Covad Prequal page does not show 3.0 "ADSL (Telesoho)" to your address/telephone location then you cannot get 3.0 through Covad's provisioning.

You might be able to get 3.0 through Bellsouth provisioning, but I don't know how hard that is or what steps are needed.

Regards,

Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

reply to stombujotz
I can definitely understand your frustration with EL customer service (believe me I can, I'm going on 2 weeks without DSL), but it was only after ELNK_UCTS (AKA Naomi) took up my case that things started happening at all. Before I posted here it was all tech no-shows, long waits on hold, etc. My issues aren't fully resolved as of yet, but I'm really happy that there's someone high up at EL that's looking out for those of us fortunate to have found this board.

Sorry Doc....I did go to your page...and there was no such entry unfortunately.....there were some entries...but not for the ADSL like you had posted....so I guess I am not eligible.....

reply to stombujotz
Stombujotz is with bellsouth not covad and right now we can't switch you to Covad. Bellsouth has found nothing wrong with the line and they offer it as a best effort speed. The speeds you are getting are not horrible, so there is nothing that I will be able to do right now. I'm sorry. I know you got 1400 at one time, but I don't know what magical switch they pulled to get that for you.

Thanx for getting back with me.....I guess I will have to be happy with it at the moment....or switch to Comcast....

I'm sorry