| reply to ELNK_UCTS
Re: speed issue... ok |
|
2 edits | "There are a multitude of things it could be. First, let's start with iming me your EarthLink email address, and I will see what I can find out about your account to get you the speed you need." Well....no response to multiple pms....and no response on this thread.....typical customer service I have come to expect from Earthlink.....nice..... |
|
 Doctor OldsI Need A Remedy For What's Ailing Me.Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18 | How are you trying to contact ELNK_UCTS  ? What is a PM? Is that the same as an IM (Instant Message)?
I can say that ELNK_UCTS did magic with my Account (Upgrading to 6.0 from 3.0) that over a month of calls to Earthlink and 10 different EL Reps in all departments could not do. I also know she has been very busy here trying to help every poster.
Regards,
Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
|
| yes...I guess I meant IM....in any case...no response....unfortunately like I said...it has become what I expect from Earthlink |
|
Doctor OldsI Need A Remedy For What's Ailing Me.Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18 | You never posted what the Covad Prequal page showed you? What was the result?
If the Covad Prequal page does not show 3.0 "ADSL (Telesoho)" to your address/telephone location then you cannot get 3.0 through Covad's provisioning.
You might be able to get 3.0 through Bellsouth provisioning, but I don't know how hard that is or what steps are needed.
Regards,
Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
|
| reply to stombujotz
I can definitely understand your frustration with EL customer service (believe me I can, I'm going on 2 weeks without DSL), but it was only after ELNK_UCTS (AKA Naomi) took up my case that things started happening at all. Before I posted here it was all tech no-shows, long waits on hold, etc. My issues aren't fully resolved as of yet, but I'm really happy that there's someone high up at EL that's looking out for those of us fortunate to have found this board. |
|
| Sorry Doc....I did go to your page...and there was no such entry unfortunately.....there were some entries...but not for the ADSL like you had posted....so I guess I am not eligible..... |
|
