milbrath
join:2006-03-27
Dresden, TN
| reply to Wisp
Re: Tech support call
Yes, and after you tell them you are currently working on the problem and you CAN'T stay on the phone they proceed to suck up 10 minutes of your time talking about their %$&@@### computer, family, a funeral, wedding, weather...... Needless to say when something is down now the answering machine IS ON!
BM |
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Wisp
join:2005-09-07
Bryn Athyn, PA
| reply to Bigpaddy_Irl
We use an answering machine saying that we are working on the problem and will be up asap. I find that it is difficult to answer the phone not just because too many people are calling about the problem we already know, it takes too much time that we could use for fixing the issue. don't forget the stress that comes with the complaining call. I fell like at the end, everybody wants it to be fixed. So it is better putting all my energy on that. Just my thought
Jay |
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ais
join:2004-07-21
Lincoln, NE
| reply to Bigpaddy_Irl
said by Bigpaddy_Irl  :True True but customers really do prefer to speak to a human during an outage, for comfort I suppose! What do you do though when you have a cell phone number for 8 years and everyone has the number? Use a tape player??  I am also working off cell phone. My plan is to start moving over to VOIP number. This way for very low expense of about $20 per month. I can forward this number to any number in the future for free. If i move into off site office in the future the VM's are recorded onto data file that i can check from home. With VOIP i will have unlimited min and long dist with a very cheap 800 number if i want. |
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Bigpaddy_Irl
join:2005-12-12
Ireland
| reply to ais
True True but customers really do prefer to speak to a human during an outage, for comfort I suppose! What do you do though when you have a cell phone number for 8 years and everyone has the number? Use a tape player?? |
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ais
join:2004-07-21
Lincoln, NE | reply to Bigpaddy_Irl
I change the message on my phone telling everyone sorry, we are down but expect to be back up and running very soon.
Let Voice Mail answer the phone until you are back up
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John Galt
Forward, March
Premium
join:2004-09-30
Happy Camp
 ·CenturyLink
| reply to Bigpaddy_Irl
said by Bigpaddy_Irl :I would just love to know how ye all handle a situation when one of your ap's goes down and all 50 subscribers start calling you all together? It happened me several times last week. I would suggest an answering machine with an appropriate message stating that you are aware of the problem and it is being resolved at that very time.
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A is A |
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Bigpaddy_Irl
join:2005-12-12
Ireland | reply to ais
I would just love to know how ye all handle a situation when one of your ap's goes down and all 50 subscribers start calling you all together? It happened me several times last week. |
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ais
join:2004-07-21
Lincoln, NE
| reply to John Galt
John
Now that would have been hilarious to tell her that. I’d be afraid of breaking out in laughter saying it. I had a hard enough time keep the grin of my face from laughing so hard inside.
She asked how much she owed me, but I told her to refer me to a neighbor and I would let this service call slide.
I could not charge her after thinking how many times i will tell that story  |
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John Galt
Forward, March
Premium
join:2004-09-30
Happy Camp
·CenturyLink
| reply to whoever
said by whoever :Ok so now did you charge her for the call? Hopefully you did charge for a no problem found call. Don't give your time away. Better way to deal with it...
Caller: Thanks for coming right over. I feel so silly! Do I owe you anything?
You: Not at all, Mrs. C. When I tell all of my WISP buddies around the whole world about this, they will laugh themselves into hysterics.
Caller: I believe that $50 should keep this our little secret, shouldn't it?
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A is A |
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