Wisp
join:2005-09-07
Bryn Athyn, PA
| reply to Bigpaddy_Irl
Re: Tech support call
We use an answering machine saying that we are working on the problem and will be up asap. I find that it is difficult to answer the phone not just because too many people are calling about the problem we already know, it takes too much time that we could use for fixing the issue. don't forget the stress that comes with the complaining call. I fell like at the end, everybody wants it to be fixed. So it is better putting all my energy on that. Just my thought
Jay |
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milbrath
join:2006-03-27
Dresden, TN
| Yes, and after you tell them you are currently working on the problem and you CAN'T stay on the phone they proceed to suck up 10 minutes of your time talking about their %$&@@### computer, family, a funeral, wedding, weather...... Needless to say when something is down now the answering machine IS ON!
BM |
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