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superdog
I Need A Drink
Premium,MVM
join:2001-07-13
Lebanon, PA

Re: Funniest Install

I receive a phone call from one of our customers who says, "I can't get on the internet?". I go into SNMP and the NMS we use, and I can see that the radio(wireless to ethernet converter) does not respond to a ping etc. I fire up the service truck and drive to the customers house, and when I get there, the customer and all of his neighbors are outside with brooms. I ask them what they are doing, and they reply"Chasing squirrels". I pay no mind and climb up on the roof to see what the deal is. I see that the shielded CAT5 cable was chewed thru completely, obviously by a small critter. As it turns out, there is a freakin' gaggle of squirrels living in the customers attic. The customer then decides that it is my responsibility to repair the cable AND remove the squirrels so that it doesn't happen again. As I am replacing the CAT5, one of the squirrels becomes aggressive, and decides that I am a little to close to it's home and starts to chatter and hiss at me while running back and forth on the ridge of the roof. At this point, one of the neighbors must have felt that this "killer squirrel" was going to do some serious harm to me, and he starts shooting at it with a pellet gun!, well needless to say, I got off the roof and in my truck and left, while I was still alive to do so!. I came back on Monday morning only to find that the squirrels chewed through the new cable too. I got really PO'ed and got some rat poison and mixed it with peanut butter. It did the job, and all of the critters were now in squirrel heaven. I repaired the CAT5 and all was good, until about a week later my truck started to stink with this un-godly smell?. As it turned out, while I was on the roof, the customer took all the dead squirrels and threw them on my truck "under" the big toolbox. When I called him up, his comment was, "Well what did You expect me to do with them?, they were Your problem, NOT MINE!"
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korym
Go Wisp's
ExMod 1999-03
join:1999-12-23
Richmond, VA
clubs:

Re: Funniest Install

Sounds like some stories for "All in a Day's Work" with Reader's Digest. You could get $300 if they're published.
mrbueno

join:2002-08-03
US
Bill him! You provided a service. Bill him. If he doesn't pay, take him to court. The only problem here is you are not a licensed exterminator.
Airplane777

join:2004-06-20


2 edits
Sounds like that is a new clause to add in your TOS. That is, you are not responsible for critters on the customers property that cause harm to your equipment. The TOS should say that the customer pays for the truck roll and repairs.

Thats strange convoluted thinking on the part of the customer, that the squirrels are your problem.

I like your method for getting rid of them. I'll have to try that method to help my wife out. She has agressive squirrels that run around and scare her every once in a while at her tea house.

rawgerz
In Debt we trust
Premium
join:2004-10-03
Grove City, PA
Ah yes,
I remember that story superdog See Profile
Forums » Industry Forums » Wireless Service ProvidersMaking a small ups last longer »
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