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fireflier
Coffee. . .Need Coffee
Premium
join:2001-05-25
Limbo
 ·Skype
| Re: Tivo again ? The H20 HD receivers are notoriously problematic and slow (and run really hot)--at least the older 600 series of which I've got two and one of them loses it's mind EVERY FREAKING DAY! These DTV-branded receivers also only have 90 day warranties.
I miss the days when Sony, Hughes, RCA, Samsung, Toshiba and others made competing receivers and gave you the full year warranty--and the receivers were stable.
To DTV's credt the H20 that's having issues is being replaced by them free even though it's out of warranty and I bought it before the "leased" receiver program. It may be junk but at least they're still willing to stand behind it. . . DTV customer support, good. DTV receiver design group not so good. 
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Wishes: When you wish upon a falling star, your dreams can come true. Unless it's really a meteorite hurtling to the Earth which will destroy all life. Then you're pretty much hosed no matter what you wish for. Unless it's death by meteor. --despair.com | |
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PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03
 ·CableOne
| Re: Tivo again ? That is why, when I installed, I always recommended the $5.99/mo protection plan to my customers. Then if a receiver quits working, DTV will be at your house within 72 hours to replace it.
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"I invented it, Bill made it famous." --David Bradley, the inventor of Ctrl+Alt+Del. | |
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fireflier
Coffee. . .Need Coffee
Premium
join:2001-05-25
Limbo
·Skype
| Re: Tivo again ? If it covered things like lightning (I suspect it does) it sounds fair, but I don't see why I should have to pay an extra $5.99/month to cover replacement on a receiver that dies spontaneously simply because it--like so many thousand others of the same model has design flaws that make them prone to failure.
The H20 probably needs that kind of plan. My older Sony receivers ran fine for years and were still working fine when I yanked them (but they weren't HD).
Guess it just seems like that plan would be rewarding them for building crap. It's a little like saying: "Here's an extra $5.99/month to your bottom line because you designed a product with a 90 day warranty that's likely to fail soon afterward. I just can't wrap my brain around that. 
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Wishes: When you wish upon a falling star, your dreams can come true. Unless it's really a meteorite hurtling to the Earth which will destroy all life. Then you're pretty much hosed no matter what you wish for. Unless it's death by meteor. --despair.com | |
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PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03
·CableOne
| Re: Tivo again ? The $5.99 plan covers anything that goes wrong, including if your dog chews the cable, your wife hits it with the weedwhacker, you back into your dish with your truck, if lightning fries your whole system, or if you are adding new electrical wiring to your house, short something out, and electrically fry all your recievers (which I encountered one time).
So acts of God and acts of stupidity are included. And unlike others here in DSLR that have complained it took forever to get a cable tech or telco tech to fix their cable/phone problems, DirecTV has 72 hours to fix your problem when you call in, whether that fix be over the phone, or sending a tech to your house.
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"I invented it, Bill made it famous." --David Bradley, the inventor of Ctrl+Alt+Del. | |
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fireflier
Coffee. . .Need Coffee
Premium
join:2001-05-25
Limbo
·Skype
| Re: Tivo again ? Hee hee:
DirecTV: "Customer service, how may I help you?"
Me: "Um, yeah, I got tired of my H20 rebooting every day, so I poured alcohol in it and set it on fire to see how long it would continue to operate. . .Anywhoo, runs about 2 minutes with 8" flames coming out the vent ports on top. It's, um, no longer functional, can I get a new one?"
DirecTV: "Looks like you're on the replacement plan, we'll send someone out tomorrow to replace the charred hulk of your H20 with a new one."
I'd love to see the look on the face of the guy who gets it at the refurb center.
I bet they'd cancel my replacement plan after that. 
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Wishes: When you wish upon a falling star, your dreams can come true. Unless it's really a meteorite hurtling to the Earth which will destroy all life. Then you're pretty much hosed no matter what you wish for. Unless it's death by meteor. --despair.com | |
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PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03 | Re: Tivo again ? Just don't TELL THEM YOU DID IT INTENTIONALLY, and you'll be fine  | |
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fireflier
Coffee. . .Need Coffee
Premium
join:2001-05-25
Limbo | Re: Tivo again ? LOL! | |
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