anon63452
@comcast.net
3 edits | Comcast usage "Abuse"? Well, I got a call today from Comcast. It was a message with "time sensitive" information for me and to call an (856) area code number. Of course I call that number to learn it's their Network Abuse line or what have you, but nobody was there now. So, I assume they're going to say I'm using the service too much. My usage lately hasn't increased from what it was, even if it was high, so not sure why this is a problem now.
And to think, just last night I had those mysterious stable (not powerboost) speeds of 2.5meg/second.
Mod Note: See also these topics --->
»Booted from Comcast
»comcast upload limits?
Please refrain from negative descriptions of other participants here. We're not talking about people. The topic is related to Comcast's bandwidth abuse policies. | |
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snipper_cr
join:2002-01-22
Wheaton, IL
clubs:
| Re: Comcast usage "Abuse"? Are you downloading anything illegal that violates copyright laws? Usually they send a DMCA notice for that though. Are you hosting a public server or anything else that violates the DMCA?
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Serenity Day - June 23rd 2006. You Can't Stop the Signal | |
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fonzbear2000
Premium
join:2005-08-09
Saint Paul, MN
| Re: Comcast usage "Abuse"? said by snipper_cr  :Are you downloading anything illegal that violates copyright laws? Usually they send a DMCA notice for that though. Are you hosting a public server or anything else that violates the DMCA? i thought you couldn't get busted for downloading-only sharing
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»never pay full price for high speed again!!! | |
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anon63452
@comcast.net | Re: Comcast usage "Abuse"? I'm sure ISPs don't care what you download, as long as they get their money. Clearly, if someone complains about copyrighted stuff they will pass that info on to you though. | |
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Big_D
Premium
join:2003-06-02
Augusta, GA | No point in speculation...let us know what they say when you call back tomorrow.
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You want the truth? You can't handle the truth! | |
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anon63452
@comcast.net | Re: Comcast usage "Abuse"? The only thing it could be is the magically invisible speed cap. I just posted this to see if this is their M.O. If they've complained to others about excessive use, is this how they went about it? | |
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WhoCares
@comcast.net | Got Same Call 3 days ago. So they back to there magical you downloading 300 times more then regular user , crap. Great , now we got to watch for more people to complain , so they can stop like last time ? | |
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anon63452
@comcast.net | Re: Comcast usage "Abuse"? So that's how it "went down?" They called you like that? And still, who knows what is "excessive" right?
I was just worried they're going to tell me somebody is doing something wrong from my IP. | |
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slo mo
@gte.net | I wonder if they are calling the people who use only 1/300 of the average amount of bandwidth and giving them refunds? | |
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FiL
Premium
join:2005-08-16
Silver Spring, MD
| Re: Comcast usage "Abuse"? ""I wonder if they are calling the people who use only 1/300 of the average amount of bandwidth and giving them refunds""
Right On!!!
They state theres a "limit", but don't state what the "limit" is. Nice.
I might have a faster car, but will be binded by the laws of the road. Now if theres no clearly visible signs, whats the cop gonna do? He cant do much under the law except waste your time, exactly what Comcast did to this guy . Hence why this he wants to know the "limit"...
Refunds for those that "hardly" use the bandwidth!!!
yea thatll be the day... | |
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DSLTech
join:2000-12-30
San Jose, CA
| Re: Comcast usage "Abuse"? Some ISPs do offer tiered services for just this reason. I believe AT&T currently does this. The main reason is that, in the past there was typically no difference between a 384/128 and a 1.5/256 or a 3000/384 service, having most of the traffic typically just html and pictures.
Now that we've moved towards more video and audio content, the incentive to have tiered services and pricing makes more sense as it focuses the price structure on the overall usage of the backbone.
I"m currently paying under $20/mo for a 1.5/384 connection but honestly I am on the verge of forking out the $40 for 6Mbit service from Comcast. | |
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WhoCares
@comcast.net
| Well i was told my usage is 300 times over regular user , without telling me what it is. Well i wish someone can tell Comcast Unlimited internet means Unlimited. This is not 10Mb a month Limit for $20 on your Cell phone EVDO.
I can imagine how many people would drop there Mobile Carriers if they start calling people with free weekend and nights and tell them you talking to much on weekend and at night you have to limit it to 300 times less.
With all the video and radio out there and more then 2-3 computers per household Comcast is totally out of day on this. | |
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| rob2006
join:2006-11-07
Austell, GA | Re: Comcast usage "Abuse"? well comcast never sayed its unlimited. on the tos. maybe you got confuse with dsl ? like bellsouth ? they careless w/e you do lol | |
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WhoCares
@comcast.net | Re: Comcast usage "Abuse"? ok good , so if its not unlimited , what is this magical number ? | |
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Big_D
Premium
join:2003-06-02
Augusta, GA
| said by WhoCares :
Well i wish someone can tell Comcast Unlimited internet means Unlimited. Please, for the love of Pete, please show me where Comcast says it is unlimited. In the TOS? Nope. Advertising? Nope. Am I missing something?
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You want the truth? You can't handle the truth! | |
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| | rob2006
join:2006-11-07
Austell, GA
| Re: Comcast usage "Abuse"? it don't.
all i see is this
# Bandwidth, Data Storage and Other limitations Use of the Comcast network infrastructure in a manner that (i) exceeds the then current bandwidth, data storage or other limitations on the Comcast High-Speed Internet service or (ii) puts an excessive burden on the limitations of the network. Examples include: Using the Comcast network to run a Web-hosting server or any other commercial enterprise. | |
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WhoCares
@comcast.net
| said by Big_D :said by WhoCares :
Well i wish someone can tell Comcast Unlimited internet means Unlimited. Please, for the love of Pete, please show me where Comcast says it is unlimited. In the TOS? Nope. Advertising? Nope. Am I missing something? Well , Since Comcast does not sets hard limit like Mobile Cell Phone Companies do, the Unlimited Internet is implied but not guaranteed. | |
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| | | rob2006
join:2006-11-07
Austell, GA | Re: Comcast usage "Abuse"? well they don't need to set a limit. all depends on custumer and usage. | |
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| | | | rob2006
join:2006-11-07
Austell, GA | Re: Comcast usage "Abuse"? but usually if your using more then 10 gb every single day for 30 days = 300 gb /month. downstream.
also nothing in this life is unlimited. everything has a limit
some point. | |
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WhoCares
@comcast.net
| said by rob2006 :well they don't need to set a limit. all depends on custumer and usage. You right , its much cheaper for Comcast to have a Grandparents who barely using there connection with single computer. or me , Family of 4 with 5 computers , working from home 50% of the time and using all i can find for FREE on inet including FREE RADIO , FREE VIDEO , FREE PICTURES , FREE NEWS and paying extra $40 for extra ips and bandwidth. sure i can see whats wrong with that picture. | |
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| NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
| said by WhoCares :
Well i wish someone can tell Comcast Unlimited internet means Unlimited.
Comcast does not advertise "Unlimited Internet". Well, not now. They may have years ago when they were comparing their service with the typical dial service.
Dial service was, and still is, "limited". My old dial up provider wanted customers to be online no more than 2 hours per day, on average. Before that I had a provider which offered 5 hours of Internet connection for a flat monthly fee, but started a meter running at a hellacious clip when that limit was exceeded.
By contrast, Comcast has always allowed subscribers to maintain a connection without time constraints, or limits.
Whether Comcast ever advertised "Unlimited Service", or not, what Comcast was offering in competition with dial service time constraints was not "Unlimited Service", but 24/7 service.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
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| | PittsPgh
join:2003-08-21
Pittsburgh, PA
| Re: Comcast usage "Abuse"? said by NormanS :said by WhoCares :
Well i wish someone can tell Comcast Unlimited internet means Unlimited.
Comcast does not advertise "Unlimited Internet". Well, not now. They may have years ago when they were comparing their service with the typical dial service. Dial service was, and still is, "limited". My old dial up provider wanted customers to be online no more than 2 hours per day, on average. Before that I had a provider which offered 5 hours of Internet connection for a flat monthly fee, but started a meter running at a hellacious clip when that limit was exceeded. By contrast, Comcast has always allowed subscribers to maintain a connection without time constraints, or limits. Whether Comcast ever advertised "Unlimited Service", or not, what Comcast was offering in competition with dial service time constraints was not "Unlimited Service", but 24/7 service. You didn't look around too much for service did you?
Back in the days of dialup I nave had one that limited how long I could stay connected. NO I NEVER did AOL!!!!
started back in the days of 300baud. 1986(FYI).
Yes refering to BBS's and later some were to incude internet gateways, listserves, ect.
Usually took most of the night to get some programs downloaded, even at 56k.
There were plenty of them here in Pittsburgh. | |
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| | | NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| Re: Comcast usage "Abuse"? said by PittsPgh :You didn't look around too much for service did you? Back in the days of dialup I nave had one that limited how long I could stay connected. NO I NEVER did AOL!!!! When I had GENie and CompuServe, there were definite rate limits. The only "local" ISP was still a toll call away, and that made them more expensive than either CompuServe, or GENie.
started back in the days of 300baud. 1986(FYI).
Yes refering to BBS's and later some were to incude internet gateways, listserves, ect.
BBSes weren't ISPs. Most times I was never able to use them. Between busy signals (you were downloading that file all night long, remember?) and simply not being there when the call was made, most BBSes I tried weren't much use.
Usually took most of the night to get some programs downloaded, even at 56k.
There were plenty of them here in Pittsburgh.
Grab a map of California and look up Sheridan. Probably smaller than Sheridan, Wyoming. Except for GEnie, I never did find a service which was a local call.
Astragate came later, in the period of the real Internet. They never announced it in writing, but when I asked, once, they stated that they expected the customer to spend no more time online that 2 hours in any given 24.
I have also checked the AUP/TOS for at&t Yahoo! HSI. The AUP/TOS also covers at&t Yahoo! Dial. They do not explicitly prohibit servers on the DSL side, but they do explicitly prohibit servers on the Dial side. I wonder why?
(HINT: Connection time. They don't want customer hogging the dial connection 24/7. You can't run most servers on much less than 6 hours a day.)
Unlimited never meant "unlimited volumes of data", it only ever applied to "unlimited connect time"; i.e., "24/7".
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
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downthesun
@comcast.net
| Re: Comcast usage "Abuse"? Finally got my internet back. I'm wondering if everyone who's internet went off uploaded alot? Because for the past couple years I have gone over 400 GBs, I have also gone over a TB a few times and nothing has ever happened to me. Normally I do not upload because I use newsgroups, so I really don't need to upload at all. I just recently started sharing on torrents and this past month of November I uploaded 30 gigs which is about 20 more than I usually do. The only other time I got a call from comcast in my 5 years of use was when I uploaded alot in one month. After that I just stuck to download like I said and I ALWAYS went over the 400 gb mark.
When I was talking to the comcast guy today he said that they do these monthly audits to see who is a high bandwidth user and he said I just happened to be in the audit for last month. I explained to him that I have gone over 400 gbs basically every month for a few years and nothing ever happened and that I never received a call from comcast.
So the only conclusion I can come to is that they actually called me because I was uploading too much like the last time. So did the rest of you upload alot? | |
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downthesun
@comcast.net
| Re: Comcast usage "Abuse"? Wow my internet is MUCH faster now. Normally I would get 800k download but now I am getting 3200k from the speak easy test. And it's not just a little boost or anything, because I have checked on newsgroups too and it stays the same speed. This is insane, MUCH faster speed and I can't even use it to it's full potential. | |
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| | | | PittsPgh
join:2003-08-21
Pittsburgh, PA
| Unlimited never meant "unlimited volumes of data", it only ever applied to "unlimited connect time"; i.e., "24/7".
Well gee golly,
Why in the heck can't they spell it all out in detail.
"Unlimited internet" was what Comcast use to advertise. just a couple years ago. How come they get to change the definition and interpertations
unlimited
One entry found for unlimited.
Main Entry: un·lim·it·ed
Pronunciation: -'li-m&-t&d
Function: adjective
1 : lacking any controls : UNRESTRICTED
2 : BOUNDLESS, INFINITE
3 : not bounded by exceptions : UNDEFINED
- un·lim·it·ed·ly adverb
Here is the link
»webster.com/dictionary/unlimited
Paul | |
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| | | | | NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| Re: Comcast usage "Abuse"? said by PittsPgh :Well gee golly, Why in the heck can't they spell it all out in detail. "Unlimited internet" was what Comcast use to advertise. just a couple years ago. How come they get to change the definition and interpertations  They never changed the definition. Unlimited is an adjective, and thus can be applied to any aspect of a noun. Connect time, data volume, etc.
In competition with ISPs which limited connect time, how would anybody confuse unlimited connect time with unlimited data volume?
unlimited One entry found for unlimited. Main Entry: un·lim·it·ed Pronunciation: -'li-m&-t&d Function: adjective 1 : lacking any controls : UNRESTRICTED 2 : BOUNDLESS, INFINITE 3 : not bounded by exceptions : UNDEFINED - un·lim·it·ed·ly adverb Here is the link » webster.com/dictionary/unlimitedPaul
furrfu! 
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
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| | | | | | PittsPgh
join:2003-08-21
Pittsburgh, PA
1 edit | Re: Comcast usage "Abuse"? Yes, indeed, but you are overlooking the fact that an adjective can apply to more than one aspect of a noun. If Comcast ever did use "unlimited", they used in in the context of connect time, not data volume
furrfu!
Tell me or post the link to where they actaully clarified it. BTW: Don't give me that line about degrading the system.
Ok Define "Unlimited Internet Access" | |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| Re: Comcast usage "Abuse"? said by PittsPgh :Tell me or post the link to where they actaully clarified it. BTW: Don't give me that line about degrading the system. Ok Define "Unlimited Internet Access" Please post me the link where they NOW use the term unlimited.
Discussing what they may have said a "couple of years ago" is pointless.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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| | | | | | | | PittsPgh
join:2003-08-21
Pittsburgh, PA
| Re: Comcast usage "Abuse"? said by hobgoblin :said by PittsPgh :Tell me or post the link to where they actaully clarified it. BTW: Don't give me that line about degrading the system. Ok Define "Unlimited Internet Access" Please post me the link where they NOW use the term unlimited. Discussing what they may have said a "couple of years ago" is pointless. Hob Don't you think that's why they quit uing it in thier ads!!! Back when it was 1.5-3Mbps guess it wasn't an issue to how much you could d/l.
Paul | |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| Re: Comcast usage "Abuse"? "Don't you think that's why they quit uing it in thier ads!!! Back when it was 1.5-3Mbps guess it wasn't an issue to how much you could d/l."
they quit using it because 1% of the customer base decided to focus on it. It's not being used now...so move on...If you want to download a bunch of crap that you will never have the time to do anything with go find an ISP that wants you.
Bye
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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See 18 replies to this post |
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downthesun
@comcast.net
| people who's internet was disconnected, did you happen to upload alot last month?
I always download alot and I have never had this problem before the only difference between this time and other was that I uploaded alot so I was wondering if the rest of you did the same? | |
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| | | | | | | NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
1 edit | said by PittsPgh :Tell me or post the link to where they actaully clarified it. BTW: Don't give me that line about degrading the system. I never actually saw a Comcast ad promising "Unlimited Internet Access". My whole discussion is a hypothetical based on personal experience with Internet access ten years ago.
Ok Define "Unlimited Internet Access"
Internet access with no connect time limitation.
In fact, that phrase is ambiguous. However, having had three "limited" Internet access accounts where I was charged exorbitant fees for usage exceeding the specified time limit, I will stick with, "Internet access with no connect time limit".
Regardless of how we may argue the ambiguity, the reality is that Comcast has never advertised "Unlimited Internet Access" for as long as I have seen their ads. Therefore, any argument over what they might have advertised in their early years is moot.
P.S. I checked your link. One of the bulleted items is:
quote:
Unlimited Use for a Flat Monthly Fee
In a day when many dial services charged a flat fee for x hours of connect time, then started racking up $.99 per minute for connect time over x hours, "Unlimited Use" is clearly a reference to connect time, not data volume. Thank you for providing evidence to support my view.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
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| | | | | | | | PittsPgh
join:2003-08-21
Pittsburgh, PA | Re: Comcast usage "Abuse"? what they might have advertised
Might my freaking ass, The DID!! | |
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anon63452
@comcast.net
| I guess I'm just surprised why now it's an issue for me as I've probably been using it the same amount. They did put that caveat in their TOS about "degrading" the network so they no longer claim unlimited. Just wondering how they'll enforce this as they move to higher tiers, things like XBOX hd movie downloads,etc....if anything, the "cap" should be higher as the average user is likey using more. | |
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b1gdr3
I Blame Your Mother
join:2001-07-28
Pittsburgh, PA | Again we have people that think they should pay one price and leech to their hearts content
bandwidth isn't free to Comcast, and this isn't a buffet
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I wasn't born with enough middle fingers. | |
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Morty
Premium
join:2004-09-18
| Re: Comcast usage "Abuse"? said by fonzbear2000 :said by b1gdr3 :bandwidth isn't free to Comcast, and this isn't a buffet and that's why comcast charges $45/month for use of their bandwidth Yes, to a reasonable limit. | |
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not
@comcast.net
| said by b1gdr3 :Again we have people that think they should pay one price and leech to their hearts content bandwidth isn't free to Comcast, and this isn't a buffet I just love how these ISP lovers like to argue such standpoints. Here's a novel idea... how about Comcast change their pricepoints or service to denote what and how much you can use of this so call "expensive bandwidth" that people such as yourself love to constatly "point argue".
Look at it from this viewpoint and you'll understand why so many people don't like the way Comcast runs its current bandwidth usage caps.
What if Comcast called you or sent you a letter stating that you're "Watching too much TV"....? They will turn off your cable if you don't cut back on your TV watching.
As you can see it's just plain stupid. Also, for those of you that will argue that cable TV is not governed by a TOC, well... as you should know the Comcast ISP TOC is just crap legal documentation meant to safeguard the publicator of such a document to allow them to change and bend their rules on the respective service. (For those of you who have a hard time understanding this... they word the TOC in such a way that you can't argue or sue them on any aspect of it if they choose to terminate your service for any reason of their imposition.)
1942 anyone....? | |
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| | NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| Re: Comcast usage "Abuse"? said by not :
What if Comcast called you or sent you a letter stating that you're "Watching too much TV"....? They will turn off your cable if you don't cut back on your TV watching.
Apples and oranges; TV and Internet are not the same thing, and don't work the same way.
Cable Internet impresses TCP/IP upon high RF frequencies. But TCP/IP packets have to transition between the HFC frequencies and the Internet backbone. Comcast pays fees based on the volume of TCP/IP packets leaving, and entering the Comcast network from their peers. If the volume of TCP/IP packets is saturating the bandwidth they are paying for, they have to pay for additional TCP/IP capacity. If you are stressing their capacity, they will let you know. Even if they eventually add capacity; until they have it, they need to keep users closer to the current limit.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
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anon63452
@comcast.net
| Oh, just to be clear I am not complaining about Comcast saying I'm "overusing" bandwidth. Just curious as to how, if this is a first warning and they don't have a hard limit...well, I won't know if I've broken their imaginary line until they shut of my connection, right?
Who knows, maybe they are calling me for a different reason (they didn't call back yet). Just last night my connection was a steady insane speed. Tonight it is a steady around 19 Mbps (over 2MBps). Perhaps they think I uncapped my modem or something...or it was just a strange coincidence and they are fiddling with their network as these speeds are amazing. Heh, or they just want me to pass the iamgianry line quicker! | |
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Morty
Premium
join:2004-09-18
| Re: Comcast usage "Abuse"? said by anon63452 :
Heh, or they just want me to pass the iamgianry line quicker!
Ok, this issue has been brought up many times before.
Just because you have a faster car, DOESN'T mean you will drive farther. | |
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anon63452
@comcast.net | Re: Comcast usage "Abuse"? Ummm, of course but you will arrive sooner. My speed has tripled for some reason hence if I wished I could download three times as much in the same time period as before. | |
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PloKoon
Bumper Sticker Doctrine
join:2002-01-06
Cherry Hill, NJ
| Re: Comcast usage "Abuse"? said by AthlGrond :From what I've seen Comcast has a tendency to crack down on their higher bandwidth users right before a speed upgrade. So what part of the country are you in? (Everyone wants to know where to expect the speed boost!  ) (856) is southwestern NJ
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Real change happens when the pain of staying the same becomes greater than the pain of changing. | |
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hbreg
Premium
join:2000-11-09
Feasterville Trevose, PA
| Re: Comcast usage "Abuse"? said by PloKoon :said by AthlGrond :From what I've seen Comcast has a tendency to crack down on their higher bandwidth users right before a speed upgrade. So what part of the country are you in? (Everyone wants to know where to expect the speed boost! ) (856) is southwestern NJ I think AthlGrond was referring to where the OP lives and not the where the Abuse Department is located.
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I try to keep an open mind, but not so open that my brains fall out. -- Judge Harold T. Stone
Somewhere in Texas a village is missing its idiot. | |
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tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
 ·Comcast
| said by anon63452 :
Well, I got a call today from Comcast. It was a message with "time sensitive" information for me and to call an (856) area code number. Of course I call that number to learn it's their Network Abuse line or what have you, but nobody was there now. So, I assume they're going to say I'm using the service too much. My usage lately hasn't increased from what it was, even if it was high, so not sure why this is a problem now.
And to think, just last night I had those mysterious stable (not powerboost) speeds of 2.5meg/second.
I'd be pretty suspious of a request to call a non 800 number.
I'm sure comcast can afford all the inbound toll-free numbers they need to talk to any of their customers about their accounts. | |
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Morty
Premium
join:2004-09-18
| Re: Comcast usage "Abuse"? said by tshirt :said by anon63452 :
Well, I got a call today from Comcast. It was a message with "time sensitive" information for me and to call an (856) area code number. Of course I call that number to learn it's their Network Abuse line or what have you, but nobody was there now. So, I assume they're going to say I'm using the service too much. My usage lately hasn't increased from what it was, even if it was high, so not sure why this is a problem now.
And to think, just last night I had those mysterious stable (not powerboost) speeds of 2.5meg/second.
I'd be pretty suspious of a request to call a non 800 number. I'm sure comcast can afford all the inbound toll-free numbers they need to talk to any of their customers about their accounts. The abuse number is not a 1-800 number, and it isn't customer service. | |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| Re: Comcast usage "Abuse"? said by brianiscool :I remember when I was with Adelphia. They used to cancel my service for running a ftp server. And so they should. You were breaking the Terms of Service.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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SolarPup
IT Geek-Dawg
Premium
join:2002-03-07
The Pound
clubs: | I'm curious what the OP found out.. that's odd they would call for something like that.
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...I don't have a 8mb speedy connection, I fly through the net at low altitudes! | |
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joako
Premium
join:2000-09-07
/dev/null
 ·AT&T U-Verse
| They didn't shut of your service, so it couldnt be serious. No reason to waste your $$$ by making long distance calls when they matter wa SO IMPORTANT they didnt even say WHY they were calling you.
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Am Heimcomputer sitz' ich hier, und programmier' die Zukunft mir | |
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DSLTech
join:2000-12-30
San Jose, CA
| Re: Comcast usage "Abuse"? I work in Capacity planning for an ISP and quite often there are a handful of users that max out their connections almost 24/7. With the increase in audio/video content these days, the same backbone that could support 500k users in 2001 can only support 300k now.
Customers that consistently contribute to higher utilization COULD be deemed money-losers to the company, if their activities affect the experience of others on the network. So if you arent happy or want to change service, you can be pretty sure they wont try and keep you.
Remember, everything in moderation.
Do you *REALLY* need to download all 10 or 15 of those James Bond movies someone recently uploaded to alt.binaries.movies.divx group?  | |
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joako
Premium
join:2000-09-07
/dev/null | But if you WERE to sue them most/many provisions in the TOS WOULD NOT be upheld by a court.
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Am Heimcomputer sitz' ich hier, und programmier' die Zukunft mir | |
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See 18 replies to this post |
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RR73
@dasyp.com
| I think the main complaint here is that when you sign up for a service that is not unlimited, as Comcast HSI seems to be, then the limits of that service are clearly spelled out. People want to know what their subscription fee is buying them. What Comcast is doing by imposing undisclosed limits would be like paying for insurance and not being told what your coverage limits are for the premium your are paying.
On another note, what the hell do ISPs that offer 8, 16 or more megabit Internet connections think people use them for? I don't need 8/768 if all I want to do is download a 10 meg file in 10 secs instead of 30 secs at 3 megabits or check my email. People that see the value of these higher teir offerings are heavy bandwidth users. | |
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spk037
join:2006-09-02
Orlando, FL
| ok apologists, explain to me why comcast cannot publish their limits.
I dont see many people complaining that there is a cap as much as its an invisible, undocumented, moving target, apparently enforced at a whim ....
Is that so hard to understand ???? | |
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Wottcc
Premium
join:2004-11-02
Greeley, CO
·MSTAR
| Its always seemed to me a better way to handle this would be to throttle users who exceed a certain amount of data transfered in a month to a slower speed. They could really slow heavy users down without having to make any calls. It would seem that finding a way to keep a customer without allowing them to degrade the network would be the ideal solution. I dont imagine anyone who gets an abuse call is going to keep CATV or phone service with comcast. | |
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Morty
Premium
join:2004-09-18
| Re: Comcast usage "Abuse"? said by Wottcc :Its always seemed to me a better way to handle this would be to throttle users who exceed a certain amount of data transfered in a month to a slower speed. They could really slow heavy users down without having to make any calls. It would seem that finding a way to keep a customer without allowing them to degrade the network would be the ideal solution. I dont imagine anyone who gets an abuse call is going to keep CATV or phone service with comcast. They'd have to re-write the ToS for that. Otherwise they'd have to downgrade their price as well, and with that, most people would cancel if they were paying $25/mo for 128/128 It's one of those things, some people are uneducated and don't listen. Some are smart, but somehow think that they are entitled to it. And some people are smart, and know what they are doing is wrong. While some people *may* have legitimate reasons to download 200GB, several months back to back... MOST don't -- that means they're downloading illegal content, which is a liability to Comcast. | |
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ramandala
Premium
join:2006-03-14
San Dimas, CA
1 edit | To those that asked about the mere possession of unauthorized/illicit downloaded content, no, you do not need to complete the act of sharing downloaded content such as a copyrighted movie in order to be guilty of violating the law. There are many different statutes but simply put, if it would have otherwise cost you money to obtain the content through legitimate channels, then the mere possession of the content would constitute receiving stolen property, copyright infringement, etc. Also, some content such as child porn is illegal to possess (much to the chagrin of the ACLU) without regard to rightful ownership of the digital images. No, violations do not require transfer of the content. Mere possession is a crime (thank God).
Ultimately, I find it interesting how many people complain about bandwidth caps being unfair. Yet those same individuals have no problem commiting theft of copyrighted content.  | |
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NeonPgh
@mellon.com
| I'm in Pittsburgh and I got the same call on Monday... tried to call them when I got home in the evening but there was nobody there.
Didn't try back and coincidentally (?) my internet connection was unavailable last night and still wasn't available this morning.
I'm going to have to call tonight if it's not back up when I get home. Maybe they cut me off.
Had Adelphia until 2 months ago and had similar usuage for a year with no complaints... Comcast takes over and now this.
Anyhow, as luck would have it I already have an appt. for Verizion to install FIOS on Saturday so screw Comcast.
What a lame company.
I'll be switching to either satelliter or Verizon TV (when offered) in the near future. This company has just lost my loyal business for the long haul. | |
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anon21543
@cogentco.com
| Re: Comcast usage "Abuse"? I also got that call a few days ago, I have called them around 5 times and they have yet to pick up. Well last night my internet went off so of course I was scared and I called them again and once again no pick up. I then called the local number and they had a message playing saying that their was something wrong with their service and that technicians have been dispatched to fix the problem. I still don't have internet. | |
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anon21543
@cogentco.com
| Re: Comcast usage "Abuse"? Also, I live in northern NJ. About a year ago I downloaded around 1.5 Tbs of data in a month and I have gone over the Tb mark probably one other time and the have never said anything about that to me. This past month I was uploading more than usual. I uploaded 30 gigs when my normal was around 10. I went over the 30 gig mark once before around 4-5 years ago and they mailed me a letter stating that would close my internet account if it happened again. | |
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join:2003-09-13
Conyers, GA
| Re: Comcast usage "Abuse"? As much as I pay for thier Top Services both in TV and HSI and as much trouble as I have had with the service in the past 6 months, I would laugh in their face if they sent me a letter or called me. I would say, "Please don't throw me in the briar patch!" What a crock of Comcrapalastic crapola. | |
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rob_in_chatt
Premium
join:2004-09-17
Chattanooga, TN | that online petition had 9 signatures AHHAHAHA | |
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kaila
join:2000-10-11
Lincolnshire, IL
clubs:
| Comcast sends "usage abuse" letters as a network management tool. I don't think it's about bandwidth costs at all. Comcast has plenty of cushion with profit margins something better than 40%. So they aren't going to actually loose money on even the vast majority of the "hogs"- it could be lower now, but wholesale bandwidth is around 5 cents a gig for the big players.
What they are afraid of is tech visits. It's gonna cost them far more for truck rolls to handle subscriber complaints caused by overuse than the couple of extra bucks for Johnny downloading 40 more gigs.
Although it would be great if Comcast would spell out what their limits are, they really can't because: a) all their areas aren't equal (infrastructure, subscriber numbers & usage) and b) it would be handing their competitors a club to beat them with.
They had better have solid bandwidth expansion plans in place however. It seems that every electronic device now has some way to touch the net. To give one example, every xbox with live is now a VOD movie player, capable of grabbing 4+GB 480p HD movies. If they aren't ready, it will be a nightmare for them. | |
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stevefrank
@comcast.net
2 edits | hello i got a message from 856-324-xxxx Monday stating to call them right away regarding my comcast account. I called 856-324-xxxx about 10 times but all a got was the voice mail message. I lost my connection yesterday afternoon and i still dont have internet connection today. Did anyone else have this happen to them. Ill probably call my local comcast service about my situation and see whats up | |
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