fonzbear2000
Premium
join:2005-08-09
Saint Paul, MN
| reply to b1gdr3
Re: Comcast usage "Abuse"?
said by b1gdr3  :bandwidth isn't free to Comcast, and this isn't a buffet and that's why comcast charges $45/month for use of their bandwidth
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»never pay full price for high speed again!!! |
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Morty
Premium
join:2004-09-18
| said by fonzbear2000 :said by b1gdr3 :bandwidth isn't free to Comcast, and this isn't a buffet and that's why comcast charges $45/month for use of their bandwidth Yes, to a reasonable limit. |
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Morty
Premium
join:2004-09-18
| reply to anon63452
said by anon63452 :
Heh, or they just want me to pass the iamgianry line quicker!
Ok, this issue has been brought up many times before.
Just because you have a faster car, DOESN'T mean you will drive farther. |
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anon63452
@comcast.net | Ummm, of course but you will arrive sooner. My speed has tripled for some reason hence if I wished I could download three times as much in the same time period as before. |
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tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
 ·Comcast
| reply to anon63452
said by anon63452 :
Well, I got a call today from Comcast. It was a message with "time sensitive" information for me and to call an (856) area code number. Of course I call that number to learn it's their Network Abuse line or what have you, but nobody was there now. So, I assume they're going to say I'm using the service too much. My usage lately hasn't increased from what it was, even if it was high, so not sure why this is a problem now.
And to think, just last night I had those mysterious stable (not powerboost) speeds of 2.5meg/second.
I'd be pretty suspious of a request to call a non 800 number.
I'm sure comcast can afford all the inbound toll-free numbers they need to talk to any of their customers about their accounts. |
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Morty
Premium
join:2004-09-18
| said by tshirt :said by anon63452 :
Well, I got a call today from Comcast. It was a message with "time sensitive" information for me and to call an (856) area code number. Of course I call that number to learn it's their Network Abuse line or what have you, but nobody was there now. So, I assume they're going to say I'm using the service too much. My usage lately hasn't increased from what it was, even if it was high, so not sure why this is a problem now.
And to think, just last night I had those mysterious stable (not powerboost) speeds of 2.5meg/second.
I'd be pretty suspious of a request to call a non 800 number. I'm sure comcast can afford all the inbound toll-free numbers they need to talk to any of their customers about their accounts. The abuse number is not a 1-800 number, and it isn't customer service. |
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AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO
·Comcast
| reply to anon63452
From what I've seen Comcast has a tendency to crack down on their higher bandwidth users right before a speed upgrade.
So what part of the country are you in?
(Everyone wants to know where to expect the speed boost!  )
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Sheik Taj Din al-Hilali invites you to wear a burqa for peace. |
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slo mo
@gte.net | reply to WhoCares
Re: Comcast usage "Abuse"?
I wonder if they are calling the people who use only 1/300 of the average amount of bandwidth and giving them refunds? |
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PloKoon
Bumper Sticker Doctrine
join:2002-01-06
Cherry Hill, NJ
| reply to AthlGrond
said by AthlGrond :From what I've seen Comcast has a tendency to crack down on their higher bandwidth users right before a speed upgrade. So what part of the country are you in? (Everyone wants to know where to expect the speed boost! ) (856) is southwestern NJ
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Real change happens when the pain of staying the same becomes greater than the pain of changing. |
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hbreg
Premium
join:2000-11-09
Feasterville Trevose, PA
| said by PloKoon :said by AthlGrond :From what I've seen Comcast has a tendency to crack down on their higher bandwidth users right before a speed upgrade. So what part of the country are you in? (Everyone wants to know where to expect the speed boost! ) (856) is southwestern NJ I think AthlGrond was referring to where the OP lives and not the where the Abuse Department is located.
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I try to keep an open mind, but not so open that my brains fall out. -- Judge Harold T. Stone
Somewhere in Texas a village is missing its idiot. |
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SolarPup
IT Geek-Dawg
Premium
join:2002-03-07
The Pound
clubs: | reply to anon63452
I'm curious what the OP found out.. that's odd they would call for something like that.
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...I don't have a 8mb speedy connection, I fly through the net at low altitudes! |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| reply to Anon
said by brianiscool :I remember when I was with Adelphia. They used to cancel my service for running a ftp server. And so they should. You were breaking the Terms of Service.
Hob
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"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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joako
Premium
join:2000-09-07
/dev/null
 ·AT&T U-Verse
| reply to anon63452
They didn't shut of your service, so it couldnt be serious. No reason to waste your $$$ by making long distance calls when they matter wa SO IMPORTANT they didnt even say WHY they were calling you.
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Am Heimcomputer sitz' ich hier, und programmier' die Zukunft mir |
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DSLTech
join:2000-12-30
San Jose, CA
| I work in Capacity planning for an ISP and quite often there are a handful of users that max out their connections almost 24/7. With the increase in audio/video content these days, the same backbone that could support 500k users in 2001 can only support 300k now.
Customers that consistently contribute to higher utilization COULD be deemed money-losers to the company, if their activities affect the experience of others on the network. So if you arent happy or want to change service, you can be pretty sure they wont try and keep you.
Remember, everything in moderation.
Do you *REALLY* need to download all 10 or 15 of those James Bond movies someone recently uploaded to alt.binaries.movies.divx group?  |
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FiL
Premium
join:2005-08-16
Silver Spring, MD
| reply to slo mo
""I wonder if they are calling the people who use only 1/300 of the average amount of bandwidth and giving them refunds""
Right On!!!
They state theres a "limit", but don't state what the "limit" is. Nice.
I might have a faster car, but will be binded by the laws of the road. Now if theres no clearly visible signs, whats the cop gonna do? He cant do much under the law except waste your time, exactly what Comcast did to this guy . Hence why this he wants to know the "limit"...
Refunds for those that "hardly" use the bandwidth!!!
yea thatll be the day... |
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DSLTech
join:2000-12-30
San Jose, CA
| Some ISPs do offer tiered services for just this reason. I believe AT&T currently does this. The main reason is that, in the past there was typically no difference between a 384/128 and a 1.5/256 or a 3000/384 service, having most of the traffic typically just html and pictures.
Now that we've moved towards more video and audio content, the incentive to have tiered services and pricing makes more sense as it focuses the price structure on the overall usage of the backbone.
I"m currently paying under $20/mo for a 1.5/384 connection but honestly I am on the verge of forking out the $40 for 6Mbit service from Comcast. |
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not
@comcast.net
| reply to b1gdr3
said by b1gdr3 :Again we have people that think they should pay one price and leech to their hearts content bandwidth isn't free to Comcast, and this isn't a buffet I just love how these ISP lovers like to argue such standpoints. Here's a novel idea... how about Comcast change their pricepoints or service to denote what and how much you can use of this so call "expensive bandwidth" that people such as yourself love to constatly "point argue".
Look at it from this viewpoint and you'll understand why so many people don't like the way Comcast runs its current bandwidth usage caps.
What if Comcast called you or sent you a letter stating that you're "Watching too much TV"....? They will turn off your cable if you don't cut back on your TV watching.
As you can see it's just plain stupid. Also, for those of you that will argue that cable TV is not governed by a TOC, well... as you should know the Comcast ISP TOC is just crap legal documentation meant to safeguard the publicator of such a document to allow them to change and bend their rules on the respective service. (For those of you who have a hard time understanding this... they word the TOC in such a way that you can't argue or sue them on any aspect of it if they choose to terminate your service for any reason of their imposition.)
1942 anyone....? |
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joako
Premium
join:2000-09-07
/dev/null | reply to anon63452
But if you WERE to sue them most/many provisions in the TOS WOULD NOT be upheld by a court.
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Am Heimcomputer sitz' ich hier, und programmier' die Zukunft mir |
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RR73
@dasyp.com
| reply to anon63452
The bottom line
I think the main complaint here is that when you sign up for a service that is not unlimited, as Comcast HSI seems to be, then the limits of that service are clearly spelled out. People want to know what their subscription fee is buying them. What Comcast is doing by imposing undisclosed limits would be like paying for insurance and not being told what your coverage limits are for the premium your are paying.
On another note, what the hell do ISPs that offer 8, 16 or more megabit Internet connections think people use them for? I don't need 8/768 if all I want to do is download a 10 meg file in 10 secs instead of 30 secs at 3 megabits or check my email. People that see the value of these higher teir offerings are heavy bandwidth users. |
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