jdmt
Premium
join:2002-05-06
Seattle, WA
1 edit | reply to K7AAY
Re: Down since Thursday, no explanation
I agree that it's unusual for an ISP to go down hard with no word at all, but given their long history of great service (I've been with them since 2000), I suspect there is something bigger going on.
The eastside suffered extensive damage in the storm and there are still hundreds of thousands subscribers without power. The fact that their support phone line says "all circuits are busy" is alarming and points to some major issue in their offices.
I'm not discounting the possibility that the owners/employees suffered some kind of personal loss in the storm and so am willing to give them some time to figure things out before jumping ship.
Does anyone have any additional info? |
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K7AAY
join:2006-12-16
Portland, OR
| Things always break... and professional comm facilities have multiple links with multiple facilities as a result.
That they don't have a backup out of area, even so little as to redirect their phone number to another provider with a recorded message, and don't redirect their domain and put up a web page giving status, tells me they don't care enough what their customers think.
This is the Internet after all, designed to allow redundancy and backup sites out of area. How much would it have cost them to have a reciprocal agreement with an out-of-area ISP?
Heck, redirecting avvanta.com to a blog page would cost nothing. |
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