K7AAY
join:2006-12-16
Portland, OR
| reply to Geff
Re: Down since Thursday, no explanation
From avvanta.com's home page, a response, FINALLY:
> Having a venue to address these concerns is good, I'd like to thank
> BroadbandReports and everyone posting in this thread.
> We do have contingency plans and they have been more than sufficient in
> the past. These fail safes were insufficient, to put it mildly, for a
> state of emergency. Now that we have all faced this level of pure
> destruction in our hometowns and communities our approach to the 'what
> if's' will be much more encompassing.
> The office where our network is housed suffered heavily with downed
> trees and pieces of equipment housed on the roof were brought offline
> by flying debris.
> It's impossible to plan for every potential calamity that may befall a
> singular piece of equipment, as the recent crane falling in downtown
> Bellevue can illustrate.
But, windstorms happen, several times in recent memory.
Five weeks after the Skagit River floods, there's a
clear lapse in redundancy shown once more.
> One of the future improvements to our network is a second NOC at a
> geographically different location for additional redundancy. This plan
> was put into effect months ago. Due to how long it takes for decent
> pipes to be installed installation was delayed until Friday the 15th.
Will those pipes reply on Qwest-provided infrastructure
at all?
> Additionally, our VOIP phone system, will be supplemented with a
> regular land line that will be available to all customers wishing a
> status report.
Will that landline be at your primary location, or
will it be geographically separate for the sake of
redundancy?
> Open communication has always been at the heart of our philosophy as a
> business and as individuals. As we recover from this destruction and
> unroll the new services we've been preparing updates will be made to
> the main web site. If you have concerns please contact us via email
> (supp...@avvanta.com) or call (425.818.6500). Call volume will be heavy
> for the first 24 to 48 hours.
> Marc Lewis
> President
> Avvanta Communications |
