tcent3
join:2006-09-23
Syracuse, NY
| Anyone have this problem...
I just got ViaTalk yesterday. It is really good and for a fraction of the cost, it sounds just like a POTS line. Anyways, does anyone get a fast busy signal after someone leaves a message on their PHONE answering machine? I called tech support and he turned off their voicemail for me and when I told him about what happens with my answering machine he simply told me that the person was hanging up before leaving a message. I said OK. Today, someone calls, leaves a message, hangs up and then the same fast busy signal pierces through the answering machine speaker for another 30 seconds. Anyone else have this problem? Suggestions how to fix it? Thanks. |
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XPAMD
Premium
join:2002-06-08
united state | Yep, I get it too. And Nope I don't know why either. |
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tcent3
join:2006-09-23
Syracuse, NY
| said by XPAMD  :Yep, I get it too. And Nope I don't know why either. Yeah. Other than that, ViaTalk would be friggin awesome. Any help is appreciated from others. Thanks. |
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CyberSultan
Premium
join:2006-07-20 | reply to tcent3
I wonder if this is something coming from the ATA itself, in the way it communicates/disconnects with the phone/answering machine? |
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UPEngineer
Premium
join:2000-12-30
Chickasha, OK
| I remember reading about this before I think in the trixbox forums..
I think that VT is using a flavor of asterisk for their service. And I believe the problem is in their dialplan/contexts.
The problem is the hangup() command. I have read that if you do not use the h extension with the hangup command that it doesnt properly hangup and the answering machine does not actually detect the hangup hence the busy signal.
For example, I am using asterisk with VT. I had the same problem with the hangup/busy with my answering machine.
After reading the post about the h extension I changed all of my extensions from:
s,n,hangup to
h,n,hangup
and the probably went away.
Maybe some of the asterisk gurus in here can chime in..I have tried to find that post again but cant.
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Scott Alexander |
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tcent3
join:2006-09-23
Syracuse, NY
| said by UPEngineer :I remember reading about this before I think in the trixbox forums.. I think that VT is using a flavor of asterisk for their service. And I believe the problem is in their dialplan/contexts. The problem is the hangup() command. I have read that if you do not use the h extension with the hangup command that it doesnt properly hangup and the answering machine does not actually detect the hangup hence the busy signal. For example, I am using asterisk with VT. I had the same problem with the hangup/busy with my answering machine. After reading the post about the h extension I changed all of my extensions from: s,n,hangup to h,n,hangup and the probably went away. Maybe some of the asterisk gurus in here can chime in..I have tried to find that post again but cant. How would I change this? Thanks for your help! |
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tommy13v
Premium
join:2002-02-15
Glenville NY
 ·ViaTalk
| reply to UPEngineer
said by UPEngineer :I remember reading about this before I think in the trixbox forums.. I think that VT is using a flavor of asterisk for their service. And I believe the problem is in their dialplan/contexts. The problem is the hangup() command. I have read that if you do not use the h extension with the hangup command that it doesnt properly hangup and the answering machine does not actually detect the hangup hence the busy signal. For example, I am using asterisk with VT. I had the same problem with the hangup/busy with my answering machine. After reading the post about the h extension I changed all of my extensions from: s,n,hangup to h,n,hangup and the probably went away. Maybe some of the asterisk gurus in here can chime in..I have tried to find that post again but cant. That is correct. My answering machine does the busy signal as well but is smart enough to not leave that as part of the message.
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Asterisk Scripts |
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tcent3
join:2006-09-23
Syracuse, NY | reply to tcent3
Ahhhhh. I just sumbitted a ticket. Hopefully they can help me do this if possible. |
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Fisamo
Premium
join:2004-02-20
Apex, NC
·VOIPo
·AT&T CallVantage
| If you can login to your Advanced settings on your PAP2, and click on the Regional tab, go down to the section that says "Control timer values". There are two settings there that I'd like to know the values of--CPC delay and CPC duration. I don't use an answering machine with VT, but most answering machines will detect the CPC cutoff (and stop recording, because the caller has hung up) if it's properly programmed. Please post what values are in your settings, and then turn provisioning off, and make the following changes (if necessary):
CPC Delay: 2
CPC Duration: 0.75
(You might change CPC Duration to 1, if 0.75 doesn't work.)
If these settings fix your problem, have VT makes those changes in your profile on their end so you can turn provisioning back on. |
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tcent3
join:2006-09-23
Syracuse, NY | I don't have the login info for the ATA. This issue is too complicated for email yet their phones are busy all day me being the 20th caller in line. Seriously thinking about signing up the priority support.......... |
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no_one
@iauq.com | reply to tcent3
I do not think it is to complicated for email. You explained it here easy enough. Plus they can send you the pap password if needed to try the suggested fixes. |
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Fisamo
Premium
join:2004-02-20
Apex, NC
·VOIPo
·AT&T CallVantage
| reply to tcent3
I'd recommend that you submit a ticket and ask for the PAP login information. They will give it to you upon your request. Once you have the password, try making the changes. I do think it will be far easier for you to enter the settings yourself (no slam against VT tech support intended here, but on issues like this, I tend to be somewhat 'hands-on'). If you do it yourself, you'll know EXACTLY when it's done, and you can 'undo' it easily enough (turn provisioning back on).
You want to ask for the administrative login password. Once you log in, click on the "regional" tab to find the settings I listed above. |
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Wild Goose
join:2006-12-03
| As others have said, you want to ask the tech to change the following values for you (or, if you have the admin password, you can do this yourself. On a Linksys/Sipura device, you have to do an admin login, click on "Advanced View" (this may take several seconds to finish loading), then click the "Regional" tab. Scroll down and you should see a section labeled "Control Timer Values (sec)" - usually it's the bottom two values in that section that you are interested in. Set them (or ask the tech guy to set them) as follows:
CPC Delay: 2
CPC Duration: 1
(I recommend 1 for the CPC duration, you might get by with less but why chance it, since you gain absolutely nothing by making it shorter.)
In addition, there MAY be a few (probably very few) answering devices that are controlled by polarity reversals. If the above doesn't work, as a last-ditch effort you could try going into the individual line tabs (you have to do this one separately for each line), scroll down to the "FXS Port Polarity Configuration" section (usually it's at the very bottom of the page), and change this setting:
Callee Conn Polarity: Reverse
Sometimes you may have the situation where you can access the Line tabs but not the Regional tab, if so (and if you can get to the Callee Conn Polarity setting) you can try that one first - it just might work. However, the CPC setting is usually the far more reliable way to go, and I'm kind of surprised that most VoIP providers don't enable it by default because it also helps avoid the situation where the phone has a "hold" button and you put a call on hold and then forget about it - when the caller hangs up, depending on the actual hold circuit in the phone, the line will usually release if CPC is enabled (unfortunately it doesn't work for outgoing calls). |
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tcent3
join:2006-09-23
Syracuse, NY | Got the login info. I changed the CPC Duration to 1. It works now! Thanks for everyone's help. |
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N9MD
Premium
join:2005-10-08
Wayne, NJ
·VOIPo
·ViaTalk
·PHONE POWER
·Callcentric
2 edits | reply to tcent3
said by tcent3 :...does anyone get a fast busy signal after someone leaves a message on their PHONE answering machine? This problem is not only with ViaTalk. I have a PAP2-NA with SunRocket on Line 1 and VoiceStick on Line 2 connected to a Uniden 5.8GHz base station with answering machine. Unanswered incoming calls to either line, with or without the caller leaving a message, result in a 5 second "fast busy" when the caller hangs up --- not recorded on the answering machine. This does not occur when I use my SunRocket provided ATAs (Telco AC211 and Innomedia) with the same Uniden system.
Addendum: As Fisamo suggested and Wild Goose echoed, I changed the PAP2-NA Regional setting for CPC Duration from 0 to 1 --- solving the "fast busy" problem. Thanks, guys! |
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B
Premium,MVM
join:2000-10-28
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Great thread! Thanks, Fisamo.
I think this happens on my answering machine sometimes, using my SR Innomedia. Maybe I'll poke into it at some point to see if there's a CPC setting available...
-- B
--
In a realm outside causality and function |
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Fisamo
Premium
join:2004-02-20
Apex, NC
·VOIPo
·AT&T CallVantage
| reply to Wild Goose
Good catch on the callee polarity. Most answering machines I've seen work with the CPC feature, so I wasn't aware of the polarity as a potential fix.
As for duration, IIRC, my CallVantage TA is set to 0.75 (I can't get at the page anymore to check it out). When set at 0.75, you should hear the line "drop" followed by the fast busy, if you're listening in on the phone (instead of using the answering machine). IIRC, setting CPC duration to 1 will give you a dialtone after the line "drops" instead of the fast busy. So, for waiting that extra 1/4 second, you don't have have to hang up the phone before making another call.  |
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ChrisFix
join:2006-07-24
Chapel Hill, NC
| reply to N9MD
said by N9MD :said by tcent3 :Addendum: As Fisamo suggested and Wild Goose echoed, I changed the PAP2-NA Regional setting for CPC Duration from 0 to 1 --- solving the "fast busy" problem. Thanks, guys! Add me to the list of happy campers with the above change...works like a charm. I didn't think there was a fix for this problem - but am really happy there is! Thanks guys for the advice... |
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