PghNeon
join:2006-12-21
Pittsburgh, PA
| Comcast Does It Again - HSI Cancellation
Just called Comcast to cancel my HSI service.... was going to go up to the payment center myself but a family emergency prevented me from getting up there yesterday or today. So I called today so I could be cancelled in the month of December as to not be charged for January.
Told them I wanted to cancel and they offered to pick up my modem. This sounded convenient as I have to work everyday this week an can't make it up during their business hours... plus my DVR is bad and I wanted it changed out... but the girl told me she couldn't do the DVR on this ticket. Ok whatever... I'll do it myself another time.
The first appointment they have to pick up the modem is next Thursday... I said I'd prefer a Monday as long as I don't get charged for the internet service in the meantime. Thank God I mentioned this as she then said it doesn't work that way... you get charged until they get the modem back since they have no way of knowing whether you're using it or not.
Ha! The company that cutoff my usage two weeks ago with no warning now says they can't do that.
This is the final straw... I was going to keep Comcast at least until Verizon TV was available in late 2007... now I'm going to Dish for their 10 month deal.
Their motto should be "Comcast: Finding new ways to jerk people around".
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fdgfd
@comcast.net | reply to PghNeon
Re: Comcast Does It Again - HSI Cancellation
LOL yea typical experience. |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
1 edit | reply to PghNeon
"you get charged until they get the modem back since they have no way of knowing whether you're using it or not"
I believe this would be correct....You could indeed be downloading 100's of Mb's while not paying for the service.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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PghNeon
join:2006-12-21
Pittsburgh, PA
| said by hobgoblin  :"you get charged until they get the modem back since they have no way of knowing whether you're using it or not" I believe this would be correct....You could indeed be downloading 100's of Mb's while not paying for the srvice. Hob Hmmm... they had no trouble preventing me from doing that 2 weeks ago.
Goodbye Comcast. |
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PghNeon
join:2006-12-21
Pittsburgh, PA
1 edit | I wonder what they do when you OWN your cable modem.
Do they expect you to get out a hammer and pulverize it while they listen in on the phone? |
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Big_D
Premium
join:2003-06-02
Augusta, GA | Office Space!
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You want the truth? You can't handle the truth! |
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ViosDevil
@comcast.net
| reply to PghNeon
said by PghNeon :Just called Comcast to cancel my HSI service.... How much would Verizon charge you to terminate your 1 year Fios contract right now? |
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rob2006
join:2006-11-07
Austell, GA
| they actually can  just remote your mac address from the system they just want to get that extra money. life is all about money to them. |
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Titus Pullo
I came, I saw, I slept
join:2004-06-26
 ·Embarq
| reply to PghNeon
said by PghNeon :Just called Comcast to cancel my HSI service. ... you get charged until they get the modem back since they have no way of knowing whether you're using it or not.
Gotta love that selective provisioning; it's COMCASTIC!
When you deal with a big company like this you're basically a fleck of breakfast cereal in the CEO's stool: he'll never notice and you're surrounded by elegant stink in a swirling pool.
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"I am not young enough to know everything."
Oscar Wilde |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
 ·Comcast
| reply to PghNeon
said by PghNeon :I wonder what they do when you OWN your cable modem. Do they expect you to get out a hammer and pulverize while they listen in on the phone? They want their modem back. It's theirs. Not yours. Therefore, service doesn't end until their equipment is back, regardless if you are using the service or not. They need to ensure that they get their equipment back.
Further, if you own your own modem, then they don't care about your modem and can just remove the MAC Address of the modem from your account, disabling the modem from acessing the Internet via Comcast's network.
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YourIP.US - Quickly Locate Your IP! |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast
| reply to PghNeon
said by PghNeon :said by hobgoblin :"you get charged until they get the modem back since they have no way of knowing whether you're using it or not" I believe this would be correct....You could indeed be downloading 100's of Mb's while not paying for the srvice. Hob Hmmm... they had no trouble preventing me from doing that 2 weeks ago. Goodbye Comcast. You abused the service and were a bandwidth hog. You leaving Comcast is a good thing for us.
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YourIP.US - Quickly Locate Your IP! |
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PghNeon
join:2006-12-21
Pittsburgh, PA
1 edit | said by Rob : You abused the service and were a bandwidth hog. You leaving Comcast is a good thing for us. Comcast won't realize they have a problem until they're in a lot of trouble... people are leaving in droves in FIOS areas.
Tons of Dish here and lotsa people switching to FIOS. |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast
1 edit | said by PghNeon :said by Rob :You abused the service and were a bandwidth hog. You leaving Comcast is a good thing for us. Comcast won't realize they have a problem until they're in a lot of trouble... people are leaving in droves in FIOS areas. Tons of Dish here and lotsa people switching to FIOS. I'll admit that if FiOS was available, I'd switch. But it isn't and I doubt that people are leaving in "droves". Not everyone has bad experiences with Comcast... and many have had bad experiences with Verizon.
A Dish does NOT indicate they do NOT have cable Internet. It just means they prefer Satellite TV.
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YourIP.US - Quickly Locate Your IP! |
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PghNeon
join:2006-12-21
Pittsburgh, PA
| said by Rob :I'll admit that if FiOS was available, I'd switch. But it isn't and I doubt that people are leaving in "droves". Not everyone has bad experiences with Comcast... and many have had bad experiences with Verizon. A Dish does NOT indicate they do NOT have cable Internet. It just means they prefer Satellite TV. Nobody said that... but I've never seen so many Dish customers in one neighborhood in all my life (been here 2 years).
Just another example of Comcast losing out on customers.
No surprising, Comcast cable prices aren't competive and their customer service sucks eggs.
Now I'm seeing FIOS installs on a daily basis.
Oh... and on top of it... during this call I cancelled my HBO (I never watch it) and of course I got the "well, you're still paying the $15.95 Adelphia price... I can give it to you for $5." Ummmm.. no.
Classic!! This is how these cable companies operate... they screw their existing customers over and only offer the deals when you're in the act of cancellation. |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast
| said by PghNeon :said by Rob :I'll admit that if FiOS was available, I'd switch. But it isn't and I doubt that people are leaving in "droves". Not everyone has bad experiences with Comcast... and many have had bad experiences with Verizon. A Dish does NOT indicate they do NOT have cable Internet. It just means they prefer Satellite TV. Nobody said that... but I've never seen so many Dish customers in one neighborhood in all my life (been here 2 years). Just another example of Comcast losing out on customers. No surprising, Comcast cable prices aren't competive and their customer service sucks eggs. Now I'm seeing FIOS installs on a daily basis. Oh... and on top of it... during this call I cancelled my HBO (I never watch it) and of course I got the "well, you're still paying the $15.95 Adelphia price... I can give it to you for $5." Ummmm.. no. Classic!! This is how these cable companies operate... they screw their existing customers over and only offer the deals when you're in the act of cancellation. Well I'm going to stop defending Comcast in fear that you'll stay with them.
Have fun with FiOS.
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YourIP.US - Quickly Locate Your IP! |
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rob2006
join:2006-11-07
Austell, GA | well they careless if 1 custumer goes to dish. but if they start to see that 10-20 custumers from that area are leaving they will do something. |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| This gentleman was a Bandwidth abuser shut off for impacting the enjoyment of his neighbours by downloading day and night.
He has an axe to grind against the company and as his last thread was closed has started this one.
Bye...
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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PghNeon
join:2006-12-21
Pittsburgh, PA
1 edit | said by hobgoblin :This gentleman was a Bandwidth abuser shut off for impacting the enjoyment of his neighbours by downloading day and night. He has an axe to grind against the company and as his last thread was closed has started this one. I didn't start the "Comcast Abuse" thread so get your story straight. |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| "I didn't start the "Comcast Abuse" thread so get your story straight.
You're a sad individual"
Agreed, you just posted so much in it It felt like yours.
Actually I am very Jolly!
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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