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dvdivx

join:2006-02-04
Seattle, WA

Comcast abuse phone call.

Just had a call stating my account was over the limit although they did not say what the limit is. Downloaded 300+ gb this month to catch up on some stuff since my computer was dead for a while. Now I must keep the account downloads to a minimum or loose service for 1 year as per the phone call. Evidently there aren't any letters any more or one just shows up later on.
Mostly an FYI. My guess is the limit is 300gb/mo. If I had to guess. You would be surprised how fast that can get used up with streaming HD video.


EnasYorl
Thieves World

join:2001-12-02
West
Reviews:
·Anveo
said by dvdivx:

Just had a call stating my account was over the limit although they did not say what the limit is. Downloaded 300+ gb this month to catch up on some stuff since my computer was dead for a while. Now I must keep the account downloads to a minimum or loose service for 1 year as per the phone call. Evidently there aren't any letters any more or one just shows up later on.
Mostly an FYI. My guess is the limit is 300gb/mo. If I had to guess. You would be surprised how fast that can get used up with streaming HD video.
Well to hit that number you have to be downloading 16 hours a day for 30 days at a rate of 1.33Mbps.

That is a ton of usage. That would mean on average your using up ~4% of the total network on that CMTS port all the time.

I'm guessing your actually using up 15% of the network all the time during Peak hours and it's affecting other users that might be calling in to complain about slow speeds.

Remember this is DOCSIS not DSL.


Apollo729

join:2006-08-28
Avis, PA
reply to dvdivx
It wouldn't hurt to download during off peak hours.


iamanon

@comcast.net
reply to dvdivx
I had the same warning call recently. The rep told me to "cut down your internet use drastically". I asked him what is the limit that I need to follow and the rep wouldn't tell me. I told him, then how can I monitor myself to not overuse my internet connection if I don't know the limit to follow? He still couldn't tell me a limit. He said my usage is above average. I asked so what is the average bandwidth use that I need to follow. He couldn't tell me. He offered me a URL to service agreement. I stated that there is not limit or average bandwidth usage stated on the service agreement, so how is (re)reading the service agreement going to help me. I then asked what does "cut down my internet use drastically mean"? Down to 1GB per month or 100GB per month? He couldn't tell me but told me again to "make drastic changes to my internet use".

After 30 minutes, he was really irate, started raising his voice, and told me that I'm difficult. I told him that if this is a warning to me, then he has not provided me with any information on how to avoid this in the future, so the warning is useless to me.

Comcast blows. This "unlimited" versus "(bandwidth) abuse" needs to be defined - maybe a class action lawsuit will be the final solution. If it wasn't for the monopoly of the cable and telephone companies, and I have more choices than two for an internet service provider, I would've been long gone from Comcast a long time ago.

1.33Mbps - that's alot? That is only 12% of Comcast's advertised download bandwidth. Customers are not expected to use at least 12% of their available bandwidth??

And there is no offpeak/onpeak usage difference on my bill. Last time I checked, Comcast cable modem isn't a cellphone service??


Rob
Premium
join:2001-08-25
Miami, FL
kudos:2

1 recommendation

reply to dvdivx
300GB? Good Lord Man. I can't even hit 2GB a month (both ways) and I spend about 9hrs a day on the computer (programming, etc).


Rob
Premium
join:2001-08-25
Miami, FL
kudos:2
Reviews:
·Comcast

1 recommendation

reply to iamanon
"Comcast blows. This "unlimited" versus "(bandwidth) abuse" needs to be defined - maybe a class action lawsuit will be the final solution."

They cannot define it or else people (most likely like yourself) would come right underneath that limit each month. So if they say 300GB, you'd do 295GB and then would argue with them that "it's under the monthly allowance".


Wayne99021
Premium
join:2004-12-28
Mead, WA
kudos:1

1 recommendation

reply to dvdivx
I have been reading for sometime on this forum about abuse so I downloaded DU meter to see what mine was.
In the last 14 days I have been using my connection more than usual to upload and download Christmas pictures from my family and friends.
In those 14 days I have used 1.62 gig both ways.
The question I have is what can a person be using their connection for that uses 300 gig a month and still be legal?.
I am not trying to knock anyone, I would just like to know what is out there that could use that much bandwidth.

k6az

join:2003-09-13
Powhatan, VA
I'd like to know as well.

My December totals were 7.33 down, 1.24 up. The most bandwidth I've ever used in a month is 55gb and I was afraid of getting "the call" then. But 300gb? That is equal to over 60 DVDs.


dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
kudos:18

2 edits
reply to Wayne99021
I pull 15-25GB per month...
I wouldn't mind taking that up a notch or two - if there was anything worth downloading, I might!

One small problem though... there isn't anything worth downloading!
Sure isn't any DVDs worth downloading, and one can only download so many Linux installs(I know, I've got most of them!).

Sure wish one of these bandwidth hogs would just say(or at least *hint* to) what they find to download to equal 300-???GB per month.

None of this complaining about bandwidth caps, WTF are y'all downloading?

EDIT: Clarified my GB/month usage.
--
Think outside the Fox... Opera


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11

2 recommendations

reply to k6az
said by k6az:

I'd like to know as well.

My December totals were 7.33 down, 1.24 up. The most bandwidth I've ever used in a month is 55gb and I was afraid of getting "the call" then. But 300gb? That is equal to over 60 DVDs.
Exactly. The people getting calls and letters know exactly what they are doing.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

tishoo

join:2006-12-12
Ashburn, VA
reply to dvdivx
said by dvdivx:

Mostly an FYI. My guess is the limit is 300gb/mo. If I had to guess. You would be surprised how fast that can get used up with streaming HD video.
Where on earth are you finding HD video that is streamable, anyway? And isn't DiVX compressed!?

And boy am I glad I don't live in your neighborhood.

It is unfortunate, but necessary for cable companies to 'warn' the constant/super-heavy users. In the grand scheme of things, given the current state of the networks, perhaps you should get your own half or full T1 or something. That is some really, really heavy usage!

Also, you didn't mention this, but is most of your streaming HD video P2P network sourced? And are you ALSO sharing out a bunch, pegging your upload side constantly?

I'm a relatively heavy (I thought!) user as well, and my main PC (which does 80% of my net access) has never exceeded 10-12 Gb in a month according to DUMeter. I bet my multiple TiVos add a few hundred MBs or so! 300GB is quite unimaginable, seriously!!


snipper_cr
Premium
join:2002-01-22
Wheaton, IL
reply to EnasYorl
said by EnasYorl:

Remember this is DOCSIS not DSL.
What do you mean?
--
Serenity Day - June 23rd 2006. You Can't Stop the Signal

Badonkadonk
Premium
join:2000-12-17
Naperville, IL
kudos:5
THe whole "cable is shared" argument.


drmorley
Premium,MVM
join:2000-12-20
Park Ridge, IL
reply to dvdivx
I called Comcast today because I've got to upload 100GB worth of data to a server I manage. I explained my situation to the rep and asked her if this would violate their any of their policies/rules/aup/etc. She put me on hold for a few minutes and then said that if I transferred more than 300GB in a month I'd likely have a problem.

I have no intent of doing this upload from home, but it was interesting to hear them actually admit that 300GB was the magic number.
--
»tehblogs.com


sortofageek
Runs from Clowns
Premium,Mod
join:2001-08-19
kudos:24

1 recommendation

reply to dvdivx
Just a reminder to all, from the last locked topic on this subject: »Re: Comcast usage "Abuse"?

Some links for you:

»Comcast High Speed Internet FAQ »Does Comcast have bandwidth use limits?
»/faq/8865

I think most would find this more interesting if that said is something which hasn't been said before.
--
My Folding@Home Farm * Join Team Helix? * I am praying for Rebekah.

MushyBubbler

join:2004-01-23
Portland, OR
I fully support Comcast in this. Why should I have to suffer with slower speeds when other people are abusing the system? I do tons of stuff with my comcast connection besides just surfing the web and I come NO WHERE near 300 GB...

If you want to stream HD movies and download everything you can imagine, fork over the money and get a dedicated T1 line or something similar which doesnt affect other people.


icex
Premium
join:2004-05-22
USA
reply to dvdivx
How could anyone use 300gbs in a month? Catching up on stuff eh? Mind telling us what this stuff is? My bet is oh say p2p....
--
Team Discovery

hadirtyJlo

join:2004-03-31
Elk Grove, CA
reply to MushyBubbler
I would love to be able to fork over the money for my own dedicated "T1 line or something similar," but until the prices come down from $400/mo for ONE T1, it's not going to happen. I stream high quality video for probably 6-8 hours a day from both own-age.com and from gwchannel.tv. Easy 160GB per month, more if I have more free time. I also download TV shows, not the DVD rips of them, but the HD rips you can get via TIVO and other DVR services. That can add up to another 100GB/mo. Plus, everyone's favorite item to beat on, (no pun intended), porn. Old stuff gets stale, new stuff is fun, 20-100GB/mo. I watch my torrents and usually, during the 5pm-10pm timeframe, they are limited a bit, at least on the upload. I seriously doubt that my measly 8Mbps connection here will stress the node. Back to my point though, to get the same speed, or something similar, I'd be looking at a minimum of almost $1000/mo for renting the line and the bandwidth, so no, I'm not going to go get a T1 run to my house because you feel you have slower net for a couple hours a day with no real proof.

DJ


dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
kudos:18
Are you doing this on a Comcast(or any other residential service for that matter)?

This is not what a residential service is intended for.
At ~$50 per month, what exactly do people expect?

None of this capability stuff either!
Comcast is selling speed, not volume.

Did *we* read our TOS/AUP?
Sure doesn't sound like it...
--
Think outside the Fox... Opera

fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3

2 edits

1 recommendation

reply to iamanon
"...and I have more choices than two for an internet service provider, I would've been long gone from Comcast a long time ago."

If there were 200 ISPS available to you and they all did the same thing, you'd still cry foul... what does the number of ISPs have to do with anything? We've heard MONOpoly, DUOpoly, then I was blown away to see the TRIOpoly... what's next...? The QUADopoly? Pentopoly? When did it end?

--
"Wipe out the national deficit over night... Tax the stupid!" - about 50 gMail invites available. PM if you'd like one.

champkind

join:2007-01-04
02342

1 edit
reply to icex
»www.majestic12.co.uk/

This is legal. I downloaded somewhere around 4TB for this project alone from april-december with adelphia. Add in some (still legal) videos and other stuff, and still adelphia never called or complained about abuse. I live in a pretty rural area, and AFAIK the network can handle it. (My adelphia was switched to comcast.)


viperpa33s
Why Me?
Premium
join:2002-12-20
Bradenton, FL
reply to dvdivx
I just don't understand why they can't tell you how much you can use. I think it's pretty simple to me. How can you tell a person to change there habits if they don't know what to use. You can't say your unlimited and then say there is a limit without give any set number to go by.

So what would be a good round number for normal internet usage? I am not talking about just a little web browsing and looking at emails.


Morty7
Premium
join:2004-09-18

1 edit
said by viperpa33s:

I just don't understand why they can't tell you how much you can use. I think it's pretty simple to me. How can you tell a person to change there habits if they don't know what to use. You can't say your unlimited and then say there is a limit without give any set number to go by.

So what would be a good round number for normal internet usage? I am not talking about just a little web browsing and looking at emails.
I strongly recommend reading the entire thread this forum's mod ( sortofageek See Profile) posted.

Her post is here:
»Re: Comcast abuse phone call.

Here is the full previous thread:
»Comcast usage "Abuse"?


PolarBear03
The bear formerly known as aaron8301
Premium
join:2005-01-03

1 recommendation

reply to dadkins
said by dadkins:

I pull 15-25GB per month...
I wouldn't mind taking that up a notch or two - if there was anything worth downloading, I might!

One small problem though... there isn't anything worth downloading!
The most I've ever used in one month was 80gb down, and that was only because I was pissed off at my roommate for being late with his rent, so took it out on him in bandwidth (he was an avid gamer and bandwidth was worth more than diamonds to him).

But like Dadkins said, what 300gb is worth downloading? Surely you cant go through THAT much pr0n!
--
"I invented it, Bill made it famous." --David Bradley, the inventor of Ctrl+Alt+Del.


flako

@comcast.net
reply to champkind
said by champkind:

»www.majestic12.co.uk/

»www.majestic12.co.uk/projects/ds ··· p?id=927

This is legal. I downloaded somewhere around 4TB for this project alone from april-december with adelphia. Add in some (still legal) videos and other stuff, and still adelphia never called or complained about abuse. I live in a pretty rural area, and AFAIK the network can handle it. (My adelphia was switched to comcast.)
Once again, legal or otherwise, it is all part of one's overall consumption..........
Expand your moderator at work


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11

1 recommendation

reply to champkind

Re: Comcast abuse phone call.

said by champkind:

(My adelphia was switched to comcast.)
Which means you play by their rules......

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson


PolarBear03
The bear formerly known as aaron8301
Premium
join:2005-01-03

1 recommendation

reply to dvdivx
This has all been said/complained about before. Here's my idea of how it works:

There are no real set gigabyte amount caps for any particular area, as much as you and I would like there to be. Does that suck? Yes. Do I like it? No.

How do they determine if you're an "offender?" They look at the consumption of everyone in the neighborhood. If one (or a few) people's consumption is a certain percentage higher than the median, those get warned. So really, the cap is more of a percentage than an actual set limit.

The catch is, if most of the people in your neighborhood only use their internet for basic web browsing and email, you are going to stick out at a much lower actual consumption amount (I've heard of people getting the infamous warning letters for downloading ~80gb). On the flip side, if, say, you live in a college town full of students who constantly rape p2p networks, you can download a lot more without sticking out (like the 300gb the OP states).

The real problem is, unless you can make an obvious generalization about your neighborhood (say you are in a college town, or a retirement community), you really have no idea what it is going to take to stick out and get their attention until you do it, because you do not know what the median usage is.

Kind of like a tourist speeding through Montana (during the no-speed-limit days). You don't really know how fast you can get away with going, until you see the lights in the rear view. But you can estimate how fast you can get away with going by considering weather, visibility, traffic volume, and the particular roadway (highway, street, dirt road, etc.).

And quite frankly, 300gb is simply too much for a $50/mo residential connection. For that amount of throughput, the OP should at least be paying for business-class service, if not a T-x of some sort. If he doesn't want to, he needs to replace some of his downloads with a subscription to Hustler.
--
"I invented it, Bill made it famous." --David Bradley, the inventor of Ctrl+Alt+Del.


pipdipchip
8 Megabits A Second
Premium
join:2003-12-04
Hanover, MN

1 edit
reply to Rob
said by Rob:

300GB? Good Lord Man. I can't even hit 2GB a month (both ways) and I spend about 9hrs a day on the computer (programming, etc).
2GB is probably fairly low for most BBR and techie users. I can easily exceed 10GB with just average use. I think my highest month was around 50GB-75GB. I think anything under 100GB is fine. Once you start getting over 250-300GB, you're asking for it. I've heard of people that claim to download 500GB+ and don't hear anything from Comcast.
Expand your moderator at work