Wave Broadband > System capacity problems in Port Angeles/Sequim area

System capacity problems in Port Angeles/Sequim area

Just to clarify, by "their system" I mean what I'm assuming is the router at 10.4.0.1. With all the new services they're offering and the usual increase in broadband users and usage, the router is hitting a resource limitation, probably CPU, due to the number of packets-per-second. The additional blades they're installing should spread the load. The tech said they only had one blade at the moment and were adding three more.

reply to JohnD
They are using fiber for their backhaul to the Internet provider, but I don't think it's PUD fiber. It'd be nice if they utilized some of the PUD fiber for local distribution.
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The views expressed herein are not necessarily those of anyone else, including the poster.If you want to see my views, look at »www.phoneboy.com

reply to JohnD
So... exactly how much "PUD Fiber" do you guys expect Wave to use in Kitsap county (which is served by Puget Sound Energy, and has no PUD)? Granted there is PUD in Mason County & Clallam County. But Wave's network is already an HFC network, making very extensive use of fiber.

I can tell you from a very reliable source that Wave's capacity issues in Port Angeles are directly related to an unexpected growth in commercial accounts. If it weren't for the recent storms, the upgrade would have been completed before the first of the year.

You are correct in that there is no PUD fiber in Kitsap County. I know there was talk about it, but nothing never happened (big surprise!).

I know that Wave is now serving the City of Bremerton with their downtown wireless setup. Are you saying this has contributed to the capacity issues? I would probably assume this is why speed fluctuates quite a bit in the evening hours. I still haven't seen it get down to a crawl and has still been acceptable.

reply to JohnD
The latency is fucking horrible. I am about to call and bitch once again. What good is the speed when there are 3 to 5 second stalls between pages.

My understanding is that this particular capacity problems is only affecting the Port Angeles/Sequim area. If you're having problem outside of that it could be something unrelated, and worth complaining about.

I have access to a business class cablemodem connection in Port Angeles as well as my residential connection. I thought the difference in latency was interesting, maybe some quality-of-service is being used?

From business class to 10.4.0.1:
--- 10.4.0.1 ping statistics ---
100 packets transmitted, 100 packets received, 0.0% packet loss
round-trip min/avg/max/std-dev = 6.639/29.463/156.099/23.630 ms

From residential class to 10.4.0.1:
--- 10.4.0.1 ping statistics ---
100 packets transmitted, 100 packets received, 0.0% packet loss
round-trip min/avg/max/std-dev = 9.629/51.290/249.281/43.010 ms

Does wave publish any network stats like from mrtg? It'd be interesting to see just how many megabits(gigabits?) and packets/sec they're pushing in the different service areas...

reply to Badluckguy

reply to Badluckguy
No PUD? I beg to differ:

»www.kpud.org/telecom/index.html

And yes, they have fiber routes. Most of the fiber is north of Port Orchard, though there appears to be a fiber link down to Belfair along Highway 3 (if my recollection is correct).
--
The views expressed herein are not necessarily those of anyone else, including the poster.

If you want to see my views, look at »www.phoneboy.com

reply to JohnD
I stand corrected on the Kitsap County PUD. Interesting. I was not aware that they had started a PUD solely for providing fiber access to businesses. My understanding from Wave is that they don't utilize any PUD fiber, only Wave's privately owned lines. Our CMTS isn't close to capacity here in Port Orchard.

As far as the WiFi project in Bremerton, that has nothing to do with latency issues, especially in Port Angeles. The Bremerton boardwalk is served from the same node that was built for PSNS military housing, and is isolated from the rest of the cable network.

Don't know about Badluckguy. Seems to be one or two people that have some problems with their service for whatever reason. I've had wave in three different houses now, along with most of my friends and family, and we all have had excellent service. I do wonder about the cursing. I thought that was verboten, but whatever.

reply to Endorphine
Downstream Value
Frequency 663000000 Hz
Signal To Noise Ratio 38.3 dB
Power Level 11.3 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 21
Frequency 33000000 Hz
Power 39.0 dBmV

Values look within range. I am fine on the speed (9.2K dn / 730 up) but the stalls are killing me....

reply to JohnD
Your upstream is too low, and your downstream is too high. Pick up a two-way or better yet a DC-6 from your friendly local Wave technician (or office) and you will probably solve your problem.

Generally speaking:
Acceptable upstream (Upstream Value - Power dBmV) is from around 45 to around 55.
Acceptable downstream (Power Level dBmV) is -10 to +10.

Your modem is being over powered, basically. Personally, I'd throw in a DC-6, and put the modem on the "tap" side. Values out of spec are going to result in lost packets.

Thanks NxtPlato, I will do this....

reply to JohnD
It's still screwed up. I don't understand how anything could take this long to fix, either permanently with new equipment, or some kind of temporary workaround.

reply to JohnD
Just an update for interested parties:
Heard that the new CMTS is in (or going in tonight) and they are working on partitioning the system between Sequim and PA to evenly distribute the newly available bandwidth. All this means that your patience is about to pay off.

reply to JohnD
As usual, pings go to shit in the evening..

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms buffalo.setup [192.168.11.1]
2 25 ms 43 ms 50 ms 24-113-56-1.wavecable.com [24.113.56.1]
3 37 ms 37 ms 24 ms 24-113-127-41.wavecable.com [24.113.127.41]
4 64 ms 24 ms 42 ms wavebroadband-gw.g11-0.oly-cor0.noanet.net [64.
46.232.253]
5 29 ms 84 ms 40 ms srp2-0.wtn-cor1.noanet.net [66.119.192.21]
6 29 ms 18 ms 21 ms 12.127.70.37
7 98 ms 106 ms 109 ms 12.127.6.118
8 100 ms 94 ms 89 ms tbr2-cl11.cgcil.ip.att.net [12.122.10.61]
9 112 ms 99 ms 86 ms tbr1-cl22.cgcil.ip.att.net [12.122.9.133]
10 92 ms 106 ms 94 ms tbr1-cl14.n54ny.ip.att.net [12.122.10.1]
11 103 ms 94 ms 91 ms gar1-p350.nwrnj.ip.att.net [12.123.0.153]
12 168 ms 139 ms 115 ms att-gige.esd1.nwr.nac.net [12.119.140.26]
13 114 ms 129 ms 142 ms 3.ge-3-0-0.gbr2.nwr.nac.net [209.123.11.189]
14 529 ms 127 ms 113 ms 0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233]
15 119 ms 113 ms 115 ms www.dslreports.com [209.123.109.175]

I installed a DC-9 and my modem levels are now much better. However this did not fix my stall issues.....

While their at it, why don't they "fix up" the Wildcat Lake area?

reply to JohnD
The ping times, while not outstanding, aren't that bad until you get off of Wave's network.

Your worst on-network ping is 64ms, and your average is 29.25ms. That's about 15% better than what I get on my Wave connection (going through a wireless router), and quite a bit better than when I "borrow" my neighbor's DSL wifi connection.

If you think Wave has issues, check out the Qwest forums »Qwest or the CenturyTel forums: »CenturyLink

EVERYBODY'S internet slows down in the evening. The internet backbone built on to the Microsoft campus in Redmond slows down at certain times of the day due to excessive traffic. It is a fact of life. Just like rush hour. Wave (along with almost every other ISP in the country) will continue to grow their networks, and will continually operate near capacity. Drastically over-building a network in hopes of future growth has shown to be a very poor decision in the past, and is not likely to be repeated. »news.bbc.co.uk/2/hi/business/2143217.stm

In the end, only the consumers can decide what networks will be built and will grow, and what will whither and die. Gotta love capitalism, baby. Vote with your Visa.

reply to JohnD
I'm not sure what's going on but things are changing. I'm on the 8/1.5 plan and usually get 8/1.3. Speed tests are showing as much as 12 down and only about 1 megabit up. However, yesterday my torrents were only coming in at 3 megabits, and today I'm only getting about 1 megabit down on well seeded torrents. And the latency issue hasn't improved either...

reply to JohnD