kyramilan
join:2006-11-26
Pensacola, FL
| reply to inteller
Re: that is awesome
Calling Comcast...
Press 1 for English, Press 2 for Spanish
1
Press 1 for automated billing, Press 2 for PPV Ordering, Press 3 for PPV Line-Up, Press 4 for Special Offers, Press 5 if your Bill is Past Due, Press 6 for FAQ Billing Questions, Press 7 for Directory Assistance, Press 8 for FAQ on HSI, Press 9 to sign-up for automatic billpay, Press 11 for Channel Line-Up, Press 12 for Repair, Press * for Customer Service |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| Let me correct you.
1 for english .. then other languages.
then it's 1 for residential or 2 for business
Trouble, 1, Add or change, 2, Billing 3
Cable tv 1, HSI 2, phone, 3.
If you are going to add to the discussion, at least be honest about it.
I believe the same thing you guys are ranting about happens when you call your phone company, credit card company, electric company - hell.. call the DMV sometime and see how long you wait.
So what if you waited 2 minutes... why is cable the only one that has these standards? When you can ask yourself that and answer honestly, then let's have a discussion.
The last time I called Qwest, I was on hold for 15 minutes. Where is there fine?
Since the state, city, and counties can't answer their phone in a decent about of time, I hardly find them in any position to regulate a private industry with such strict requirements of 30 seconds to a live operator including call routing time.
This has NOTHING to do with fanbois (as you guys love to term) it has to do with common sense.
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"Wipe out the national deficit over night... Tax the stupid!" - about 50 gMail invites available. PM if you'd like one. |
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halfband
Premium
join:2002-06-01
Huntsville, AL
| said by fiberguy  :So what if you waited 2 minutes... why is cable the only one that has these standards? When you can ask yourself that and answer honestly, then let's have a discussion. In general you have a valid point but in this case the comcast area around Rockville, MD was screwed up to legendary proportions. This is absolutely one case where the industry brought this upon themselves when they would not provide reasonable service until the local government stepped in. The pictures posted a few years back by JT and some of the other comcast forum members of parts of the local cable plant documented a system that was running out of control. Holding Comcast, RCN and now Verizons feet to the fire is a reaction to past treatment.
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Registered Bandwidth Offender #40812 |
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dispatcher21
join:2004-01-22
united state | reply to fiberguy
A couple of years ago, Qwest was fiend for this here in Washington state. Got a credit on my bill. Its all up to the state PUC/local agreements in place. |
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nolesch
join:2006-05-16
Paducah, KY | reply to kyramilan
Press 1 for English, 2 for Spanish.
What about 3 for Italian, 4 for German.
Isn't that a little unfair to the rest of those that still can't speak English in our own country? |
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magicjimmy
join:2006-03-23
Tucson, AZ
| said by nolesch :Press 1 for English, 2 for Spanish. What about 3 for Italian, 4 for German. Isn't that a little unfair to the rest of those that still can't speak English in our own country? Would you move to Italy and expect them to cater to you just because you can't speak Italian? |
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realpro
join:2007-02-02
Cabin John, MD
| reply to nolesch
Well, that is a totally different soap box we are about to climb on -- but since I came here from a non-English speaking country, I feel I have the right to comment on the subject: I feel very strongly that we should NOT make exception for non-English speaking *citizens*. This "let them speak whatever" will destroy the fabric of what makes the US a union. There are stores that answer the phone in Spanish (yes, there are places around here that do that.) and I will not deal with them. And so on, and so on...
Go ahead, start the flame thrower -- I already put on the flame retardant suit  ) |
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