metalhawk
join:2007-02-06
Nepean, ON
| Damn Bell
I guess I should put a little disclaimer that this is a rant about Bell, nothing to do with Teksavvy's service (just in case some anon users decide to run with my comments  )
I sign up with Teksavvy on the 14th, and my service is to go "live" on the 20th. My modem arrives on the 20th, as expected, but lo and behold, no DSL signal. A quick call to TSI's customer service reveals that Bell "didn't finish the job". Nice, Very nice.
I was assured that my billing would be adjusted to take this delay in consideration (not that I was worried), but it still pisses me off. With my Rogers service ending on the 28th (5 business days away), I don't feel very comfortable.
/rant |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| yeah... things have been weird lately. Not sure what's going on with certain installs. Billing would definitely be adjusted for the proper start date but it's still the pain of it all.
The end of month shouldn't be a problem as Bell's escalation process has improved quite a bit...
Rocky
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Rocky/TSIGUY - TekSavvy Solutions Inc. |
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metalhawk
join:2007-02-06
Nepean, ON
1 edit | Well, it's almost the end of that 2nd business day (48 hrs of the opened ticket), and I haven't heard a peep from Bell, nor is my DSL hooked up yet. This is really getting ridiculous. |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| Argghh... Scott from our office is looking into things right now and will contact you shortly.
We currently have 102 tickets opened with Bell... things have been a little weird of late. I hope it starts weeding itself out soon!
Rocky
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Rocky/TSIGUY - TekSavvy Solutions Inc. |
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pulp39
Premium
join:2003-01-28
Ottawa, ON | reply to metalhawk
Metal, Bell probably can't handle the sudden influx of ex-Rogers customers wanting her line!  |
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metalhawk
join:2007-02-06
Nepean, ON
| said by pulp39  :Metal, Bell probably can't handle the sudden influx of ex-Rogers customers wanting her line! I'm sure if they all became Sympatico subscribers the lines would magically be ready on time... |
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metalhawk
join:2007-02-06
Nepean, ON
| reply to R0CKY
said by R0CKY :Argghh... Scott from our office is looking into things right now and will contact you shortly. We currently have 102 tickets opened with Bell... things have been a little weird of late. I hope it starts weeding itself out soon! Rocky Thanks. Although there's just so much that can be done until Bell gets its ass moving. |
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metalhawk
join:2007-02-06
Nepean, ON
| Now this is what I like already with Teksavvy, despite not having the actual service yet. Customer service is on the ball. I was contacted a few minutes ago and told that a Bell worker was dispatched for tomorrow and the hook-up will happen tomorrow morning.
Cheers all around for the gang. Well deserved. |
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metalhawk
join:2007-02-06
Nepean, ON
| This is getting better and better. I get a phone call from the Bell tech a few minutes ago and he was a little puzzled. Bell sent him to the wrong address. He was sent to my old address, where I haven't lived in 2 years. The house is empty and for sale.
My god, this is almost as good (or bad) as a god damned soap opera. |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| What the hell? That doesn't make sense.... You're a brand new client. I guess they don't use the same information for the dispatched people?
Hmm.... not good.
Be sure to call in and let us know what's going on so that we can escalate the issue.
Rocky
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Rocky/TSIGUY - TekSavvy Solutions Inc. |
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metalhawk
join:2007-02-06
Nepean, ON
| I called in, and Steve, I believe, looked into it. Turns out that the info Bell had for my phone number (pulled out of some system) was my old address, the one I was living at when I cancelled everything (phone and internet) that had to do with Bell early in 2005.
And now, the lady at Bell apparently said that my new install date may not be before Tuesday, the day before my Rogers service expires. One more mistake from Bell and I'm screwed with my internet.
But what pisses me off to no end is that apparently the installation was actually done on time, on the 20th, but at the old address. An empty house that is for sale.
Arghhhhhhhhhhhhhhhhhhhhhhhhhh!!!!! |
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rbdwarf
join:2007-01-21
Montreal, QC | Wanna buy a house? I hear they have DSL
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Rob |
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metalhawk
join:2007-02-06
Nepean, ON
| said by rbdwarf :Wanna buy a house? I hear they have DSL -- Rob I lived in that house's basement for 2 years and believe me, you DON'T want to buy that house. |
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TSI Steve
TSI Steve
Premium,VIP
join:2007-01-12
Chatham, ON
| reply to metalhawk
said by metalhawk :I called in, and Steve, I believe, looked into it. Turns out that the info Bell had for my phone number (pulled out of some system) was my old address, the one I was living at when I cancelled everything (phone and internet) that had to do with Bell early in 2005. And now, the lady at Bell apparently said that my new install date may not be before Tuesday, the day before my Rogers service expires. One more mistake from Bell and I'm screwed with my internet. But what pisses me off to no end is that apparently the installation was actually done on time, on the 20th, but at the old address. An empty house that is for sale. Arghhhhhhhhhhhhhhhhhhhhhhhhhh!!!!! Yes it was a system and human error.
On our forms that we submit to Bell for service there are two telephone number fields ..
One for service (which does not apply for a Dry Loop) and one for contact .. Of course his phone number for contact used to be (or still is???) a Bell phone number .. When the person at Bell processed the order they didn't pay attention to the fact that it was a dry loop. They also ignored the address that we listed in the order and pushed it through for the phone number that was in the contact box.
The bigger problem with all of this is, is that they have automated scripts that are supposed to prevent this from happening at all. So there was human error involved (big deal, people aren't perfect and make mistakes) and there was also "computer error" involved. Now in my mind that's bad. Very bad.
FYI:
My Bell rep has sent a note off to her manager about everything that happened in the hopes of correcting the system so it can't happen again.
Steve |
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metalhawk
join:2007-02-06
Nepean, ON
| said by TSI Steve :Yes it was a system and human error. On our forms that we submit to Bell for service there are two telephone number fields .. One for service (which does not apply for a Dry Loop) and one for contact .. Of course his phone number for contact used to be (or still is???) a Bell phone number .. When the person at Bell processed the order they didn't pay attention to the fact that it was a dry loop. They also ignored the address that we listed in the order and pushed it through for the phone number that was in the contact box. The bigger problem with all of this is, is that they have automated scripts that are supposed to prevent this from happening at all. So there was human error involved (big deal, people aren't perfect and make mistakes) and there was also "computer error" involved. Now in my mind that's bad. Very bad. FYI: My Bell rep has sent a note off to her manager about everything that happened in the hopes of correcting the system so it can't happen again. Steve Bah, the frustration is pretty much gone now. I just like logic and common sense, and what happened showed a clear lack of both.
If my situation can avoid more like it, I guess I should feel good about it. hehehe
In any case, thanks to you and the rest of the gang. I wonder how long it would have taken to straighten a similar situation with Bell's own customer service. I shudder just thinking about the possibility. 
Cheers. |
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