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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
 ·Verizon FIOS
| reply to noping
Re: VOD problems
If you are seeing these issues, there's definitely some type of either signal level issue / STB issue / MOCA over the router issue.
Definitely need a tech out. You should see any blocking or stuttering at all.
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"ONE team - ONE city - ONE dream!!" | |
noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
4 edits | Jeep - They have me scheduled for this Saturday from 8AM-5PM, was just wondering if there was anything else I could try to troubleshoot further before then. Oddly enough, the problem was worse on Sunday than it was this morning when I rechecked (though there is still random glitching).
Pretty sure it's not a router issue, I tried throwing my Gentoo Linux box in front and still had the same problem. Couldn't be a "MoCA over the router" issue since I'm stuck with a 610 ONT (Cat5e only) and they didn't give me an Actiontec. Not sure about whether or not it's a signal level issue, they day that I got installed the installers said that it was "acceptable." | |
JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | No Ping-
I'd ask for a new Actiontec - while some folks here hate them, I'm really happy with it.
It could be the NIM box causing issues, but hey, not sure.
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"ONE team - ONE city - ONE dream!!" | |
KA3SGM
- -... ...- -
Premium
join:2006-01-17
West Chester, PA
clubs:
 ·Cricket Broadband
·Verizon FIOS
| reply to noping
The 610 and 611 ONT's both have known video problems(the 610 especially), but not as bad as you are talking about. You said you are using a NIM. Are you using the Verizon supplied router, or did you swap it for your own? Are you experiencing any problems with your phone or Internet service as well?
My Actiontec was acting up last week, similar to the problem you described, and I even lost Internet service too. Power cycling the router, and re-booting PC's made no difference. I have a 612 ONT, which reportedly does not have the video issues of the 610 and 611. The 612 connects to the router over Cat5, NOT coax. Even though coax is an option, I specifically asked them to enable the RJ-45 port on the ONT.
The FSC was going to send a tech out, but I declined, as no one would be here to let them in.
My radical fix idea was to unplug the ONT power supply, remove the battery, wait 5 minutes, plug the power supply back in, then re-connect the battery. Sort of like doing a Ctrl-Alt-Del on the ONT.
That solved all the problems I was having. The ONT just needed a re-boot.
If you do this, you could also make matters worse, so I don't recommend it, but since a tech is coming out anyway, it might not hurt to try.
Expect a phone call from the FSC shortly after doing so, as when they see an ONT "go missing", they want to follow up to see if you had an extended power failure, equipment failure, or if the "replace battery" light on the BBU is lit. | |
noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
2 edits | Curious, in what part of WC are you located? I'm in West Goshen, right near Exton-ish. Any links to other forum posts about the "known video problems (610 especially)"?
Not using the Verizon supplied router. The DI-604 that Verizon gave me nearly two years ago died six months after my initial installation. Currently using a WRT54G 2.0 +Tomato firmware since they didn't give me an Actiontec. Still wondering why they didn't. Not as if I would use it, though, it's just that I wasn't offered one.
No problems with phone or internet, unless you consider not having the promised 20/5 upgrades yet.
said by KA3SGM  :My radical fix idea was to unplug the ONT power supply, remove the battery, wait 5 minutes, plug the power supply back in, then re-connect the battery. Sort of like doing a Ctrl-Alt-Del on the ONT. That solved all the problems I was having. The ONT just needed a re-boot. First thing that I did was kill the power/restart the ONT, router, NIM, STBs, then I ended up calling in to the FSC. They also tried remotely restarting the ONT. Nothing. Didn't get a phone call from the FSC after rebooting the ONT. | |
KA3SGM
- -... ...- -
Premium
join:2006-01-17
West Chester, PA
clubs:
·Cricket Broadband
·Verizon FIOS
| noping, I don't think anyone here has mentioned a known video problem with the 610, but at least 4 techs that have been here said that the 610 has issues with video, and are usually the first thing to be replaced if video problems creep up. My 610 became a doorstop, as did the 611 that followed it, I now have a 612.
I would hope they would upgrade your router to an Actiontec first, as it seems to provide a degree of QOS for the VOD data. If I open up 4 VOD streams on 4 separate boxes, the VOD degrades the Internet connection, but, if I hammer the hell out of the Internet connection, it doesn't affect the VOD.
I am surprised they would add a NIM to your existing Linksys router, as it is not a supported device. Not sure if the WAN port on your Linksys WRT54G is 10 or 10/100, I know the older ones were 10Mbps only, that could be causing a problem, as Verizon throttles the Internet connection up to around 30Mbps to accommodate VOD, without affecting the Internet service.
Tell them you want the Actiontec, shut the WIFi off on the Actiontec, then hang your Linksys off one of the Actiontec's LAN ports.
I am in West Goshen too, other side of town off of Westtown Road, East of Rt. 202, right near Westtown-ish, so I doubt we share a common PON card at the CO that is causing the problem.
Do you have a West Chester or Exton exchange phone number? Problem could be related to Exton CO, or West Chester CO. The Exton CO last I heard was still being set up for video, but they are not yet selling it to West Whiteland, East Caln, or Uwchlan Twp's yet. If you have an Exton phone#, you may be a beta tester on the Exton video plant, since you can get the video service because you live in West Goshen. That could explain the problem too.
Lot's of variables. | |
KA3SGM
- -... ...- -
Premium
join:2006-01-17
West Chester, PA
clubs:
·Cricket Broadband
·Verizon FIOS
| reply to noping
Oh yea, noping, when you killed the power to the ONT, did you pull the battery too? You want a cold restart, NOT a warm reset like the FSC does.
Disconnect battery, pull AC plug, wait a few, plug AC back in, then re-connect the battery last.
Just know what worked for me. | |
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