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Forums » Verizon Launches 'Premium' Tech Support » Would you like an extended warranty with your DSL?
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« Pass the buck  
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guitarzan
Premium
join:2004-05-04
Skytop, PA
·epix

reply to Camelot One
Re: Would you like an extended warranty with your DSL?

Hello DSL Tech support? Yes: On a tracert, I have ping times of 500+ ms on the tenth hop and plenty of lag.

Tech support agent: Sorry there is nothing we can do, it's outside our network. Please hold while I transfer you to our billing department. Cha-Ching.
--
Its the Democrats fault. In fact it is the Speaker of House Polosi fault. Everything is the Democrats fault. Everything. Just like Everything was the Republicans Fault when they were in power.


ipsofacto

@swbell.net
and that rep is absolutely correct. there is NOTHING they can do. Pay for a t1 connection then you can expect anything other then entertainment value connection

notwrth10

join:2007-03-03
1001EB

reply to guitarzan
Depending on what the 10th hop is or who owns it you might deserve to be billed. Ever thought about bothering the hop owner instead of your tech support?

"Were sorry you have 500+ms pings to glbx.net, how is this verizon.net's problem?"

For you we decided you should pay $85 a month with a $100 fine for innudating tech support with a useless question (depending on hop domain name as proof).


guitarzan
Premium
join:2004-05-04
Skytop, PA
·epix

reply to ipsofacto
said by ipsofacto :

and that rep is absolutely correct. there is NOTHING they can do. Pay for a t1 connection then you can expect anything other then entertainment value connection
Even with a T-1 or T-3 connect, outside the network, there is nothing which can be done to remedy the latency. You and the rep would be absolutely correct in that situation.
--
Its the Democrats fault. In fact it is the Speaker of House Polosi fault. Everything is the Democrats fault. Everything. Just like Everything was the Republicans Fault when they were in power.


guitarzan
Premium
join:2004-05-04
Skytop, PA
·epix

reply to notwrth10
said by notwrth10 See Profile :

Depending on what the 10th hop is or who owns it you might deserve to be billed. Ever thought about bothering the hop owner instead of your tech support?
Paying the $10.00 extra per month is as useful as calling the tenth hop owner and secondly I know better than to call tech support, because of an congested or bottle necked router outside of Verizon's network. I should bill you $10.00 for assuming I didn't know that.

said by notwrth10 See Profile :

"Were sorry you have 500+ms pings to glbx.net, how is this verizon.net's problem?"
Its not, however I would be willing to wager many DSL users, will in fact call tech support for that very issue, thinking the extra $10.00 paid will fix the lag.

said by notwrth10 See Profile :

"For you we decided you should pay $85 a month with a $100 fine for innudating tech support with a useless question (depending on hop domain name as proof)
I have decided you shall be billed a $200 fine for missing the sarcasm of my post.... Pay up... Cha-Ching $$$$$$$$ :P

Earning a living as a call center tech support agent must be hell.

BTW: Its an extra $25 for misspelling inundating... Cha-Ching
--
Its the Democrats fault. In fact it is the Speaker of House Polosi fault. Everything is the Democrats fault. Everything. Just like Everything was the Republicans Fault when they were in power.

notwrth10

join:2007-03-03
1001EB

Here's the money... see it... yea it exists. I have been sending those e-mails about claiming the money. Don't you guys get them?

Damn, guess I will have to try harder with my "targets"

Forums » Verizon Launches 'Premium' Tech Support« Pass the buck  


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