|reply to peter_m |
Re: Check this out
The CSR might not even be aware... who knows? Shortly thereafter, I canceled my account with them, since they also lied about a supposed upgrade in my area, which never happened.
Dishplayer 625, DirecTV Plus R15, Windstream Ultra DSL
You are right, the CSR might not be the problem and she might have been told to answer that way. As a corporation, they still lied to you.