 seagreenPremium,Mod
join:2001-05-14
out there | The One, The Only...iGuide Ads Thread There is probably not a lot of need for a *new* thread every couple of weeks on this topic. So here ya go - a sticky thread just for this scintillating topic.  |
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 58483323Gurt me
join:2003-06-23
Normal, IL | Cool.
Well, even though I've gotten used to them it still annoys me that Comcast can be so greedy to be doing this. They keep raising rates and are posting record profits. Comcast certainly doesn't need these ads to survive. It's only to add more revenue to the bottom line. Screw the customers! That seems to be the attitude. |
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 LokerPremium
join:2004-07-11
Fargo, ND | reply to seagreen
it does not even really annoy me....would I rather it not be there? sure...but does it bother me enough to try and fight Comcast the whole way on it? not quite...
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"While preceding your entrance with a grenade is a good tactic inQuake, it can lead to problems if attempted at work." -- C Hacking |
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 Defiance82Computer ElitePremium
join:2002-09-11
Burlington, WI | reply to seagreen
It sucks but It's not too bad.. For the amount of time I watch TV I could care less. |
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| reply to seagreen
If only they would just move that ad down a little tiny bit, we would have that 6th row back! Look closely at that pic.
To get that visual glitch, go into the guide.
Now press My DVR
Go to My Recordings
Push Last twice.
This is Firmware 16.35 on a Moto 6412p2 cable box. |
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 JoeyDeePremium
join:2004-07-23
Las Vegas, NV | reply to seagreen
The New Guide is Rude... While they're only a minor aggravation, I have to say it's little things like this that will make it easy to leave Comcast just as soon as someone comes up with a comparable HSI/HDTV package. For now I'm getting superior HSI, 12Mbps down, 2.4Mbps up, and as near as I can tell, as much HDTV programing as anyone out there.
But, this tacky guide change builds no customer loyalty. It's like "Disregard" for my convenience.
The free market is great. Someone will come along with a better product soon and I'll leave without regret.
Good Customer Relations, Comcast.
Joe |
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 RJSlackerPremium
join:2002-05-28
Miami Beach, FL | reply to seagreen
Re: The One, The Only...iGuide Ads Thread I used to see six rows of channels at a time, now I only see five. 
I like to scroll through movies one at a time to read their descriptions. This is one additional button press for no good reason. It has no functionality besides annoying the crap out me. |
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LokerPremium
join:2004-07-11
Fargo, ND | said by RJ:I used to see six rows of channels at a time, now I only see five. I like to scroll through movies one at a time to read their descriptions. This is one additional button press for no good reason. It has no functionality besides annoying the crap out me. If thats your reason for hating it then I have to laugh....just because you have to push a button one more time?
I can understand and respect hating it on the principal of the matter...but just because of an extra button press?
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"While preceding your entrance with a grenade is a good tactic inQuake, it can lead to problems if attempted at work." -- C Hacking |
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RJSlackerPremium
join:2002-05-28
Miami Beach, FL | I can understand and respect hating it on the principal of the matter...but just because of an extra button press? No, one extra click isn't a huge effort. I just use the page down button when I reach the last show. The point I'm making is that I lost functionality in exchange for a big fat ad. That's the principle I'm hating it on. |
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1 edit | reply to Loker
And as you can see in my screen shot, they can easily add that 6th row of guide information back if they only resize the ad a little bit. Come on now, I can do it for them in Photoshop. Resizing images is a piece of cake. Comcast programmers are just being lazy that's all.
Edit: Here, I really quickly edited that screen shot in Photoshop to PROVE that it is possible to still retain 6 lines of information and have that stupid ad. I only copied the last line of the guide in that screen shot because it was the easiest to do right now. |
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| reply to seagreen
I emailed Comcast complaining about the in-guide ads. Here is the reply, in its entirety. Obviously, they don't give a hoot about customer feedback.
Thank you for contacting us regarding your Comcast cable service.
I understand you have some concerns regarding the banner ads now appearing on your Interactive Program Guide (IPG).
Comcast is using our technology to educate our customers about the value of Comcast Digital Cable service. The banner ads you are seeing on your guide, provide tips and instructions on how to use certain features, like Parental Controls and Favorites. They also promote various programs that are in your regular channel line-up, and provide you with the option to easily set a reminder or recording, tune directly to the program, see other show times, and perform the other functions available on the program information screen.
You will not be charged for view details of any banner ad. The banners simply lead you to information on programs that may be of interest to you. You will only be charged if you order a program with an associated charge - for instance, a Pay Per View or ON DEMAND program or movie.
If you would like to scroll through your television listings without highlighting the ads, use the Page Up and Page Down buttons on your remote.
Comcast is planning to continue showing these ads; however, we do appreciate you sharing your point of view. It is our goal to make sure your Digital Cable television experience is as valuable to you as possible. Thank you for your feedback. I will be happy to share it with the Comcast team that is working on these ads. |
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 MadMANNPremium
join:2005-08-19
kudos:2 | reply to seagreen
All I have to say is, "THANK YOU!" to seagreen  for ONE (count 'em) 1 thread for this.
Now if only we can talk sorto' over in the HSI forum to implant one sticky thread for the whole "Comcast cut me off just because I DL'd enough to fill 20 160GB hard drives". |
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| reply to Bob W
Bob W, you are not the only one who received that response word for word. The fact is, they do not give a rats @ss about what customers have to think about the banner ad. Instead of wasting their time they just click a button and that canned response is e-mailed back to you.
Just a heads up. I'd be surprised if a human being even read your e-mail to them. Perhaps it goes through a computer and does context searches on your message. Based that it figured out your talking about the ad's it then e-mails you that, and discards the message into the bit bucket never to be seen by prying eyes. What a sad world we live in. |
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| reply to RJ
said by RJ:I like to scroll through movies one at a time to read their descriptions. This is one additional button press for no good reason. It has no functionality besides annoying the crap out me. Use the FAV button. It will move to each channel you have marked as favorite, skipping the ad at the bottom. |
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| reply to seagreen
Two days ago there was a small window of time during primetime where we had no ads. I thought it was a glitch so I exited the guide and went back in... still no ads. I saw a healthy 6 lines of program data. Well needless to say, now the ad's are back.
And no the box wasn't rebooted. The guide was fully populated. |
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ak3883
join:2005-08-20
Portsmouth, RI | I have found sometimes right at 8:00, or 9:00, the ads disapear. You hit guide right after the clock hits the hour. I've hit exit, then guide again, for 3-4 times they aren't there. Then after about 20-30 seconds, they will show up again. Some kind of glitch. |
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andyrossPremium,MVM
join:2003-05-04
Schaumburg, IL | The ads update every hour. There may have been a delay in your box grabbing that hour's ads.
I do remember a month or so ago, when the NY area had a big power outage, that the ads disappeared for a day. I'm guessing it affected the local sites getting updates from some master server. On that day, I couldn't connect to work as the VPN went dead. |
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LokerPremium
join:2004-07-11
Fargo, ND | reply to seagreen
there was a guide update last month (they finally implemented iguide on the older DCT's and then updated the DVR's) not a single ad since then...
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"While preceding your entrance with a grenade is a good tactic inQuake, it can lead to problems if attempted at work." -- C Hacking |
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 Travelfan1RIP Analog Go Digital
join:2005-08-23
Woodbridge, NJ | reply to seagreen
»www.comcastspotlight.com/sites/D···subnav=3
Comcast is now promoting in the BroadcastingCable.com web site the availability of the spots in the TV Guide.
Unlike the many here that are against it, it really doesn't botter me at all the ads in the I-Guide, I am not at all against Comcast making some dough on it.
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Comcast of New Jersey II(Union)
Verizon DSL
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LokerPremium
join:2004-07-11
Fargo, ND | reply to seagreen
2 months later and still ad free.... |
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