geo
@comcast.net
| reply to Ebolla
Re: Comcast again starts to cut off Internet bandwidth hogs
"...And also in most cases people doing massive downloading on what is an ever increasing debate of legality..."
Yes, I agree, but this will not necessarily be the case in a very short time. Soon, people will be legally downloading 720p HD movies from Web sites like the iTunes store, and we'll need the bandwidth to download whatever we need or want. In some cases, people will be replacing services they once received from the cable companies, which are used to operating like monopolies (which is going to have to change). Let's face it, bandwidth and Internet speeds in the U.S. are slow compared to some other nations. Our nation is technologically behind, and the Cable TV industry's very slow conversion from analog-to-digital is part of the reason why. |
|
Geo
@comcast.net
| reply to Geo
"...They tell you to cut back. You don't. You get terminated. Pretty simple. Cut back means stop abusing the service. What is complicated about that?..."
Well, if you take the time to read the blog I linked to instead of just commenting without any information, you'll see the guy who's Internet service was terminated did cut back and even asked Comcast how much to cut back.
Apparently, he contacted the Customer Service department about his warning letter and they emphatically told him their was no problem. Still, he substantially cut back on his downloads, (he thought) even though he had no idea how much he should cut back. The Abuse Department (which customers cannot contact directly), still went ahead and terminated his Internet service.
If the tale is true, it seems to me this is unprofessional customer service and poor communications by any standard, but in my experience, it's also representative of how poorly Comcast treats customers -- with arrogance and disdain. |
|
Ebolla
join:2005-09-28
Dracut, MA
| reply to Geo
this has nothing to do with net neutrality, nothing is being hindered at all. And the high usage cutoff is just that, high usage cutoff. You can have Internet and no cable or no phone so that would have nothing to do with any bundles. Also the people impacted by this are what? approx. 1,100 people out of comcast as a whole? People who in most cases are warned and dont curb usage. And also in most cases people doing massive downloading on what is an ever increasing debate of legality (copyright infringment). |
|
Geo
@comcast.net
| reply to Geo
...and by the way, I don't view making these observations as complaining at all. I view it as simply passing along interesting, current and real news and maybe clarifying what a given company may or may not be telling prospective customers about their services.
Why should anyone (except perhaps Comcast or other cable TV employes) get defensive about that? Hey, we're Comcast customers who wouldn't want to get caught up in this either. But with Comcast's lack of HD programming right now (and for the next couple of years), I can see a day coming when some of us may want to start downloading extra content from Web sources. So, like many, I'm simply trying to analyze the facts, look ahead and anticipate if I'm going to have to drop Comcast Internet to be able to achieve this (should it prove to be attractive). |
|
djdanska
Premium,MVM
join:2001-04-21
Glen Ellyn, IL
clubs:
 ·Sprint Mobile Broa..
·T-Mobile US
 ·A + Net
 ·Mediacom
·RCN CABLE
| reply to Geo
said by Geo :
"...BTW this really should be in Comcast Internet forums along with the multitude of similar posts that go nowhere on this topic...."
Except that as I said, I believe these policies really are about the Net Neutrality, bundled "Triple Play" services and giving a competitive edge to Comcast Cable TV, which someday will have to compete with other IPTV services.
For that reason, HD and Cable TV customers need to be thinking about this in the context of their services...
People who look at comcast internet service frequently visit the comcast internet forum here and post questions all the time about the comcast internet product before they get it. Can't really agree, but i understand what your coming from.
--
When you do things right, people won't be sure you've done anything at all.
»djdanska.com |
|
Geo
@comcast.net
| reply to Ebolla
"...BTW this really should be in Comcast Internet forums along with the multitude of similar posts that go nowhere on this topic...."
Except that as I said, I believe these policies really are about the Net Neutrality, bundled "Triple Play" services and giving a competitive edge to Comcast Cable TV, which someday will have to compete with other IPTV services.
For that reason, HD and Cable TV customers need to be thinking about this in the context of their services... |
|
