how-to block ads
|
Geo
@comcast.net
| reply to Geo
Re: Comcast again starts to cut off Internet bandwidth hogs
...and by the way, I don't view making these observations as complaining at all. I view it as simply passing along interesting, current and real news and maybe clarifying what a given company may or may not be telling prospective customers about their services.
Why should anyone (except perhaps Comcast or other cable TV employes) get defensive about that? Hey, we're Comcast customers who wouldn't want to get caught up in this either. But with Comcast's lack of HD programming right now (and for the next couple of years), I can see a day coming when some of us may want to start downloading extra content from Web sources. So, like many, I'm simply trying to analyze the facts, look ahead and anticipate if I'm going to have to drop Comcast Internet to be able to achieve this (should it prove to be attractive). | |
Geo
@comcast.net
| "...They tell you to cut back. You don't. You get terminated. Pretty simple. Cut back means stop abusing the service. What is complicated about that?..."
Well, if you take the time to read the blog I linked to instead of just commenting without any information, you'll see the guy who's Internet service was terminated did cut back and even asked Comcast how much to cut back.
Apparently, he contacted the Customer Service department about his warning letter and they emphatically told him their was no problem. Still, he substantially cut back on his downloads, (he thought) even though he had no idea how much he should cut back. The Abuse Department (which customers cannot contact directly), still went ahead and terminated his Internet service.
If the tale is true, it seems to me this is unprofessional customer service and poor communications by any standard, but in my experience, it's also representative of how poorly Comcast treats customers -- with arrogance and disdain. | |
|
