jacktaw
join:2003-01-03
Derry, NH
| Comcast connection to Pair Networks Can anyone here on Comcast get to »www.pair.com
I can't get to any sites on their network. They claim everything on there end is fine. I have a friend in CA on DSL and he can get there fine.
Thanks!
-Kevin | |
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Quaoar
join:2004-08-11
Fort Collins, CO | Re: Comcast connection to Pair Networks
Works for me. What does a tracert show?
Q | |
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alalper
Premium
join:2000-08-20
Philadelphia, PA | Works for me too. | |
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uncle zev
@comcast.net | cant connect to a handful of sites its strange | |
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lololol
@comcast.net
| said by jacktaw  :Can anyone here on Comcast get to » www.pair.comI can't get to any sites on their network. They claim everything on there end is fine. I have a friend in CA on DSL and he can get there fine. Thanks! -Kevin I cannot connect to www.pair.com either, I'm having trouble with a lot of other sites as well. | |
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jacktaw
join:2003-01-03
Derry, NH
1 edit | Here's the traceroute:
traceroute www.pair.com
traceroute to pair.com (66.39.3.7), 64 hops max, 40 byte packets
1 192.168.2.1 (192.168.2.1) 2.797 ms 0.653 ms 0.743 ms
2 73.160.0.1 (73.160.0.1) 7.965 ms 7.147 ms 7.834 ms
3 ge-1-41-ur01.derry.nh.boston.comcast.net (68.87.151.233) 8.482 ms 7.744 ms 7.617 ms
4 te-9-1-ur02.derry.nh.boston.comcast.net (68.87.145.85) 8.213 ms 7.811 ms 7.732 ms
5 te-9-3-ur01.lawrence.ma.boston.comcast.net (68.87.144.149) 9.100 ms 10.691 ms 8.613 ms
6 te-8-2-ur02.lowell.ma.boston.comcast.net (68.87.144.146) 8.713 ms 10.198 ms 9.605 ms
7 po-20-ur01.lowell.ma.boston.comcast.net (68.87.144.153) 10.224 ms 12.630 ms 8.940 ms
8 te-9-4-ar01.needham.ma.boston.comcast.net (68.87.144.157) 8.981 ms 9.674 ms 9.982 ms
9 po-10-ar01.springfield.ma.boston.comcast.net (68.87.146.22) 12.832 ms 11.467 ms 11.979 ms
10 po-11-ar01.chartford.ct.hartford.comcast.net (68.87.146.26) 13.370 ms 13.538 ms 14.349 ms
11 * * *
12 64.213.77.217 (64.213.77.217) 15.591 ms 16.687 ms 15.478 ms
13 pair-networks.ge-3-2-0.ar2.cle1.gblx.net (146.82.33.170) 41.470 ms 40.923 ms 43.454 ms
14 * * *
15 www.pair.com (66.39.3.7) 43.414 ms 42.928 ms 42.848 ms
Can't get to their network at all from Derry, NH.
Parents live 50 miles north around Concord NH and they can't get their either.
All other sites load fine. Pair is saying everything is normal on their end. Just as a note, Hop 14 is a firewall at Pair, and that is normal.
-Kevin | |
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jojojojo
@comcast.net | Re: Comcast connection to Pair Networks I can't get to anything hosted by hostgator.com including www.hostgator.com anyone else with this prob? I'm in Washington State. | |
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| | jacktaw
join:2003-01-03
Derry, NH | Re: Comcast connection to Pair Networks I can get to www.hostgator.com
-Kevin | |
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uncle zev
@comcast.net | Re: Comcast connection to Pair Networks i can connect to hostgator | |
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wazzledoozle
@comcast.net | Re: Comcast connection to Pair Networks I'm also having problems getting to various websites.
The two I've noticed thus far are www.techpowerup.com and www.svc.com
I'm in WA state, and seem to be able to ping the sites fine, but no http. | |
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| | | | | lorennerol
Premium
join:2003-10-29
Seattle, WA | Re: Comcast connection to Pair Networks Yep, problems here too getting to Pair to get email. It started about two hours ago. I'm on Comcast in the Seattle area... | |
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| | | | | | jacktaw
join:2003-01-03
Derry, NH
| Re: Comcast connection to Pair Networks So what are people thinking....is it a Comcast routing issue?
DNS seems to work fine. I can't get to any site via the IP, so it's not a DNS issue.
I'm assuming it's a Comcast routing issue and not a Pair routing issue?
Can you post a traceroute to see what you get?
-Kevin | |
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Dataminer
@atlanticbb.net | If I can get to my house taking one road, but not taking another... common sense would tell me that I don't have to question if my house up and moved or not. | |
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wazzledoozle
@comcast.net
| Re: Comcast connection to Pair Networks Here's a traceroute to techpowerup:
Tracing route to www.techpowerup.com [70.86.3.20]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 6 ms * 6 ms GE-1-5-ur01.burien.wa.seattle.comcast.net [68.86
.98.137]
4 8 ms * 7 ms te-9-3-ur02.burien.wa.seattle.comcast.net [68.86
.96.122]
5 21 ms * 11 ms te-7-3-ar01.seattle.wa.seattle.comcast.net [68.8
6.96.25]
6 11 ms 14 ms 11 ms 12.86.1.13
7 67 ms 68 ms 66 ms 12.122.111.10
8 73 ms 75 ms 72 ms tbr2-cl10.sffca.ip.att.net [12.122.12.113]
9 72 ms 80 ms 70 ms tbr1-cl30.sffca.ip.att.net [12.122.9.137]
10 68 ms 69 ms 68 ms tbr1-cl3.la2ca.ip.att.net [12.122.10.26]
11 73 ms 71 ms 72 ms tbr1-cl20.dlstx.ip.att.net [12.122.10.49]
12 69 ms 69 ms 69 ms gar1-p340.dlrtx.ip.att.net [12.123.16.161]
13 81 ms 81 ms 82 ms 12.119.136.14
14 82 ms 82 ms 81 ms te7-1.dsr01.dllstx3.theplanet.com [70.87.253.2]
15 79 ms 206 ms 204 ms po32.dsr02.dllstx5.theplanet.com [70.85.127.110]
16 94 ms 82 ms 83 ms po1.car06.dllstx5.theplanet.com [70.84.160.136]
17 82 ms 81 ms 81 ms www.techpowerup.com [70.86.3.20] | |
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| | linksux
join:2006-09-03
Auburn, WA | Re: Comcast connection to Pair Networks I cannot get to that site, or anything at bargainvault.com where all of my sites are located. I can FTP and ping just fine, no images via http. I can sometimes get text if I change the page to all text. Located in Seattle | |
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| | | jacktaw
join:2003-01-03
Derry, NH | Re: Comcast connection to Pair Networks What's weird is I can SSH to a site I have hosted at Pair, but I can't get anything via HTTP.
Even weirder is, if I load the site...but load a page that throws a 404 error....I get the standard Apache error message.
-Kevin | |
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vortex2050
join:2001-12-23
Purcellville, VA | Cannot get to pair.com, united.com, digg.com, and more... Something is broken  | |
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dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
 ·Comcast
| Re: Comcast connection to Pair Networks said by vortex2050 :Cannot get to pair.com, united.com, digg.com, and more... Something is broken Those all work fine here.
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Think outside the Fox... Opera | |
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A52
@earthlink.net | Re: Comcast connection to Pair Networks I'm on comcast and can't get to spamcop.net or pair for POP e-mail or HTML in a browser in any of 3 Macs on OS9 and OS X, BUT I can get it fine on Windows XP. Comcast knows about GODADDY problems, but not these. | |
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plat2on1
join:2002-08-21
Hopewell Junction, NY
clubs: | cant get to shacknews here | |
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MDReferee
Federal Flack
Premium
join:2001-10-21
Germantown, MD
 ·Verizon FIOS
| Same problem here in the DC Area... Can't get php.net, nor none of the sites I have hosted on a virtual dedicated server with GoDaddy...
I can SSH to my server, but it hangs when it tries to send me any output (from top or ps or even a long ls command)... I can reproduce the 404 message just like the poster above, but I think we're dealing with a problem that has to do with the amount of data flowing through the pipe... Is that even possible? Packet fragmentation? I'm grasping at straws...
--
I'm sorry... We're currently experiencing an interruption in service... | |
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| lorennerol
Premium
join:2003-10-29
Seattle, WA | Re: Comcast connection to Pair Networks I had to VPN to a client system on a different ISP to get my email from Pair.
It could be asynchronous routes and the return isn't working. Clearly it's not just a Pair issue. | |
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| | jacktaw
join:2003-01-03
Derry, NH
| Re: Comcast connection to Pair Networks It's got to be a return route problem. I can connect to my servers at Pair via FTP....but can't get the directory listing, even in Terminal.
However, I can SSH into them and get everything.
I'm guessing this is a Comcast issue. Think it's worthwhile to call them....or will I just be wasting my time trying to get through Level 1 and 2 techs.
-Kevin | |
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| | | lorennerol
Premium
join:2003-10-29
Seattle, WA
| Re: Comcast connection to Pair Networks said by jacktaw :I'm guessing this is a Comcast issue. Think it's worthwhile to call them....or will I just be wasting my time trying to get through Level 1 and 2 techs. Huh? Comcast has level 2 techs? 
This is posted at Pair:
[Apr 19, 2007, 6:47 PM] Network Problems
We are currently receiving widespread reports of difficulty reaching sites hosted on our network from the Comcast network. We are attempting to address the issue with Comcast, as there appears to be no problem on this end. This is at least the third recurrence of this type of problem this year; we remain hopeful that Comcast can resolve the difficulty. I'm betting Pair has a better chance of getting through the "Please restart your cable modem...please connect your computer directly to the cable modem...please reload Windows on your PC..." drone-speak than I do. | |
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Evan
@Level3.net
| Re: Comcast connection to Pair Networks I have called Comcast twice about this and sent them an e-mail to their support department. They said that they have people looking into the problem but can't give me any idea when it will be fixed. Pair Networks told me that this has happened a couple of other times with Comcast in the past. | |
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bailunrui
@comcast.net
| Suddenly I cannot access livejournal.com, digg.com, vox.com, or yahoo mail.
I tried pair.com with the same results. But here's the weird thing - my brother (who is on the same home network as me) can access livejournal (I haven't asked him about the others).
I can ping and tracert to my heart's content but nothing via http. | |
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bailunrui
@comcast.net | Re: Comcast connection to Pair Networks Oh, and I'm in Baltimore, MD. | |
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| | Dragons
join:2005-11-28
Fredericksburg, VA
| Re: Comcast connection to Pair Networks I cannot reach pair.com or php.net or some of the other sites mentioned. Other sites mentioned I can get to. I am in the DC area. Some of my core sites that I surfed earlier today I can reach. Some I cannot. So there definitely seems to be some sort of issue with Comcast. | |
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| | | Dragons
join:2005-11-28
Fredericksburg, VA
| Re: Comcast connection to Pair Networks I have the same issue FTPing to my site on ipowerweb. Different provider than yours.. I can FTP in.. get authenticated.. and fail the directory listing.
I think you should call.. the more of us that call, the more it is raised to their attention. It is clear there is an issue, but it varies between us as to which sites we can reach and which we cannot.
So yeah, everyone that reads this, that is having a similar issue, needs to call and log a ticket. The wider the variety of tickets received the more obvious there is an issue that needs fixing. | |
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| | | | woodlake
join:2003-08-26
Douglasville, GA | Re: Comcast connection to Pair Networks Same problem here in Atlanta, Ga.
Tried to access all of the above websites to no avail.
Can you guys try myspace.com? My wife and son are so lost without it tonight. | |
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sujal
@comcast.net
| I can't connect to any pair.com domain or Yahoo mail. I think there is something they're doing. I have a number of About to call comcast.
Pinging the hosts are fine, and ssh/telnet work great to the other ports. If I telnet to port 80 and try to manually issue an HTTP request, it hangs. Something on Comcast's network is doing something.
THanks for posting this.
BTW, I think it's localized to the northeast. I'm in teh Hartford area, and the traces above are from the Boston area.... This sucks.
Sujal | |
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schipperke
join:1999-11-29
Potomac, MD | Re: Comcast connection to Pair Networks How about tradestation.com , I can't login, or get to that web page. If I go through a web proxy, I can get to the site no problem. Hello FIOS..?? I'm getting a bit tired of Comcast | |
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uncle zev
@comcast.net | its been happening to me in atlanta for hours now......big pain in the butt | |
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digifad
join:2004-04-05
Culpeper, VA | I'm in the same boat. Can't get to many sites. And many others don't load due to ads from these inaccessible sites.
--
----digifad | |
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gordol
@comcast.net
| I'm in Dover, NH. Can't reach pair.com either. Meaning I can't get my email. Relevant snip from a tracert:
11 15 ms 14 ms 15 ms po-11-ar01.chartford.ct.hartford.comcast.net[68.87.146.26]
12 * * * Request timed out.
13 19 ms 17 ms 18 ms 64.215.24.85
14 42 ms 42 ms 41 ms PAIR-NETWORKS.ge-3-2-0.ar2.cle1.gblx.net [146.82.33.170] | |
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gilligun
Shipwrecked
Premium
join:2002-11-22
Denver, CO
·Comcast
| NP here
Tracert:
04/19/07 20:23:11 Fast traceroute www.pair.com
Trace www.pair.com (66.39.3.7) ...
1 No Response * * *
2 68.86.129.65 16ms 0ms 0ms TTL: 0 (ge-2-5-ur01.denver.co.denver.comcast.net ok)
3 68.86.103.1 15ms 16ms 0ms TTL: 0 (te-8-3-ar01.denver.co.denver.comcast.net ok)
4 68.86.103.142 0ms 0ms 0ms TTL: 0 (No rDNS)
5 12.125.159.89 16ms 0ms 0ms TTL: 0 (No rDNS)
6 12.123.207.150 47ms 47ms 32ms TTL: 0 (tbr2-p013702.dvmco.ip.att.net bogus rDNS: host not found [authoritative])
7 12.122.10.117 47ms 31ms 47ms TTL: 0 (tbr1-cl32.cgcil.ip.att.net bogus rDNS: host not found [authoritative])
8 12.122.9.134 31ms 47ms 31ms TTL: 0 (tbr2-cl22.cgcil.ip.att.net bogus rDNS: host not found [authoritative])
9 12.122.10.94 47ms 46ms 47ms TTL: 0 (tbr2-cl3641.phlpa.ip.att.net bogus rDNS: host not found [authoritative])
10 12.122.12.106 47ms 31ms 47ms TTL: 0 (gbr1-p80.phlpa.ip.att.net bogus rDNS: host not found [authoritative])
11 12.123.137.21 31ms 47ms 46ms TTL: 0 (gar1-p360.phlpa.ip.att.net bogus rDNS: host not found [authoritative])
12 12.118.191.18 47ms 47ms 47ms TTL: 0 (No rDNS)
13 No Response * * *
14 66.39.3.7 47ms 47ms 47ms TTL: 51 (www.pair.com ok)
--
Why do I have long hair?? It covers my bald spot! | |
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Moorecards
join:2001-10-19
USA | same here in PG County MD with many sites but yet thru the AOL browser in the client version I can get to them
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donmoores.com | |
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Paully
@cnc.net | Re: Comcast connection to Pair Networks Same here in Montgomery County MD (DC). DNS resolves fine, ping, trace all fine. Http, not fine. | |
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Gary at QGMCOM
@comcast.net
| I just chatted with Comcast.. here it is for the amusement value at least:
Joanna :Thank you for taking the time to contact Comcast today. My name is Joanna, how may I be of assistance to you?
Gary:Hi Joanna! Currently Northeast Comcast customers cannot reach a number of sites (via http request) hosted at pair.com and many others due to an apparent return routing issue - what's the ETA for a fix?
Joanna:We appreciate that you have taken the time to alert us of the current issue. Our engineers are aware of the issue, and are already investigating. We do not have an estimated time of resolution, but we are confident that services will be restored shortly. We apologize for any inconvenience that this has caused. Please be assured that we will use this event as an opportunity to learn, and the information we gather will be applied towards making our network even more reliable.
Gary: ::sigh:: thanks
Joanna:You're welcome, will there be any other questions or concerns I can help you with this evening?
Gary:no, that's it. If it helps, PLEASE let anyone you can know that this is a MAJOR issue. Thanks again.
Joanna:Ok, then you have a good day, and thank you for contacting Comcast. | |
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vortex2050
join:2001-12-23
Purcellville, VA | Re: Comcast connection to Pair Networks Thanks for the paste Gary. | |
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Shikimaru
@comcast.net | Re: Comcast connection to Pair Networks I can't get to www.somethingawful.com or www.easynews.com
so my entire internet connection might as well be down completely for all I care. | |
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| Watson3662
join:2002-09-23
Pawcatuck, CT | lol gary, at least when you called the other day about this problem you didn't get outsourced to india! | |
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timdorr
Premium
join:2001-11-28
Atlanta, GA
| Yep, same issue here. I can make a TCP connection, but nothing comes down the wire after that. It appears to be restricted to port 80 traffic, as my mail is coming through just fine, but I can't get to mail.yahoo.com. Comcast needs to hire some real network engineers... | |
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edtang
@comcast.net | I'm in Seattle, WA and am having some connection issues as well. I just got of the live support chat and the person told me that there's an outage in Washington and that it would be at least 2 hours. | |
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vortex2050
join:2001-12-23
Purcellville, VA | Re: Comcast connection to Pair Networks ... or Global Crossing rather? | |
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Gary at QGMCOM
@comcast.net
| Does look like Global Crossing is having a problem with severe latency to Verizon Boston.
If you go to »www.internetpulse.net and do a focus from Global Crossing to Verizon Boston you can see the packet loss report (212ms+). Of course Global Crossing is reporting an "average" packet loss of only 44.42ms
While 212ms is huge I'm not certain that this is enough to cause the problems we're seeing. Anyone on a direct Verizon circuit in the NE care to chime in? If they're not seeing this issue maybe it can be put back into Comcasts lap. | |
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timdorr
Premium
join:2001-11-28
Atlanta, GA
1 edit | Re: Comcast connection to Pair Networks Nope, as it doesn't affect anything other than port 80 traffic. I can make TCP connections just fine to all of these sites, but as soon as I send an HTTP request, nothing comes back...
Connecting to the mail server on flickr.com works fine, but connecting to the web server does not. Something fishy is going on with filtering, which I don't like one bit. | |
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vortex2050
join:2001-12-23
Purcellville, VA | Re: Comcast connection to Pair Networks Neowin timdorr? | |
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timdorr
Premium
join:2001-11-28
Atlanta, GA | Re: Comcast connection to Pair Networks yessire.
@Mojohand - It's not a firewall issue, as pinging flickr.com replys, and telnet flickr.com 25 works fine, too. I can connect on port 80, but I send data and nothing comes back.
Time to set up a proxy... | |
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vortex2050
join:2001-12-23
Purcellville, VA | Re: Comcast connection to Pair Networks Ah, nice to see a friendly face. (it's me vorte[x])
I tried bouncing off a few proxies, was still very problematic...  | |
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timdorr
Premium
join:2001-11-28
Atlanta, GA
| Re: Comcast connection to Pair Networks said by vortex2050 :I tried bouncing off a few proxies, was still very problematic... Yeah, I (re-)set up a proxy server for myself. One of the advantages of owning a hosting company Luckily, it's limited to only port 80 traffic, so it's not getting in the way of anything else. | |
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