wonko3fc
Verbum sat sapienti
join:2001-06-02
UK
 ·BT Broadband
|  [Cable] Virgin speed reduced? Read this
So I have the L (large up to 4Mbp/s) speed service that I pay £25pcm for.
Recent weeks like everyone else, I noticed that the performance had dropped significantly. Down to 1.5-1.9Mb/s which is the M (medium up to 2Mb/s) valued at £18pcm
So I called up the Indian call centre on 0845 454 1111 They checked my account etc and advised that I was connected to the wrong server.
As I write this, the cable service is currently disconnected as they are changing the server over (takes an hour or so apparently).
So if you feel your service is not as it should be, give them a call and tell them!
Meantime, I'll be contacting the accounts section for a refund. I'll let you know how I get on. |
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wonko3fc
Verbum sat sapienti
join:2001-06-02
UK
·BT Broadband
edit:
May 19th, @11:52AM
| So to contact accounts: 0845 142 4444 for VM subscribers.
However, if like me you are a legacy NTL subscriber you need to dial: 0845 454 0000
And yep, I'm getting a nice little re-fund. 
Even better, the two numbers above appear to be hosted in the UK
[Ed] Forgot to mention. The billing people (in India) on the 0845 454 1111 are only authorised to refund up to £35 so for more, go to the numbers above. |
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AnonnonA
@co.uk | reply to wonko3fc
If you have Virgin telephone try 150 or 151
unlike your 0845s they are free |
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