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Forums » US Cable Support » OptimumOnline » I get only 3Mbps from my 10Mbps Connection,Please help.
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Ernest6363

@optonline.net

I get only 3Mbps from my 10Mbps Connection,Please help.

Please help me solve this matter,I am only getting 3Mbps out of my 10Mbps Connection,I have tried the Optimum online speed test every day during this week and i get 298KB per secound,I use to get 1MB+ on the same test,Here are my Tweaktest settings-

1. Your Tweakable Settings:

Receive Window (RWIN): 64240
Window Scaling: 0
Path MTU Discovery: ON
RFC1323 Window Scaling: ON
RFC1323 Time Stamping: OFF
Selective Acks: ON
MSS requested: 1460
TTL: unknown
TTL remaining: 55
TOS/TOS subfield: 0
TOS/Flags:
2. Test Download

Actual data bytes sent: 1024001
Actual data packets: 703
Max packet sent (MTU): 1500
Max packet recd (MTU): 1500
Retransmitted packets: 0
sacks you sent: 0
pushed data pkts: 98
data transmit time: 2.646 secs
our max idletime: 478.8 ms
transfer rate: 326247 bytes/sec
transfer rate: 2609 kbits/sec
transfer efficiency: 100%
3. ICMP (ping) check

I am using a motorolla sbv5120 Cable modem and a Broadcom gigabit 57xx Network card,Please help.


Ernest6363

@optonline.net
Some questions-
1.I heard that everyone got auto upgraded to 15Mbps,Well not me,Why is that?
2.I just saw a topic about the speed in NY brooklyn got Halved,I live in brooklyn to,How do i fix this problem?


Thinkdiff
Premium,MVM
join:2001-08-07
Los Angeles, CA

reply to Ernest6363
Everybody on OOL is now at 15Mbps for basic service.

What file are you using to test the download speed?

try this file:

»ftp://ftp1.optonline.net/pub/test64
--
University of Southern California - Class of 2010. Fight On!


jaa
Premium,MVM
join:2000-06-13
New Canaan, CT
reply to Ernest6363
If you have a router, do you get the same speeds if you connect your computer directly to the modem?


La Luna
Surviving Ashraful
Premium
join:2001-07-12
Warwick, NY
clubs:
·Optimum Online
·Vonage

reply to Ernest6363
Everyone has been upgraded to 15/2, including you. You are obviously having an issue that is causing a problem. Brooklyn speeds have not been "halved"....don't assume your problem is the same as anyone elses, and above all, don't panic.

If you are using a router, which one? What are your signal levels?

»Optimum Online FAQ »How can I check out my signal levels?

What are the results of one of these speed tests, both DL and UL? (You *might* have to register here to use them, not sure about that....give it a go and see. Or, just register. ).

»/speedtest
--
~~"As long as America is an infidel enemy, terrorizing it is a duty." Sayed Imam Abdul-Aziz el-Sheriff~~



Ernest6363

@optonline.net
reply to Ernest6363
I do not use a router and the speed result i got in the optimum online test was around 270-290 KB While i heard some people get 1600 KB on the same test.


Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV

reply to Ernest6363
Try this ...

Download DrTcp

Set Tcp Receive Window to 128480

Set Windows Scaling, Time Stamping, Selective Acks, Path MTU Discovery, Black Hole Detection to Default.

Leave Max Duplicate Acks and TTL Blank

Save/Exit DrTcp

Reboot

Rerun the Tweak Test

Run Two Speed Tests from the two DIFFERENT cities nearest to you that are listed here: Speakeasy POPs

Also, test here »ftp://ftp1.optonline.net/test512

Note your speed after about 30 seconds. Then cancel the download.

Post the URL for the New Tweak Test. For the TWO Speakeasy Tests, Copy and Paste the speed results from those tests and note the speed from the FTP download test.
--
"You can observe a lot by watching". Yogi Berra


Ernest6363

@optonline.net

I did the following and here is the results

Speakeasy Speed test-

1- 2407 KBps Download,568 Kbps Upload
2- 1502 Kbps Download,453 Kbps Upload

Optonline Speed test-

1- 267 KB Download speed

My Speed actually got 20% lower,Any suggestions?


Ernest6363

@optonline.net
I forgot to add the url for the tweak test,Here it is-

»/tweakr/block:···a=normal

TheWiseGuy
Dog And Butterfly
Premium,MVM
join:2002-07-04
Yonkers, NY
Your tweak test shows you are unpingable. I assume that is due to a firewall, if so which firewall?


gloco

@optonline.net

reply to Ernest6363
I've been having the same issue recently, started late last week. I called and spoke to a rep and he told me he's not aware of any slowdowns occuring due to any upgrade work being done. I was getting about 10mb/down, 2mb/up...now I'm getting 2-4mb down/1mb up. I live in Brooklyn as well.


Ernest6363

@optonline.net
I am using the BitDefender Firewall

TheWiseGuy
Dog And Butterfly
Premium,MVM
join:2002-07-04
Yonkers, NY
Sorry I don't know much about BitDefender, but a quick search does not seem to indicate it would be the cause.


Andre152
Your Going To Clean And Make Some Toco's

join:2002-06-21
Brooklyn, NY

been having the same problem for a month now. had senior techs come in for some reason the day they show up my connection decided to give me 1MB down... Sighhhh. Once they left and i loaded up wow to get my game on i notice lag. shut down restart guess what slow downs BACK! Sweeet. called on this issue well over 10 times with no fix. After 1 month of this im begging for fios rite now. I would pay 100 bucks a month just for fios internet alone idc. OOL blows now.

nosebleed

join:2005-01-16
Brooklyn, NY

reply to Ernest6363
Ugh. I live in Brooklyn and I am now noticing this too. No firewall, no router here. I always got 15/2 and now I get 2-4/1. This is crap. What the?? Please anyone who knows any solutions, do share them!


gloco

@optonline.net

When I was talking to the OOL rep on the phone yesterday, he todl me they may be working on upgrading equipment, hence the slowdown, but he didn't see any notes from the techs re: slowdown. By the way: he also informed me that OOL only guarantees 2mb down in their contract.

If this stays like this, I'll probably jump ship even before verizon fios comes around to Brooklyn (I heard it'll be another year).


jefe
Premium
join:2001-05-19
Northport, NY
reply to nosebleed
It sounds like Brooklyn has got the same disease that was plaguing parts of NJ for a long time.

Why don't you Brooklynites post a well worded message on the OOL Direct forum? Maybe some of the OOL employees there will be able to help.


Ernest6363

@optonline.net
This is really funny.. They advertise 15 MB but
They guarantee only 2 MB.. , 7 and a 1/2 Times Less... Wow..

nosebleed

join:2005-01-16
Brooklyn, NY

Blah. I just got off of the phone with tech support and they say that my speeds are above the guarantee and nothing can be done. No packet loss, signal strength fine... blah blah. :/ My only option now is to try and exchange modems at a Walk-In Center, but what are the chances of that helping?

I did post a query in the direct forum.


gloco

@optonline.net
Yep, I got the same story. Yeah, well...if the speeds dont go back to normal, I wont stick with OOL that much longer. Playing games online with lag is no fun.
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