said by nelamvr6 :

Hey, at least they're getting better, they're warning us beforehand.

I see this as an improvement.

said by burris :

Not to start a war, but just for fun, so that some of the posters are aware that other VOIP providers have most all the same problems as SR, I will copy a few replies from the most current VT forum....you may go to their site to confirm these..

said by nycityny :

That's why my main VOIP line is with VoicePulse. The people who answer their phones know how to fix problems.

And what's your point anyway? That VT is as bad as SR? That one company's shortcomings mitigate another's? That SR should be excused because they are not the only VOIP company that has made big mistakes?

said by burris :

Not to start a war, but just for fun, so that some of the posters are aware that other VOIP providers have most all the same problems as SR, I will copy a few replies from the most current VT forum....you may go to their site to confirm these..

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My daughter signed up for VT 13 days ago during the 2 for 1 promo and will be returning it. VT telephone support was not effective in helping her make the service work through her router (why don't they ship out ATA w/router?). I'm 1,500 miles away so I can't help much, but was on a couple of conversations and they were polite and empathetic enough, just didn't have the horsepower to get it done. I never had to call support to get my stuff (Vonage, Nuvio, SunRocket, beta vendor) to work out of the box through a router. Very surprised and disappointed that the VT CSRs were not detail oriented enough. I must have spoken to at least 5 different ones and they all had different approaches, none of which were effective. I PMed Brendan here for help a week ago, but he hasn't picked it up yet. Bummer.

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Add a vote from me for this problem. I opened up a ticket and explained all the steps I took and got what seemed to be an automated response. I've spoken to a couple of techs and the suggestion was to put my adapter on DMZ but that just makes the problem worse. I've changed routers, swicthes and modems and still have the problem. The only thing that has not changed is the PAP2. I'm forwarding all the appropriate ports and my OOL connection is rock solid. Don't know what to do anymore and it seems as though the techs have the same attitude.

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You're not the only one; there are several others that have reported this problem. I have a VoIP line from Viatalk and one from another provider sharing the same internet connection. While VT will randomly send calls to voicemail, the other line has never missed a single call in two years. A family member of mine has VT on a different ISP and has the exact same issues. VT has had me waste money on equipment and I've tried (still trying) every VoIP tweak I can find, but I'm pretty sure that the problem lies with VT. BTW, I notice most of the people I've found with this problem use the Newyork-2 server. Which are you on?

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This is a common problem with VT. Submit a ticket. They'll ask a lot of questions to be sure your set up is proper. Then they'll make some adjustments on their end and the problem will go away for a while. Then it will return. It happened 5 times for me in 7 months. Then I canceled the service and they, of course, kept most of the $230 I paid up front for the service.

Good luck.

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Simultaneous Ring

If you have your cell registered with Simultaneous Ring , try to call your VT number from it.You'll be transferred to cell's voice mail after 2 rings.
This is not how it was.VT screwed something up this time.