sortofageek
Premium,Mod
join:2001-08-19
Valhalla Dr
clubs: | reply to brianj6
Re: [Connectivity] Contacted by Comcast Abuse Dept Today...
Sounding extremely familiar and added to the list --> »Comcast High Speed Internet FAQ »Does Comcast have bandwidth use limits? |
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Gandalf1315
Freelance Philosopher
join:2001-05-23
Indianapolis, IN
 ·RoadRunner Cable
 ·Vonage
| reply to hobgoblin
said by hobgoblin  :gandalf posted "..... oh yeah I forgot, I dont have a monopolistic territory that grossly limits my competition. So I have to EARN my customers and let them know how important they are to me if I want to keep them. Never mind." So you want to keep the 0.1% of your customers that are abusing your service and impacting the pleasure of your other 99.9% I see. Hob You completely missed my point. Which is that at no time are treating my customers like crap acceptable. Regardless of the situation you always maintain a professional respectful demeanor and you go out of your way to help your customers fix the problem/s.
Even in worse case scenarios when you need to cut ties with a customer you do so as humbly as possible. Its a simple matter of having a little class and treating people like you want to be treated.
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No man's life, liberty or fortune is safe while our legislature is in session.--- Benjamin Franklin |
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comcastuser
@comcast.net
thumbs down from:
Cabal
| reply to Healbot
said by Healbot :Having one user use as much bandwidth as a couple city blocks isn't the best way for comcast to make money now is it. 35GB a month? Wow that’s some city block, huh?
Of course anyone who really reads the countless threads here on this subject sees the bulk of the complaints are not the limits, but the arbitrary, we can’t tell you, but will terminate your account if you exceed, limits. |
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Healbot
Premium
join:2003-07-16
Vancouver, WA | reply to Alphasee
Having one user use as much bandwidth as a couple city blocks isn't the best way for comcast to make money now is it. |
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JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs: | reply to NewLife
I feel the same way. I don't like to rule any service out, but it's hard to keep Comcast HSI on the list of services I'd consider when they seem to be proud of policies that demonize their subscribers. |
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NewLife
Just Keep Swimming, Just Keep Swimming
join:2001-07-31
Calhoun, GA
 ·AT&T Southeast
·Comcast
| reply to brianj6
People are constantly asking me why I don't switch from my Bellsouth 3gig service to the higher speed Comcast in my area. After seeing threads like this, I remember why. Even when I leave something like Limewire running all the time, Bellsouth never sends me a letter.
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Computer Specs:
AMD Sempron 2.5GHz/DFI Lanparty mobo, 512 PC2700 RAM/XFX 256 meg 6800GS vid/80 GB HDD/Onboard Sound |
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comcastuser
@comcast.net
 from:
RadioDoc
| reply to ColorBASIC
said by ColorBASIC :And when the Comcast cop pulls you over he merely tells you to "slow down". Brilliant. Then you ask how fast can you go, the cop says, “I can’t tell you, but just don’t do it again.” Having no idea or help from Comcast what too much is, but being the conscientious customer that you are, you do lower you usage. Then next month, with even lower usage, but having no idea what is acceptable, you find out your over, and your account closed. Comcastic! |
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ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA
| reply to kublai
said by kublai :
There are signs posted on the hiway stating how fast you can drive. If no signs are not posted than how do you know what your speed limit is?
And when the Comcast cop pulls you over he merely tells you to "slow down".
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Macintosh Users Group Serving the Inland Empire |
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caddyroger
Premium
join:2001-06-11
clubs: | reply to kublai
Here in Wa it's 45 highway 25 res |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
2 edits | reply to JTRockville
Doing so would put the public relations onus back on the people who are allegedly bringing the network to its knees (which is horse shit and everyone knows it).
Set an alarm (they don't really even need to tell people what the threshold is which should keep the fangrrlz and apologists happy) and enter an email address or text message ID to notify when it goes off. Customer ignores alarm at own peril.
Pretty easy stuff. There are thousands of systems out there just like this from bandwidth alarms to tornado warnings to Aurora Borealis alerts. Hell, even make is a "premium feature".
But for god's sake, Comcast, please stop treating your customers like they've been poisoning puppies.
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Toolmaster of La Grange. |
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kublai
@info.net | reply to ColorBASIC
There are signs posted on the hiway stating how fast you can drive. If no signs are not posted than how do you know what your speed limit is? |
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JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
·LINGO
 ·Sprint Mobile Broa..
 ·surpasshosting
 ·Verizon FIOS
| reply to RadioDoc
said by RadioDoc :... Enabling your customers to self-police effectively has got to be cheaper than hiring malcontents and sociopaths to call them up and threaten them. ... Precisely! If Comcast subscribers, rather than Comcast engineers, are tasked with policing network traffic, it would be a trivial task to provide subscribers with the information necessary to accomplish the task. |
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caddyroger
Premium
join:2001-06-11
clubs:
·Comcast
| reply to NOCMan
said by NOCMan :It's high time someone was smart enough to record one of these calls. The CS agent refusing to give his name and threatening to cut off your service in some cases could be grounds for a harassment suit. I do not have comcast anymore, but I'd love for one of them to call me on my cell so I could record it if I still had HSI. Recording phones call is illegal in some states. He could end up in jail, a fine, plus it would not be allowed in in court. |
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axus
join:2001-06-18
Washington, DC | reply to brianj6
You didn't say, but who is Comcast's competition in your area? Are Comcast the only high speed internet provider in your area? |
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NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
Murfreesboro, TN
·Vonage
·AT&T Southeast
·Cingular Wireless
·AT&T CallVantage
2 edits | reply to quetwo
said by quetwo :said by brianj6 : I could sign up for a business account at 10K install, $1500 month fee, etc. That if I didn't cut down my usage my service would be terminated in July. Best thing about this.... Their business accounts ALSO have an AUP for "excessive, continual use", however only costs $150/mo for the 8MB plan. Install is something like $200. I have the quote in front of me right here. I love these scare tactics. Not a scare tactic. Comcast offers Enterprise services with extreme speeds (is 1 Gbps fast enough for you?) and no limits, although the price is considerably more than $150/mo.
»www.comcastcommercial.com/index.···temid=36
»www.comcastcommercial.com/index.···temid=37
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History does not long entrust the care of freedom to the weak or the timid. -- Dwight D. Eisenhower
Test your firewall. | Stop and smell the flowers. |
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Cabal
Premium
join:2007-01-21
Boston, MA
| reply to Gandalf1315
said by Gandalf1315 :said by Morty :They're not customer service agents... that should be the clear thing, they are in the abuse department, they have the power and the authority to shut your service off. They're not service reps, you can't tell them off and still expect them to try and keep you as a customer. If they're contacting you, it's because you're creating a problem for other customers, and the company. I own a small business with 100's of competitors. Every single person that works for me represents my company. ALL of them are responsible for treating my customers like gold. From the janitor right on up to me. ..... oh yeah I forgot, I dont have a monopolistic territory that grossly limits my competition. So I have to EARN my customers and let them know how important they are to me if I want to keep them. Never mind. Do you, as a business owner, keep clients that cost you more money than they make you?
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Interested in open source engine management for your Subaru? |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| reply to NOCMan
said by NOCMan :The CS agent refusing to give his name and threatening to cut off your service in some cases could be grounds for a harassment suit. I wonder...
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Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
| reply to hobgoblin
said by hobgoblin :said by ColorBASIC :How about they just state some limits and then enforce them when necessary? Works for Cox. How about they just run their business the way they want to run it. Works for all companies Hob Certainly did for Enron.
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Toolmaster of La Grange. |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
1 edit | reply to ColorBASIC
said by ColorBASIC :Then they and their supporters should be prepared for the criticism. As they have not appeared to change their policy since 2003 I believe they are weathering the storm quite well.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA | reply to hobgoblin
Then they and their supporters should be prepared for the criticism. |
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