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brianj6
join:2007-06-05
Atlanta, GA
| reply to Rob
Re: [Connectivity] Contacted by Comcast Abuse Dept Today...
Like you said, I do understand what they are trying to do and their reasons. High bandwidth users can impact negatively the experience for other users due to the shared bandwidth aspects of cable internet access.
But I'm not sure I share your point of view about not publishing the caps. Using your argument for not publishing caps, would you also then be in favor of your cell phone company, of course I'm assuming you have a cell phone, letting you know that have surpassed their acceptable use based on total minutes used, but never gave you the total number of minutes you are allowed to use? High volume callers can take up valuable cell tower space, thus possibly preventing other, low-volume, users from accessing the cell network when they want.
But published caps or not, had they a mechanism for me to check my bandwidth, such as the tracking page you mention, I might have seen the excessive consumption much sooner and realized something was amiss. In an even better world Comcast would have an early warning alert system that pro actively notified customers when their usage patterns deviated from past patterns and maybe also from the average customer profile. In addition, having a much better abuse resolution process that allows for one to address a situation as I found myself in today would be a tremendously improvement over the one-warning, no appeal, process in place today. | |
Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
 ·Comcast
| said by brianj6  :But published caps or not, had they a mechanism for me to check my bandwidth, such as the tracking page you mention, I might have seen the excessive consumption much sooner and realized something was amiss. In an even better world Comcast would have an early warning alert system that pro actively notified customers when their usage patterns deviated from past patterns and maybe also from the average customer profile. In addition, having a much better abuse resolution process that allows for one to address a situation as I found myself in today would be a tremendously improvement over the one-warning, no appeal, process in place today. Absolutely agree. Unfortunately Comcast doesn't want to invest into any service that actually allows the customer to 1) monitor their bandwidth usage and 2) Have any evidence to dispute any claims by the abuse department. I'm sure if you presented them with your netmeter logs, they would reply that it isn't accurate and only their secret and non-public logs are accurate.
It's not a fair game. Comcast can't have their cake and eat it too. Eventually they'll mess with the wrong subscriber who will make a big stink about it and will force Comcast to reevaluate their abuse department and procedures.
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jeffhambone
Peace, through superior firepower
join:2002-02-02
Manassas, VA
·Comcast
| said by Rob :(snip) It's not a fair game. Comcast can't have their cake and eat it too. Eventually they'll mess with the wrong subscriber who will make a big stink about it and will force Comcast to reevaluate their abuse department and procedures. They may already have:
»comcastissue.blogspot.com/
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