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Dampier
Phillip M Dampier

join:2003-03-23
Rochester, NY

1 recommendation

[TWC] TW Officially Announces Packet Shaping for All RR Users

From Time Warner's Help Desk

TIME WARNER ANNOUNCES INTRODUCTION OF PACKET SHAPING TECHNOLOGY NATIONWIDE

June 6, 2007 -- Time Warner today implemented a network management tool to improve the operation of the network for all subscribers. As a result, a small minority of users may experience slower speeds during peak hours when using certain applications that consume lots of bandwidth. You can address this situation by reducing your use of bandwidth-intensive applications during peak hours. "Peak hours" are generally in the evenings.

"Packet shaping" technology has been implemented for newsgroup applications, regardless of the provider, and all peer-to-peer networks and certain other high bandwidth applications not necessarily limited to audio, video, and voice over IP telephony. Road Runner reserves the right to implement network management tools for other applications in the future.

Customers are reminded of the terms of our Acceptable Use Policy at »help.rr.com/aup:

* The Road Runner service may not be used to engage in any conduct that
interferes with Road Runner's ability to provide service to others,
including the use of excessive bandwidth.

* The Road Runner service may not be used to breach or attempt to breach
the security, the computer, the software or the data of any person or
entity, including Road Runner, to circumvent the user authentication
features or security of any host, network or account, to use or
distribute tools designed to compromise security, or to interfere with
another's use of the Road Runner service through the posting or
transmitting of a virus or other harmful item or to deliberately
overload or flood that entity's system.

Customers are further advised that efforts designed to circumvent our network management
tools may be in violation of our Acceptable Use Policy and may result in account suspension
without warning.


Dampier
Phillip M Dampier

join:2003-03-23
Rochester, NY

Re: [TWC] TW Officially Announces Packet Shaping for All RR User

Now my reaction to this:

1) This will eventually cover ALL subscribers in ALL areas of the country.

2) The same packet shaping technology will be applied to all levels of RR service, rendering Premium RR basically useless for higher speed transfers of large amounts of data. What good is having 15 megs of downloads when the packet shaping will reduce that to download speeds below that of their former standard tier? There is now little point to having a premium level of service.

3) The company is warning customers who are smart enough to circumvent these by encrypting or moving their packets off the "usual ports/traffic neighborhood" that it is a violation of the AUP to do so and potentially puts your account in peril.

The only thing worse than this is slapping a nationwide usage cap on you, but this is truly outrageous, especially for those who are paying extra for Premium accounts.


ssault

join:2007-01-21
Portland, ME
reply to Dampier

Here's a novel idea for TWC:

Upgrade the system to support your ADVERTISED speeds.

My god, but that might SATISFY the customers, can't have that!


jaysonnyc

join:2005-03-25
New York, NY

o god i really f'n wish time warner wasnt the only cable company in manhattan



NY22

@mindspring.com
reply to Dampier

[TWC] TW Officially Announces Packet Shaping for All RR Users

The way I see it in my POV, Road Runner will no longer be extremely slow on any service at any time of day, especially evenings. I've been waiting for this day to come. All of you who complained about the speed being horrible at night, I'm curious to find out whether those problems will disappear or will still be there. Looks like I won't have any problems getting too websites during high traffic times as only the people "wasting bandwidth" will be getting their data packet shaped. Thanks TWC.



swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS

1 edit
reply to Dampier

Re: [TWC] TW Officially Announces Packet Shaping for All RR User

Yea, I can't wait to see how quickly my VoIP phones become throttled/Packet Shaped/Useless

EDIT-- I looked on the help pages, where are you seeing this posted, because I do not see it.



sheik28
Premium
join:2000-10-15
New York, NY
reply to Dampier

Has anyone seen anything on this? Clicking that link takes me to a "file not found".
I searched many sites and found nothing that says this.

Dampier See Profile Could you please post a working link to this news?
--
There is no such thing as a stupid question, and yes, the camel types.


zQ

join:2003-12-14
Flushing, NY
reply to swintec

I must say my speeds in the late afternoon & night are still horrible/unbearable/unacceptable/frustrating/infuriating/crap



Anonymous_
Anonymous
Premium
join:2004-06-21
127.0.0.1
kudos:2

1 edit

1 recommendation

reply to Dampier

there going to have a lot of pissed off people



swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS

said by Anonymous_:

there going to have a lot of pissed off people
Probably not. Most wont care, or know what it does and the ones that do, well, they would love to get rid of them, as they are probably the ones that are getting the brunt of this.


NY22

@mindspring.com
reply to Dampier

[TWC] TW Officially Announces Packet Shaping for All RR Users

Oh come on everyone! Don't you just love getting this (5/768):



When you're paying for 10/768?



sheik28
Premium
join:2000-10-15
New York, NY

1 edit
reply to Dampier

Re: [TWC] TW Officially Announces Packet Shaping for All RR User

I was on the phone (packet8 VoIP) and am seeding @ 15 kB/s.
Keep in mind my router's QoS limits my upload to 420kbps in order to have my phone quality remain excellent.
I have 7/512
All in all I'm fine in zip 10010


--
There is no such thing as a stupid question, and yes, the camel types.


Dampier
Phillip M Dampier

join:2003-03-23
Rochester, NY

2 edits
reply to swintec

said by swintec:

EDIT-- I looked on the help pages, where are you seeing this posted, because I do not see it.
The link on their generic news release doesn't work for me either... I didn't bother checking it because it points to the AUP. The link for that is:

»help.rr.com/HMSFaqs/e_rr_aup.asp···Policies

Also read: »help.rr.com/HMSFaqs/e_network_perf.aspx

The official confirmation for the packet shaping came in an e-mail. Anyone should be able to get a similar response by using the contact us help tool on the rr.com website. I recommend selecting Newsgroups from the drop down box and then complaining that your speeds have dropped and that the level three desk has information about packet shaping. That should elicit a reply from them in a few hours containing the pre-written new packet shaping policy.

You can also kill a few hours of your life by phone to get the same information, as soon as you get escalated to the level 3 support desk.

I personally think we should all complain about this "improvement," particularly those who are now paying for premium service which has now been basically gutted.

Alternatively, time to use encrypted newsgroup delivery (Giganews is a provider of such, for example) to try and get around this, if you want to risk doing that, and many torrent clients also allow you to find your way around a lot of packet shaping systems, although I don't know what TW is using specifically.

Here are some posts here from users who have confirmed the packet shaping policy:

»Re: Newgroups slow for anyone else?
»RR is now packet shaping?
»Re: RR is now packet shaping?
»Re: [ Bright House] Central Florida - Saint Cloud Speed Issues


djrobx
Premium
join:2000-05-31
Valencia, CA
kudos:2
reply to Dampier

7:30pm and downloading from NG server at 1180KB/sec. This shaping technology doesn't seem to have hit my area yet.
--
Laser eye surgery rocks! I love frickin' laser beams.



NY22

@mindspring.com
reply to Dampier

[TWC] TW Officially Announces Packet Shaping for All RR Users

Now one question I've got, is this effecting only Road Runner customers or anyone on the TIME WARNER CABLE network?


Dampier
Phillip M Dampier

join:2003-03-23
Rochester, NY

Re: [TWC] TW Officially Announces Packet Shaping for All RR User

said by NY22 :

Now one question I've got, is this effecting only Road Runner customers or anyone on the TIME WARNER CABLE network?
This I don't know, because if it is only for RR customers, perhaps an escape to Earthlink might be in a lot of our futures.

Dampier
Phillip M Dampier

join:2003-03-23
Rochester, NY
reply to djrobx

said by djrobx:

7:30pm and downloading from NG server at 1180KB/sec. This shaping technology doesn't seem to have hit my area yet.
That is possible, although remember this is in effect only during "peak times" whatever that means (and if someone can get them to confirm what those times actually are, that would be useful to know.)


sheik28
Premium
join:2000-10-15
New York, NY
reply to Dampier

I appreciate you linking to posts, but they aren't conclusive either. Just a lot of supposition.

As far as the RR site links go, there is nothing in them that says they are packet shaping.
--
There is no such thing as a stupid question, and yes, the camel types.


vasta

join:2003-04-07
Orlando, FL
reply to Dampier

does this affect Brighthouse users?


must not have hit me yet but i have noticed insanely slow speeds on NG


Dampier
Phillip M Dampier

join:2003-03-23
Rochester, NY
reply to sheik28

said by sheik28:

I appreciate you linking to posts, but they aren't conclusive either. Just a lot of supposition.

As far as the RR site links go, there is nothing in them that says they are packet shaping.
Then I suggest you follow my advice and contact RR through the help desk as I instructed above if you feel more comfortable getting an answer for yourself from them. That is what I did and got the response which started this thread. I have no problem with people getting their own confirmation. You can also get one by phone -if- you reach level three technical support. The lower level techs may not yet have this information in their system.

Dampier
Phillip M Dampier

join:2003-03-23
Rochester, NY
reply to vasta

said by vasta:

does this affect Brighthouse users?
Apparently so in the St. Cloud area at least. See the link above to a post from a user who got telephone confirmation from Bright House in central Florida.


tmaertin
Crash Into Me
Premium
join:2002-04-03
North Tonawanda, NY
reply to Dampier

so when does the name change to Roadcast or Comrunner go into effect???


rompus

join:2006-09-18
Lawrenceburg, KY
reply to Dampier

Hmmm. Seems my ping times to most of the country were much improved tonight. Would shaving off some of the congestion due to large downloads help ping times?
If so, then thanks TW!



WiFiguru
To infinity... and beyond
Premium
join:2005-06-21
Irvine, CA
Reviews:
·DSL EXTREME
reply to ssault

said by ssault:

Here's a novel idea for TWC:

Upgrade the system to support your ADVERTISED speeds.

My god, but that might SATISFY the customers, can't have that!
Haha,
Sorry, just had to laugh at that.


Anonymous_
Anonymous
Premium
join:2004-06-21
127.0.0.1
kudos:2
Reviews:
·Time Warner Cable

1 edit
reply to rompus

yea it's a bit jumpey

anyware from 50ms to 100ms to dslreports.com

and i am on THE west Cost

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>ping dslreports.com

Pinging dslreports.com [209.123.109.175] with 32 bytes of data:

Reply from 209.123.109.175: bytes=32 time=50ms TTL=41
Reply from 209.123.109.175: bytes=32 time=46ms TTL=41
Reply from 209.123.109.175: bytes=32 time=48ms TTL=41
Reply from 209.123.109.175: bytes=32 time=91ms TTL=41

Ping statistics for 209.123.109.175:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 46ms, Maximum = 91ms, Average = 58ms

C:\Documents and Settings\Administrator>
--
Global warming did not eat my homework.



loli
Premium
join:2002-08-26
South Richmond Hill, NY
reply to Dampier

Bit confused here. How does this affect something like torrents?
--
F@H


ssault

join:2007-01-21
Portland, ME
reply to Dampier

It affects torrents by how fast you can download them. RR system will recognize the data as a torrent and simply slow down its rate of transfer, if the need occurs.



Steve
I know your IP address
Consultant
join:2001-03-10
Yorba Linda, CA
kudos:5
reply to Anonymous_

said by Anonymous_:

there going to have a lot of pissed off people
Yah, the people who most abuse network resources.

But it makes TW much more attractive to those who don't wish to compete for bandwidth with all the children stealing moves.

Woot!

Steve
--
Stephen J. Friedl | Unix Wizard | Microsoft Security MVP | Tustin, California USA | my web site

notwrth10

join:2007-03-03
1001EB
reply to loli

we need net neutrality

another fine example of needing net neutrality..

»www.savetheinternet.com/



loli
Premium
join:2002-08-26
South Richmond Hill, NY
reply to ssault

Re: [TWC] TW Officially Announces Packet Shaping for All RR User

said by ssault:

It affects torrents by how fast you can download them. RR system will recognize the data as a torrent and simply slow down its rate of transfer, if the need occurs.
Thanks! Hopefully wont affect me too much downloading anime.
--
F@H