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Forums » Time Warner Cable Implements Packet Shaping? » Great!
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VoIP service degration? »
« and you want me to sign a contract?  
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BlackIceXP

join:2005-01-13
Port Orchard, WA


3 edits
Great!

Now that TWC has opened Pandora's Box, I wonder how long it'll take them to implement this across all their market segments. I'll probably see this before I'll see those higher speeds that I've been wanting here in San Diego. Throw some invisible caps in there too while you're at it!

(edit for early morning spelling corrections.)

lesopp

join:2001-06-27
Land O Lakes, FL

Not only have they opened Pandora's box they also left open the idea of traffic shaping on VoIP and other applications. I work from home and rely on VoIP and VPN, if they started shaping based on protocols and ports for those technologies I would be screwed.

This is exactly why we need net neutrality laws. Certain things need protection from this crap.

openbox9

join:2004-01-26
Alexandria, VA
If you are "working" from home, use a business account. This isn't net neutrality at all if TW and other providers shape traffic across the board and don't diminish other providers' offerings in contrast to their own service offerings.

stufried
Premium
join:2003-10-13
·Verizon BroadbandA..

I have an Earthlink account of TW Cable. I had them specifically note my account that work usage was permitted including VOIP.

I'd be really pissed if TW decided to packet shape my connection because I am not on a Road Runner account and Earthlink doesn't make this distinction.


BloodRoses
Gods lend wings to tainted hearts
Premium
join:2003-03-17
clubs:
·Cox HSI
·Verizon Online DSL

reply to openbox9
Why? Working from home is a private matter. A business account is for people who make their connection public (i.e. small business servers).
--
Cheers,
Stephanie - www.GlitterFaerie.com

openbox9

join:2004-01-26
Alexandria, VA
Ok, then when you VPN connection to your employer is packet-shaped, then don't bitch if you are on a residential plan.

stufried
Premium
join:2003-10-13
·Verizon BroadbandA..

First, the business/residential model no longer makes sense. Residential users now use technology that was regarded as business and vice versa. Exchange server, push mail, vpns, use to be the purvue of business, now they are commonly used for residential.

Second, when I gave up my naked DSL (which I can't get back) for Earthlink cable, I told them this was a deal breaker, went through the clauses with them and had it noted. The problem is most companies add a clause which lets THEM but not ME rewrite a contract at their pleasure.

Third, the distinction was drawn in a world where the lines between home and office were much better defined than they are today. The average non-clerical office worker works at home on a semi-regular basis. These contracts were a product of a different day.

Fourth, they are essentially a contract of adhesion. While Point I demonstrates that we have some power to protect ourselves, the industry has the power to change the contract at will.

My problem is not that they meter for truly excessive bandwith, it is that Time Warner seems to say that many uses such as VOIP are abusive, even if you only make ten calls a month on them.

openbox9

join:2004-01-26
Alexandria, VA
·AT&T Southeast

My comment was directed at BloodRoses' statement, but I'll answer your points as well.
said by stufried See Profile :

First, the business/residential model no longer makes sense.
It absolutely makes sense. Mail servers and VPN connections are nowhere close to commonly used by residential customers. Even so, use of those services are irrelevant IMO. The point of a business connection vice a residential connection is the increased level of support (maybe an SLA), less restrictions on what you can and can't do, and probably minimization of practices such as packet-shaping, capping, etc.
said by stufried See Profile :

Second, when I gave up my naked DSL (which I can't get back) for Earthlink cable
If I were you, I'd speak to Earthlink about your concerns. Who knows, you may discover that TW's packet-shaping doesn't apply to you and you are worrying for no reason
said by stufried See Profile :

The average non-clerical office worker works at home on a semi-regular basis.
If you are using your connection for business, then you or your employer should be paying for a business account. If you are conducting business on a residential account, then you have no grounds to complain if it doesn't work.
said by stufried See Profile :

the industry has the power to change the contract at will.
Of course they do, but you also have the option to dissolve the contract if you don't like the new change(s).

stufried
Premium
join:2003-10-13
·Verizon BroadbandA..

On the exchange server point, I'd point out that mail2web.com is now giving away free exchange my account. As smart phones get even more popular push mail technologies such as Exchange are going to get more popular. Just look how many mobile companies are pressing personal Blackberry plans.

Beyond that I'll let the disagreement stand as it is. I don't want to get into a side fight. You're correct that Earthlink hasn't made these assertions and my only real concern is VOIP. They are not crippling VPNs or Exchange server and I can do my e-mail just off a basic DSL line. I had 512 down/128 up when I lived abroad and it worked fine.

openbox9

join:2004-01-26
Alexandria, VA
·AT&T Southeast

said by stufried See Profile :

On the exchange server point, I'd point out that mail2web.com is now giving away free exchange my account.
You do realize that isn't hosting your own Exchange server on your home connection right? That service is no different than Hotmail, Gmail, or your ISP's mail service.

stufried
Premium
join:2003-10-13
·Verizon BroadbandA..

I recognize that I didn't put things clearly above because I wasn't drawing a clear distinctionb between hosting and accessing. I was referring to accessing an exchange server, accessing a vpn, and accessing a sip server. I was not referring to hosting. I would agree that hosting is different. Skip business v. home, hosting is barred by most TOS.
Forums » Time Warner Cable Implements Packet Shaping?VoIP service degration? »
« and you want me to sign a contract?  


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